PowerProtect backup fails intermittently when it does not contain independent disks

Summary: The Virtual Machine (VM) scheduled backups complete successfully, but the manual backups intermittently fail with ABV0006. There are no independent disks configured on the affected VMs. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

The PowerProtect Transparent Snapshot Data Mover (TSDM) solution is used to protect the vSphere environment. The virtual machine (VM) scheduled backups complete successfully, but the manual backups intermittently fail with ABV0006. There are no independent disks configured on the affected VMs.
error 
ABV0006: VM Direct engine 'my-vmdirect-engine.mydomain.com' is unable to back up the virtual machine 'my-vm-name' on vCenter 'my-vcenter'.

Protection of this virtual machine by the VM Direct engine cannot be completed because the backup was unsuccessful.

Review the error details and summary log in the Jobs window, or review the log files at /var/log/brs/vmdm for more detailed information to troubleshoot the issue.

Read Less
Unable to configure protection for the asset because independent disks are not supported.

 

Cause

The affected VM was also running a PowerProtect File Level Recover (FLR) operation when the manual backup started. By design, the FLR creates an independent hard disk for the mount operation that is made available to run the restore. The FLR removes the independent hard disk at the end of the recover.

Resolution

Ensure that PowerProtect File Level Recover (FLR) operations are not running during the scheduled backup windows or when performing manual backups.

Article Properties
Article Number: 000206604
Article Type: Solution
Last Modified: 03 Dec 2025
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.