PowerEdge: Open Server Manager Services Exit Warning Events During Controller Reboot
Summary: Dell Open Server Manager (OSM) may record warning events indicating Baseboard Management Controller (BMC) services did not exit gracefully during an OSM reboot.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
During OSM reboot, the Event Logs may record 'warning' events indicating that internal services did not shut down gracefully. These events lead to the health rollup status to change to 'warning' status until event logs are deleted. OSM reboots include manual user-initiated reboots or OSM firmware updates.
The following services have all periodically recorded this event during OSM reboot:
Event log example:
The following services have all periodically recorded this event during OSM reboot:
bmcweb.service ddd.service dpmgmt.service fand.service force-reboot.service phosphor-ipmi-host.service platd.service thermald.service xyz.openbmc_project.Backplane.service xyz.openbmc_project.cfgval.serviceNote: Other services may exhibit this error warning event during OSM reboot.
Event log example:
1677588324 Warning 2023-02-28 12:45:24 UTC Service bmcweb.service has exited unsuccessfully. UnresolvedRedfish event log example:
{
"_showDetails": false,
"date": "2023-03-16T10:14:13.000Z",
"description": "Service bmcweb.service has exited unsuccessfully.",
"filterByStatus": "Unresolved",
"id": "1678961653",
"modifiedDate": null,
"name": "System Event Log Entry",
"severity": "Warning",
"type": "Event",
"uri": "/redfish/v1/Systems/system/LogServices/EventLog/Entries/1678961653"
}Cause
OSM reboot continues to hard shutdown the BMC even if a service does not exit within the allotted timeout window. When this occurs, the event is recorded to the BMC event log.
Resolution
Dell Open Server Manager is the Dell implementation of OpenBMC on PowerEdge servers. The OpenBMC project is a Linux Foundation open-source project to produce an implementation of the Baseboard Management Controller's (BMC) Firmware Stack. Improvements to upstream open source code and Dell proprietary code will continue to improve on these sightings as the product matures.
If these events are only occurring during OSM reboot cycles, the events can be safely ignored. In order to restore the health rollup status, the event must be deleted.
If these events are only occurring during OSM reboot cycles, the events can be safely ignored. In order to restore the health rollup status, the event must be deleted.
Affected Products
Open Server ManagerProducts
PowerEdge R670, PowerEdge R770Article Properties
Article Number: 000226278
Article Type: Solution
Last Modified: 03 Feb 2025
Version: 5
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