AppSync: Sudo user fails to install or update a Linux Plugin
Summary: AppSync: Sudo user fails to install or update a Linux Plugin
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Symptoms
Sudo user fails to install or update a Linux Plugin.
The directory structure on the Linux Plugin host is created, however the expected .rsp file that should exist in the default location of /opt/emc/appsync is not created.
The last message and error in the AppSync server log is:
date/time INFO [Thread-1081 (HornetQ-client-global-threads-432334325)] [com.emc.archway.service.sshservice.SshServiceBean] [ASServername] [] cat LinuxName.fully.qual.name.orgappsync.pub >> authorized_keys
date/time ERROR [Thread-1081 (HornetQ-client-global-threads-432334325)] [com.emc.archway.service.sshservice.SshServiceBean] [ASServername] [] Failed to add authorized_keys entry
Cause
The <sudouser>/.ssh/authorized_keys file was owned by root. The sudo user did not have permission to read or write to it.
Resolution
Confirm the sudo user has read and write permissions to <sudouser>/.ssh/authorized_keys.
Affected Products
AppSyncProducts
AppSyncArticle Properties
Article Number: 000055169
Article Type: Solution
Last Modified: 18 Sept 2025
Version: 5
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