How to Resolve an Offline Folder Assertion Error Received After an Upgrade to Dell Encryption in v8.3.1

Summary: This article provides information about how to resolve the offline folder "assertion failure has occurred" error message that is displayed in the Microsoft Windows Sync Center, "Sync Results" after upgrading to Dell Encryption v8.3.1. ...

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Symptoms

Affected Products:

  • Dell Encryption
  • Dell Data Protection | Encryption

Affected Versions:

  • v8.3.1 and Later

Cause

Not Applicable

Resolution

Users may still experience the assertion failure has occurred error after upgrading to Dell Encryption v8.3.1 as seen in prior versions of Dell Encryption. The error occurs whenever a previous version of Dell Encryption was installed on the endpoint and offline folder synchronization was enabled.

The Sync Results screen may display the error message: An assertion failure has occurred.

Error message result returned by Windows Sync Center
Figure 1: (English Only) Error message result returned by Windows Sync Center

To work around this issue:

  1. Browse to the network location of the folder that is being made available offline.
  2. Right-click the folder to display the menu and then clear Always available offline.

Network folder with offline sync enabled
Figure 2: (English Only) Network folder with offline sync enabled

  1. The Always Available Offline dialog box displays Changing files so they are not always available offline… and the progress of the changes that are being made.

Always available offline dialog box
Figure 3: (English Only) Always available offline dialog box

  1. Once the process is complete, click Close.
  2. Right-click the folder again to display the menu and recheck Always available offline.

Network folder with offline sync disabled
Figure 4: (English Only) Network folder with offline sync disabled

  1. Again, the Always Available Offline dialog box displays, this time showing Preparing files so they are always available offline… along with progress of the changes that are being made.

Always available offline dialog box
Figure 5: (English Only) Always available offline dialog box

  1. Once the operation of making the files available offline is complete, the files begin to synchronize properly.

Successful sync center results for offline folders
Figure 6: (English Only) Successful sync center results for offline folders

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000124974
Article Type: Solution
Last Modified: 03 Oct 2023
Version:  8
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