PowerStore: Cluster Network Validation Failure - The node A is not reachable from the node B via ICMP ping of native VLAN address

Summary: The node A is not reachable from the node B via ICMP ping of native VLAN address. This prevents NAS services from being installed.

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Symptoms

In a new PowerStore deployment, During cluster creation (ICW), Network validation check comes back with the following error:

reason":{"code":"0xE0E800300010","severity":"Error","message_l10n":"The node A is not reachable from the node B via ICMP ping of native VLAN address. This will prevent NAS services from being installed.","arguments":["A","B"]},"resolution":{"code":"0xE0E800300010.resolution","severity":"Info","message_l10n":"Ensure that the physical switches are configured properly."},"applianceId":"8H02643"}, {"reason":{"code":"0xE0E800300010","severity":"Error","message_l10n":"The node B is not reachable from the node A via ICMP ping of native VLAN address. This will prevent NAS services from being installed.","arguments":["B","A"]},"resolution":{"code":"0xE0E800300010.resolution","severity":"Info","message_l10n":"Ensure that the physical switches are configured properly."},"applianceId":"8H02643"}, {"reason":{"code":"0xE0E70060000E","severity":"Warning","message_l10n":"Onboard management ports are connected to the same ethernet switch 2c:33:11:d3:a9:80.","arguments":["2c:33:11:d3:a9:80"]},"resolution":{"code":"0xE0E70060000E.resolution","severity":"Info","message_l10n":"You may cable both nodes to the same switch, if you cannot provision two management switches. But, for high availability purposes, it is recommended that you configure two switches, and connect nodes A and B of the appliance to alternate switches."},"applianceId":"8H0264

 

Cause

SDNAS/ NAS Services required IPv6 capability on Data Switches.
In NONE Dell TOR, there is a chance that IPv6 is NOT enabled as required.

 

Resolution

Customer and support/deployment services can work with the network admins to ensure the following:

  1. IPv6 is required enablement for NAS operations.
    As of 1.0.3, SP3, the Intra Cluster IPv6 communications is using internal physical layer instead of the LACP port channel. However deploying Unified configuration requires IPV6 on the LACP still, for NAS operations.

  2. Also, the native vlan must be allowed on the LACP port channel configuration.
    The following is a configuration sample showing other vlans allowed while the vlan id is different:

    interface port-channel70
  description "Connected to New SAN"
  switchport
  switchport mode trunk
  switchport trunk native vlan 999          
  switchport trunk allowed vlan 5,10,50      ==> add 999 here
  vpc 70
interface port-channel71
  description "Connected to New SAN"
  switchport
  switchport mode trunk
  switchport trunk native vlan 900
  switchport trunk allowed vlan 5,10,50      ==> add 900 here
  vpc 71

 

Additional Information

You may refer to the following official documentation guide for further network requirements.

Note: The guide is referring to Dell Top Of Rack configuration (not for other switch vendors, but configuration wise should be similar)

https://www.dell.com/support/manuals/en-us/powerstore-1000t/pwrstrt-ntwkg/running-configuration-of-powerswitch-series-used-in-powerstore-t-model-deployments?guid=guid-efb5a236-626a-4f64-9367-b3f488405024&lang=en-us

 

Affected Products

PowerStore
Article Properties
Article Number: 000185874
Article Type: Solution
Last Modified: 19 Nov 2025
Version:  4
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