SupportAssist for Home PCs Displays Hardware Scan Warning in History

Summary: A hardware scan run in SupportAssist for Home PCs version 4.8.x reports a Warning status on the History page, but all hardware reports a Pass status.

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Symptoms

A Warning status may be seen on the History page in SupportAssist for Home PCs version 4.8.x when running a hardware scan. However, all individual hardware components report a Pass status and no issues are detected.

To validate this issue:

  1. Open the History page in SupportAssist for Home PCs.
    History page in SupportAssist for Home PCs
  2. Verify that all individual scans report a status of Pass.
    Reviewing individual hardware scan results on the History page 
  3. Confirm that there is no entry for a Battery test in the scan details.

Affected Software:

  • SupportAssist for Home PCs

Affected Version:

  • v4.8.x

Cause

This is a false positive warning that can be safely ignored. The issue occurs on desktop computers due to the absence of a laptop battery.

SupportAssist attempts to retrieve battery information as part of the scan. Since desktops do not have a laptop battery, the scan logs No device found for the battery check. This causes a Warning status in the scan summary, even though it is expected behavior for desktops.

Resolution

Note: Before starting the update, perform the following:
  • Back up all personal data. For more information, refer to Back Up and Recovery.
  • Connect the AC adapter if updates are being run on a laptop.

Updating SupportAssist for Home PCs version 4.10.x or later on the computer resolves the issue. To download and install the update, refer to How to Download and Install Dell Drivers and Firmware.

Affected Products

Alienware Area-51 AAT2250, Alienware Aurora ACT1250, Alienware Aurora Ryzen Edition R10, Alienware Aurora R11, Alienware Aurora R12, Alienware Aurora R13, Alienware Aurora Ryzen Edition R14, Alienware Aurora R15 AMD, Alienware Aurora R15 , Alienware Aurora R16, Alienware Aurora R5, Alienware Aurora R6, Alienware Aurora R7, Alienware Aurora R8, Alienware Aurora R9, Alienware X51 R2, Alienware X51 R3, Dell 14 Premium DA14250, Dell 16 Premium DA16250, Dell 14 Plus 2-in-1 DB04250, Dell 14 Plus 2-in-1 DB04255, Dell 16 Plus 2-in-1 DB06250, Dell 14 Plus DB14250, Dell 14 Plus DB14255, Dell 16 Plus DB16250, Dell 16 Plus DB16255, Dell 15 DC15250, Dell 15 DC15255, Dell 16 DC16250, Dell 16 DC16251, Dell Tower Plus EBT2250, Dell 24 All-in-One EC24250, Dell 27 All-in-One EC27250, Dell Slim ECS1250, Dell Tower ECT1250, SupportAssist for Home PCs, Inspiron 24 5410 All-in-One, Inspiron 24 5415 All-in-One, Inspiron 24 5420 All-in-One, Inspiron 24 5421 All-in-One, Inspiron 24 5430 All-in-One, Inspiron 27 7710 All-in-One, Inspiron 27 7720 All-in-One, Inspiron 27 7730 All-in-One, Inspiron 3020 Desktop, Inspiron 3020 Small Desktop, Inspiron 3030 Desktop, Inspiron 3030 Small Desktop, Inspiron 3250, Inspiron 3671, Inspiron 3847, Inspiron 3880, Inspiron 3881, Inspiron 3891, Inspiron 3910, Inspiron 5675, Inspiron 5676, Inspiron 5680, Vostro 3020 Tower Desktop, Vostro 3020 Small Desktop, Vostro 3030 Desktop, Vostro 3030 Small Desktop, Vostro 3268, Vostro 3470, Vostro 3471, Vostro 3681, Vostro 3690, Vostro 3710, Vostro 3900G Mini Tower, Vostro 3905, Vostro 3910, XPS 8900, XPS 8910, XPS 8920, XPS 8930, XPS 8940, XPS 8950, XPS 8960 ...
Article Properties
Article Number: 000340788
Article Type: Solution
Last Modified: 27 Oct 2025
Version:  5
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