Ubuntu Frequently Asked Questions

Summary: Refer to the information for answers to questions such as installation, dual boot, configuration, backup, troubleshooting, and more. The answers are specific to the hardware shipped on See more

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Dell and Canonical engineers collaborate every day to certify Dell hardware on Ubuntu, to a level that customers can rely on.

Note:

Whilst Dell fully supports the hardware shipped with any of it's PCs (For as long as your warranty runs.) - there are limitations to the software support it can supply for the Ubuntu operating system.

The answers to the questions below are specific to Dell systems. If the answers don't fully resolve your issue, then we will have to direct you to the Canonical and Ubuntu Forums for further Software support. (Please see the links at the bottom of the page.)

Canonical is the company which created and supplies the various distributions of the Ubuntu Operating System.

Dell is unable to ship OEM Ubuntu systems with the "Super" key enabled on non-Windows operating systems. The following guide takes you through how to enable the key on your system:


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Frequently Asked Questions (FAQs)

 

Installation

 

Dell has a number of systems that come from the factory with Ubuntu already installed.

However if you need to reinstall the operating system at any point and can't recover from your recovery image - the article below will take you through an install, step by step :

Note: Please be aware that USB 2.0 and older removable media devices are not supported on systems using the new Intel SkyLake Processors. The Chipsets for these CPUs no longer support the USB 2.0 Hub.

Yes, you can install multiple operating systems on the same PC as long as the hardware has the capacity for it. The article below takes you through the install process :

Creating custom partitions is built into the Ubuntu operating system installer. (Live CD/DVD/USB) The article below takes you through the various steps needed :

The article below goes into some detail on what types of partition are possible in Ubuntu and what they would be used for :

Yes, there are a number of terms, acronyms and rules particular to Linux and Ubuntu. I've gone over some of the most important in the article below :

 

Configuration

 

Notes: Please be aware that there is usually no driver install required after installing the Ubuntu operating system on your PC. The Ubuntu installation ISO already has all of the drivers for that version of the operating system contained within it and installs them as needed during the installation period. (This is why we direct you to check that your system is compatible with a particular version of Ubuntu before the installation takes place.) Commonly with Ubuntu the only time you will look for additional drivers is if you are installing a new peripheral or are running updates through the Software Centre.
 

As with any Linux based distribution, a good knowledge of Terminal and it's various commands is very useful. However Ubuntu comes with a GUI and enough applications, to mean that Terminal takes on the same importance as the Command Prompt in Windows operating systems. Please see the articles below for more information :

There are a number of wired and wireless network options available in Ubuntu, depending on your hardware. Please read the appropriate article below to find out more :

Video is largely supported on Ubuntu. However there are some manufacturers that either have limited or no support for the operating system. Please check out the articles below for more information :

Yes, you can access your emails using a number of programs. Check the article below for more details :

Yes, you can access any media on CD-ROMs, DVDs and USB. Please check out the article below for more information on the subject :

Yes, as long as your hardware supports it. Microsoft supplies a Linux version of Skype that is available for download in Ubuntu. You can find out more in the article below :

 

Peripherals

 

Pretty much any peripheral that will connect to a Windows PC will connect to an Ubuntu PC. The physical connections are identical and most will work out of the box, as does Windows Plug and Play. However some will require additional drivers and applications installed to fully function. Ubuntu has large repositories of open source and proprietary software for these devices. Please check out the examples below :

 

Backup

 

Yes, there are programs built into Ubuntu that work in much the same way as Windows backup would. Please check out the articles below for more information :

If your system came from the Dell factory with Ubuntu installed, then it already has a recovery image as part of the system. However if the image is damaged or your have reinstalled the operating system at any point, then you may want to check out the articles below :

 

Troubleshooting

 

If the PC was shipped with Ubuntu then the ePSA diagnostics are installed and work as they would on any other Dell PC. If you've reinstalled the operating system at any point, then you will want to check out the article below to ensure the diagnostics still work. I've also listed an article that talks about the benefits of the ePSA diagnostics in detail :


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Additional Information :

 

Notes:
Software support is provided by Canonical through the following methods:
Technical Support is provided by Dell :


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Resolution

 
Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
Note: Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

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Last Published Date

04 Feb 2021

Version

4

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Solution

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