Smartcard Reader Cannot Read Data on eID Contactless Smartcards
Summary: This article discusses the Latitude 7320 Detachable smartcard reader cannot read data on eID contactless smartcards.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Affected Platforms:
- Latitude 7320 Detachable
The contact less smartcard reader of the Latitude 7320 Detachable is unable to read eID contactless smartcards (for example, national eID card issued by the German government, healthcare insurance cards using the AusweisApp2 which has been developed on behalf of the German government.)
The smartcards are detected but fail to read the data.
Multiple external smartcard readers from other vendors can read the cards.
Cause
Not Applicable
Resolution
Do not replace hardware for this issue.
To resolve this issue, download and install the Dell ControlVault3 Driver and Firmware v5.14.10.10, A26 or later.
Affected Products
Latitude 7320 DetachableArticle Properties
Article Number: 000216056
Article Type: Solution
Last Modified: 05 May 2025
Version: 6
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