How to Get Support for VMware Carbon Black Products Sold at Dell

VMware Carbon Black software support is available when purchased with a ProSupport for Software (PS4SW) warranty. VMware Carbon Black products that can be purchased with a PS4SW:

• VMware Carbon Black Endpoint Standard
• VMware Carbon Black Enterprise EDR
• VMware Carbon Black Audit and Remediation
• VMware Carbon Black Workload Protection
• VMware Carbon Black Container Security
• VMware Carbon Black Vulnerability Management for Workloads
• VMware Carbon Black Vulnerability Management for Endpoints

VMware Carbon Black products that are purchased through Dell without a PS4SW warranty include only limited software support on accessing the cloud console.

Self-Help Options

Most technical information can be found by referencing the:

• Dell Support
  • What is VMware Carbon Black Cloud
• Support for VMware Carbon Black

To obtain support:

1. Go to https://www.dell.com/support/home.
2. To the right of the page, select Contact Support and then click either:
   • Contact Technical Support if you have a Dell software service tag available.
   • Contact Order Support if you do not have a Dell service tag and need assistance gaining access to the software.
   

Click either Technical Support or Order Support for more information.

Technical Support

3. Click Enter service tag.
   
4. Type your software Service Tag and then click Submit.
   
   Note:

   • The software Service Tag is obtained through your product order.
   • If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.
5. On prompt, select either International Support or Support in [REGION].
   
   Note:

   • [REGION] is based on the country or region that the product was purchased at.
   • Your [REGION] may differ from the above screenshot.
6. From the drop-down menu, select Software and 3rd party applications and then click Next.
   
7. Select an available contact option.
   

Order Support

3. Type your Order Number and then click Find My Order.
   
4. To the right of the page, click Contact Customer Support.
   
5. From the drop-down, select Missing or Wrong Items.
   
6. Select an available contact option.
   

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.