VNX: How to Disable Call Home Alerts

Disabling Call Home

Steps to disable call home for Block-Only:

You can disable call home responses for a user-determined time period between the 30 minute minimum and the 240 minute maximum.

Steps on how to disable call home using Navisphere CLI:
Use naviseccli on a Windows management client to disable call home:

naviseccli eventmonitor -monitor -disableresponse -user <user> -password <password> -scope 0 -server <SP A IP Address> -time <min>

Example:

naviseccli eventmonitor -monitor -disableresponse -user sysadmin -password sysadmin -scope 0 -server 192.168.5.6 -time 60

Steps on how to disable call home using Unisphere:

1. Log in to the storage system or the Unisphere domain that contains the storage system.
2. From Unisphere, select System > Monitoring and Alerts > Notification and select the Distributed Monitors tab.
3. Right-click the name of SP A in the list of distributed monitors for the storage system on which you are disabling call home and select Disable or Enable Responses. The Disable or Enable Responses dialog box appears.
4. Select the Disable Responses check box and set a time period during which responses are disabled for the anticipated maintenance activity. Then click OK. In the message box that appears, click Yes to confirm.
5. Repeat these steps for SP B.

You MUST disable responses on BOTH SP A and SP B to disable the storage system call home responses. Results: The storage system does not call home or respond to any other template applied to the storage system for the specified time period.

Steps to disable call home for Unified:

1. As the root user, disable Connect Home:

# /nas/sbin/nas_connecthome -service stop

2. Disable the email notification service:

# /nas/bin/nas_emailuser -modify -enabled no

3. Verify that the email notification service has stopped (is not enabled):

# /nas/bin/nas_emailuser -info

Enabling Call Home:

Steps to enable call home for Block-Only:

Steps on how to enable call home using Navisphere CLI:
Use naviseccli on a Windows management client to enable call home:

naviseccli eventmonitor -monitor -enableresponse -user <user> -password <password> -scope 0 -server <SP A IP Address>

Steps on how to enable in Unisphere:

1. Log in to the storage system or the Unisphere domain that contains the storage system.
2. ​​​From Unisphere, select System > Monitoring and Alerts > Notification and select the Distributed Monitors tab.
3. Right-click the name of SP A in the list of distributed monitors for the storage system on which you are enabling call home and select Disable or Enable Responses. The Disable or Enable Responses dialog box appears.
4. Clear the Disable Responses check box and click OK.
5. Repeat these steps for SP B.

Steps to enable call home for Unified:

1. As the root user, clear any existing Connect Home files and enable Connect Home:

# /nas/sbin/nas_connecthome -service start -clear

2. From the Connect Home configuration, determine the connections that are enabled:

# /nas/sbin/nas_connecthome -i

3. Verify that Connect Home works with the /nas/sbin/nas_connecthome -test command for each enabled connection.

# /nas/sbin/nas_connecthome -t -email_1

# /nas/sbin/nas_connecthome -t -email_2

# /nas/sbin/nas_connecthome -t -https

# /nas/sbin/nas_connecthome -t -modem_1

4. Verify that email notifications are configured:

# /nas/bin/nas_emailuser -info

If the Recipient Addresses field is empty, email notifications are not configured and it does not have to be enabled. If you want to configure email notifications, use the /nas/bin/nas_emailuser command or Unisphere to configure it. If the Recipient Addresses field is populated, email notifications are enabled.

Re-enable email notifications:

1. Enable email notifications:

# /nas/bin/nas_emailuser -modify -enabled yes

2. Verify that the email notification works:

# /nas/bin/nas_emailuser -info

3. Test the configuration and verify that the configured Recipient Addresses received the test email:

 # /nas/bin/nas_emailuser -test