How to gather Diagnostic Reports on Dell EqualLogic

Summary: This article provides information on how to gather diagnostic reports using web GUI in Dell EqualLogic products.

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Symptoms

This article provides information on how to gather diagnostic reports using web GUI in Dell EqualLogic products.

Resolution

Gathering Diagnostics

Log in to the Group IP and enter the web interface.
Expand Tools menu on the left bottom and select Diagnostic reports.

Note: Fireware version should be updated to V6.X or later, otherwise please use the Telnet/SSH to gather the reports.
On the Welcome screen click Next.
On the Getting Started screen, check if Generate NAS cluster diagnostics is selected and click Next.
Enter the inquiry number issued by technical support in the Case number field or leave it blank.
If the EqualLogic Diagnostics need to be gathered at the same time, select Generate PS Series diagnostics as well.
If Generate PS Series diagnostics is selected in step 4, the Selected Members screen is displayed.
Confirm the target members that Diagnostics is gathered and click Next.
If this option is not selected in step 4, go to step 7.
On the PS Results Output screen click Next.
Configure the SMTP server or the information will be stored in FTP.
Check the gathering progress.
Diagnostic reports gathering completed.
To export the report to your local system please FTP to storage and log in with user name/password information.
Use bin; mget *.dgo to get the data.

Note: The files end with the suffix.dgo and exist in C:\Documents and Settings\