Proxy Deployment Manager ne fonctionne pas. /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (autorisation refusée)

Summary: Proxy Deployment Manager (PDM) ne fonctionne pas après la mise à niveau. Le PDM échoue avec: « Error while fetching tasks. Failed with HTTP error code: 404 additional information », code d’état HTTP 404 - Not Found. Cela a été observé sur les versions 19.7/8. ...

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Symptoms

Lors de la création d’une recommandation de proxy, l’aui Avamar signale les erreurs suivantes:
image.pngimage.png

Lorsque vous tentez la même chose, mais avec Avamar Administrator, nous sommes bloqués sur l’écran Loading Recommendations ( Recommandations de chargement).  
image.png




Le log /usr/local/avamar/var/log/vcs/deploymanager affiche l’erreur suivante: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (autorisation refusée)
  
2022-06-27T04:08:55.259-0700 INFO  [ost-startStop-1][             util.MCCipherUtil#   getResultValue]: getResultValue:rabbitmqAP
2022-06-27T04:08:55.260-0700 INFO  [ost-startStop-1][             util.MCCipherUtil#cryptValueByXPath]: xPath://entry[@key='rabbitmqAP']
2022-06-27T04:08:55.261-0700 INFO  [ost-startStop-1][             util.MCCipherUtil#      getDocument]: getDocument: mcserverXMLFile:/usr/local/avamar/var/mc/server_data/prefs/mcserver.xml
2022-06-27T04:08:55.262-0700 ERROR [ost-startStop-1][             util.MCCipherUtil#      getDocument]: getDocument fail: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2022-06-27T04:08:55.263-0700 ERROR [ost-startStop-1][             util.MCCipherUtil#cryptValueByXPath]: Decrypt failed at: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2022-06-27T04:08:55.263-0700 ERROR [ost-startStop-1][             util.MCCipherUtil#   getResultValue]: Error found for decrypt: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2022-06-27T04:08:55.263-0700 ERROR [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: getConnectionFactory Exception====
2022-06-27T04:08:55.263-0700 ERROR [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2022-06-27T04:08:55.264-0700 INFO  [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: cf.isSSL():false
2022-06-27T04:15:45.633-0700 INFO  [ost-startStop-1][  impl.ConfigFileAppProperties#             init]:

Les erreurs suivantes peuvent être détectées dans le fichier /usr/local/avamar/var/log/vcs/connectionmanager.log 
2023-01-18T15:41:57.410+0000 INFO  [ost-startStop-1][util.MCCipherUtil#getDocument]: getDocument: mcserverXMLFile:/usr/local/avamar/var/mc/server_data/prefs/mcserver.xml
2023-01-18T15:41:57.412+0000 ERROR [ost-startStop-1][util.MCCipherUtil#getDocument]: getDocument fail: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2023-01-18T15:41:57.412+0000 ERROR [ost-startStop-1][   util.MCCipherUtil#cryptValueByXPath]: Decrypt failed at: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2023-01-18T15:41:57.412+0000 ERROR [ost-startStop-1][util.MCCipherUtil#   getResultValue]: Error found for decrypt: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2023-01-18T15:41:57.413+0000 ERROR [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: getConnectionFactory Exception====
2023-01-18T15:41:57.413+0000 ERROR [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2023-01-18T15:41:57.413+0000 INFO  [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: cf.isSSL():false


 
 

Cause

Le fichier /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd dispose d’autorisations incorrectes.

Autorisation observée 
admin@ave197:~/>: ls -la /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd
-r-------- 1 admin admin 4506 Feb  3  2022 /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd

Autorisation attendue 
admin@ave197:~/>: ls -la /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd
-r--r--r-- 1 admin admin 4506 Feb  3  2022 /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd

Resolution

Suivez les instructions ci-dessous pour résoudre le problème.

Corrigez les autorisations: 
chmod 444 /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd
Vérifiez le fichier maintenant. Il doit afficher les autorisations correctes. 
r--r--r-- 1 admin admin 4.5K /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd
Redémarrez tomcat (en tant qu’utilisateur root): 
emwebapp.sh --restart
Article Properties
Article Number: 000209747
Article Type: Solution
Last Modified: 16 May 2026
Version:  7
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