NVE: Installation fails with "Generating Probe.xml from system settings (3 of 28) Failed"

Summary: NetWorker Virtual Edition (NVE) installation fails with: "Generating Probe.xml from system settings (3 of 28) Failed"

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

After successfully deploying an NVE appliance, the initial installation procedure fails with: "Generating Probe.xml from system settings (3 of 28) Failed"
INFO: Stopping task: Generating Probe.xml from system settings (3 of 28) id: 40067
Dec 06, 2017 9:21:49 AM com.avamar.avinstaller.monitor.PollMessageSender sendMessage
INFO: PollMessageSender sent: 
<UpdateMessage>
<TaskName>Generating Probe.xml from system settings (3 of 28)</TaskName>
<ProcessKey>nve-config20170421Apr041492807139</ProcessKey><ProcessInstanceId>nve-config20170421Apr041492807139.40015</ProcessInstanceId>
<TaskId>40067</TaskId>
<Timestamp>YYYY/MM/DD-HH:MM:SS</Timestamp>
<Content>Generating Probe.xml from system settings (3 of 28) Failed</Content>
<Transition behavior="Retry Generating Probe.xml from system settings (3 of 28)">Retry Current Task</Transition>
<Transition behavior="Abort Workflow">Abort Workflow</Transition>
</UpdateMessage>
Dec 06, 2017 9:21:49 AM com.avamar.avinstaller.process.TaskTimeManager stopTimer
INFO: startTime: 0
Dec 06, 2017 9:21:49 AM com.avamar.avinstaller.process.InstallManager stop
INFO: Process instance stopped! process key: nve-configxxxxxxxx ,process instance id: nve-configxxxxxxxx at task: Generating Probe.xml from system settings (3 of 28)

Cause

The probe.xml is generated based off of the settings specified during the OVA deployment. This indicates that there is an issue with a value specified (for example: unable to resolve the Domain Name System (DNS)).

OR

Changes were made to the NVE Virtual Machine (VM) settings prior to initial deployment and completing the OS/NetWorker installation. (for example: adding NICS, disks, so forth)

Resolution

When deploying the NVE, ensure to follow the NetWorker Virtual Edition Deployment Guide, available through https://www.dell.com/support/home/product-support/product/networker/docs.

For example: The following is outlined in the guide concerning DNS/addressing:

Before you deploy the NVE, ensure that the DNS server is configured correctly for the hostname and IP address of the vCenter server and the NVE appliance. Incorrect name resolution results in runtime errors and configuration issues.

The NVE is an appliance, its automatic deployment processes expect that standard practices are followed. Changes to some settings on the VM could cause unexpected results and failures during the deployment. Any changes to the VM should be done after the VM has been deployed and configured as per the NetWorker Virtual Edition Deployment Guide. 

Additional Information

See related KB articles:

 

Workaround: You may deploy the NVE without DNS by updating its host file with the required IP addresses and hostnames before installation. However, this is not recommended and does not follow best practices.
 
If any issues appear when following this workaround, the documented best practices and requirements must be followed.

Affected Products

NetWorker

Products

NetWorker
Article Properties
Article Number: 000034769
Article Type: Solution
Last Modified: 22 Oct 2025
Version:  7
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