Anleitung zum manuellen Hochladen von Dateien an den technischen Support von Dell

Summary: Über die Dateihochladefunktion von Dell TechDirect können Dateien direkt an den Technischen Support von Dell gesendet werden. Führen Sie die folgenden acht Schritte durch, um alle notwendigen Informationen an Ihre Kontaktperson im Dell Support zu senden. ...

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Instructions

Wenn Sie Systemberichte oder andere Dateien an den technischen Support von Dell senden möchten, können Sie die Dateiuploadfunktion von Dell TechDirect verwenden. Die hochgeladenen Dateien sind an den Service-Tag gebunden, den Sie während des Startvorgangs zur Verfügung stellen. Für die Nutzung ist keine vorherige Anmeldung nötig.

Hinweis: Das Hochladen einer Datei öffnet nicht automatisch einen Service-Request!
Hinweis: Als registrierter Dell TechDirect -Nutzer können Sie Dokumente als Teil des technischen Supports oder der Self-Dispatch-Service-Requests anhängen, die im Portal erstellt wurden.

Verwenden Sie den Dell TechDirect Datei-Upload, wenn:

  • Das zugehörige System oder sein Managementtool (z. B. SupportAssist) hat keinen Zugriff auf das Internet.

  • Der Technische Support von Dell hat Sie um die Zusendung von Dateien gebeten, die größer als 8 MB sind.

  • Andere Möglichkeiten, die Dateien bereitzustellen, sind bereits fehlgeschlagen.

Hinweis: Lesen Sie den Dell Wissensdatenbank-Artikel So erfassen Sie Protokolle für von Dell unterstützte Produkte , falls Sie aufgefordert werden, Protokolldateien bereitzustellen.

Schritte

  1. Öffnen Sie techdirect.dell.com/fileupload in Ihrem Internetbrowser.

  2. Geben Sie die Service-Tag-Nummer des Systems ein, zu dem eine oder mehrere Dateien gehören, die Sie hochladen möchten.

    Datei-Upload-Tag
    Abbildung 1: Service-Tag-Feld

  3. Klicken Sie auf Verify , um den nächsten Schritt zu entsperren.

  4. Geben Sie nun Ihre Kontaktdaten ein.

    Kontakt zum Hochladen von Dateien
    Abbildung 2: Ihre Kontaktinformationen

  5. Klicken Sie auf Datei auswählen und öffnen Sie die Datei, die Sie hochladen möchten.

    Dateien hochladen
    Abbildung 3: Wählen Sie eine Datei zum Hochladen aus
    Hinweis: Pro Instanz können nur fünf Dateien mit einer maximalen Größe von jeweils 5 GB hochgeladen werden.

  6. Klicken Sie auf Senden.

  7. Nun wird eine neue Seite angezeigt, auf welcher der Hochladefortschritt erscheint.

    Datei-Upload
    Abbildung 4: Hochladefortschritt
    Hinweis: Diese Seite muss so lange geöffnet bleiben, bis die Datei(en) vollständig hochgeladen wurden.

  8. Sobald der Upload abgeschlossen wurde, klicken Sie auf Finish (Fertigstellen). Die Uploadbenachrichtigung wird automatisch an die angegebene E-Mail-Adresse gesendet.

    Benachrichtigung zum Hochladen von Dateien
    Abbildung 5: Upload abgeschlossen
    Hinweis: Wenn beim Hochladen Probleme auftreten oder eine Benachrichtigungs-E-Mail fehlt, informieren Sie Ihren Dell Ansprechpartner darüber, um einen reibungslosen Arbeitsablauf zu überprüfen.

