VxRail: Upgrade Stops at Host "Lifecycle Controller: Applying updates or setting system configuration. Job Completed. Continue to SSM task."

Summary: During an upgrade, the host is stuck and does not boot up with the message "Lifecycle Controller: Applying updates or setting system configuration (Job Completed. Continue to SSM task.)" ...

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Symptoms

VxRail: Host is stuck during upgrade at "Lifecycle Controller: Applying updates or setting system configuration"

During upgrade, when the host is put in maintenance mode and rebooted, it does not boot up and shows the following screen:

Screenshot of message "Job completed. Continue to SSM task"

LCM logs:

Failed to upgrade: <upgrade file name>, with exception:
com.vce.lcm.exception.LCMException: Failed to reboot host <host name>.

Cause

This may happen when one of the iDRAC life-cycle tasks becomes stuck.

Resolution

To resolve this issue, reset the life-cycle tasks. 
  1. SSH to the iDRAC of the node and type the below commands:
racadm jobqueue delete -i JID_CLEARALL_FORCE
racadm set LifecycleController.LCAttributes.LifecycleControllerState 0
racadm set LifecycleController.LCAttributes.LifecycleControllerState 1
racadm racreset
  1. Reset the node from the iDRAC UI with Virtual Power Drain. (see figure below) 
Screenshot of System settings BIOS reset
  1. Wait until the node boots up.
  2. After the node boots up, the upgrade task fails on the VxRail Manager UI.
  3. Retry the upgrade from UI.

Additional Information

If the node does not boot up after the above steps, try to power drain the node. See article: How do I Reset and Drain the Power of my Dell PowerEdge Server?

Affected Products

VxRail, VxRail Appliance Series, VxRail E560, VxRail E560F, VxRail E560N, VxRail E660, VxRail E660F, VxRail E660N, VxRail E665, VxRail E665F, VxRail E665N, VxRail P470, VxRail P570, VxRail P570F, VxRail P580N, VxRail P670F, VxRail P670N, VxRail P675F , VxRail P675N, VxRail S570, VxRail S670, VxRail V570, VxRail V570F, VXRAIL V670F, VxRail VE-660, VxRail VE-6615, VxRail VP-760, VxRail VP-7625, VxRail VS-760 ...
Article Properties
Article Number: 000057205
Article Type: Solution
Last Modified: 11 Apr 2025
Version:  6
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