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How to Get Support for VMware Carbon Black Products Sold at Dell

Summary: This article covers how to obtain support for VMware Carbon Black products sold directly through Dell.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms

VMware Carbon Black software support is available when purchased with a ProSupport for Software (PS4SW) warranty. VMware Carbon Black products that can be purchased with a PS4SW:

  • VMware Carbon Black Endpoint Standard
  • VMware Carbon Black Enterprise EDR
  • VMware Carbon Black Audit and Remediation
  • VMware Carbon Black Workload Protection
  • VMware Carbon Black Container Security
  • VMware Carbon Black Vulnerability Management for Workloads
  • VMware Carbon Black Vulnerability Management for Endpoints

Cause

VMware Carbon Black products that are purchased through Dell without a PS4SW warranty include only limited software support on accessing the cloud console.

Resolution

Self-Help Options

Most technical information can be found by referencing the:

To obtain support:

  1. Go to https://www.dell.com/support/home.
  2. Under Identify your product, type the software Service Tag and click Search.

Identify your product
Figure 1: (English Only) Identify your product

Note:
  • The software Service Tag is obtained through your product order.
  • If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.
  1. To the right of page, select Contact Us and then click Contact Technical Support.

Contact Technical Support
Figure 2: (English Only) Contact Technical Support

  1. Select an available contact option.

Contact options
Figure 3: (English Only) Contact options

Note:
  • Contact options may differ by your region.
  • The phone number and express service code have been omitted from the above screenshot.
  • Reference this article (000126222) when contacting technical support.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Article Properties


Affected Product

VMware Carbon Black

Last Published Date

27 Jun 2022

Version

17

Article Type

Solution