Additional Information

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Affected Products

OEMR R220, OEMR R230, OEMR R240, OEMR R250, OEMR XE R250, OEMR R260, OEMR XE R260, OEMR R300, OEMR R310, OEMR R320, OEMR R330, OEMR R340, OEMR R350, OEMR XE R350, OEMR R360, OEMR XE R360, OEMR R410, OEMR R420, OEMR R430, OEMR R440, PowerEdge XR2 , OEMR R450, OEMR R510, OEMR R520, OEMR R530, OEMR R540, OEMR R550, OEMR R5500, OEMR R610, OEMR R620, OEMR R630, OEMR R640, OEMR XL R640, OEMR R6415, OEMR R650, OEMR R650xs, OEMR R6515, OEMR R6525, OEMR R660, OEMR XL R660, OEMR R660xs, OEMR R6615, OEMR R6625, OEMR R710, OEMR R720, OEMR R720xd, OEMR R730, OEMR R730xd, OEMR R740, OEMR XL R740, OEMR R740xd, OEMR XL R740xd, OEMR R740xd2, OEMR R7415, OEMR R7425, OEMR R750, OEMR R750xa, OEMR R750xs, OEMR R7515, OEMR R7525, OEMR R760, OEMR R760xa, OEMR R760XD2, OEMR XL R760, OEMR R760xs, OEMR R7615, OEMR R7625, OEMR R810, OEMR R820, OEMR R830, OEMR R840, OEMR R860, OEMR R910, OEMR R920, OEMR R930, OEMR R940, OEMR R940xa, OEMR R960, OEMR T130, OEMR T140, OEMR T150, OEMR T320, OEMR T330, OEMR T340, OEMR T350, OEMR T360, OEMR T420, OEMR T430, OEMR T440, OEMR T550, OEMR T560, OEMR T610, OEMR T620, OEMR T630, OEMR T640, OEMR XL T640, OEMR T710, OEMR XL R210, OEMR XL R210II, OEMR XL R220, OEMR XL R230, OEMR XL R240, OEMR XL R330, OEMR XL R340, OEMR XL R520, OEMR XL R610, OEMR V2 XL R610, OEMR XL R620, OEMR XL R630, OEMR XL R660xs, OEMR XL R6615, OEMR XL R6625, OEMR XL R6715, OEMR XL R6725, OEMR XL R710, OEMR XL V2 R710, OEMR XL R720, OEMR XL R720xd, OEMR XL R730, OEMR XL R730XD, OEMR XL R760xs, OEMR XL R7615, OEMR XL R7625, OEMR XL R7715, OEMR XL R7725, OEMR XR11, OEMR XR12, OEMR XR4000r, OEMR XR4000w, OEMR XR4000z, OEMR XR4510c, OEMR XR4520c, OEMR XR5610, OEMR XR7620, OEMR XR8000r, OEMR XR8610t, OEMR XR8620t, PowerEdge 1300, PowerEdge 1400SC, PowerEdge SC1420, PowerEdge SC1425, PowerEdge SC1430, PowerEdge SC1435, PowerEdge 1500SC, PowerEdge 1550, PowerEdge 1600SC, PowerEdge 1650, PowerEdge 1655MC, PowerEdge 1750, PowerEdge 1800, PowerEdge 1850, PowerEdge 1855, PowerEdge 1900, PowerEdge 1950, PowerEdge 1955, PowerEdge 2100, PowerEdge 2200, PowerEdge 2300, PowerEdge 2400, PowerEdge 2450, PowerEdge 2500, PowerEdge 2500SC, PowerEdge 2550, PowerEdge 2800, PowerEdge 2850, PowerEdge 2900, PowerEdge 2950, PowerEdge 2970, PowerEdge 300, PowerEdge 300SC, PowerEdge 3250, PowerEdge 350, PowerEdge 400SC, PowerEdge 4100, PowerEdge 4300, PowerEdge 4350, PowerEdge 4400, PowerEdge SP 4__, PowerEdge XE 4__, PowerEdge 500SC, PowerEdge 600SC, PowerEdge 6300, PowerEdge 6350, PowerEdge 6400, PowerEdge 6450, PowerEdge 650, PowerEdge 6800, PowerEdge 6850, PowerEdge 6950, PowerEdge 700, PowerEdge 7150, PowerEdge 7250, PowerEdge 750, PowerEdge 800, PowerEdge 830, PowerEdge 840, PowerEdge 8450, PowerEdge 850, PowerEdge 860, PowerEdge C1100, PowerEdge C2100, PowerEdge C410X, PowerEdge C4130, Poweredge C4140, PowerEdge C5000, PowerEdge C5125, PowerEdge C5220, PowerEdge C5230, PowerEdge C6100, PowerEdge C6105, PowerEdge C6145, PowerEdge C6220, PowerEdge C6220 II, PowerEdge c6300, PowerEdge c6320, PowerEdge c6320p, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge C8000, PowerEdge EL, PowerEdge External Media System 1434, PowerEdge External Media System 1634, PowerEdge External Media System 753, Poweredge FC430, Poweredge FC630, PowerEdge FC640, Poweredge FC830, PowerEdge FD332, PowerEdge FM120x4 (for PE FX2/FX2s), PowerEdge FX2/FX2s, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M IO Aggregator, PowerEdge M1000E, PowerEdge M420, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M600, PowerEdge M605, PowerEdge M610, PowerEdge M610x, PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630, PowerEdge M630 (for PE VRTX), PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M710, PowerEdge M710HD, PowerEdge M805, PowerEdge M820, PowerEdge M820 (for PE VRTX), PowerEdge M830, PowerEdge M830 (for PE VRTX), PowerEdge M905, PowerEdge M910, PowerEdge M915, PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R200, PowerEdge R210, PowerEdge R210 II, PowerEdge R220, PowerEdge R230, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R300, PowerEdge R310, PowerEdge R320, PowerEdge R330, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R410, PowerEdge R415, PowerEdge R420, PowerEdge R420XR, PowerEdge R430, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R510, PowerEdge R515, PowerEdge R520, PowerEdge R530, PowerEdge R530xd, PowerEdge R540, PowerEdge R550, PowerEdge R610, PowerEdge R620, PowerEdge R630, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R6715, PowerEdge R6725, PowerEdge R710, PowerEdge R715, PowerEdge R720, PowerEdge R720XD, PowerEdge R730, PowerEdge R730xd, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R805, PowerEdge R810, PowerEdge R815, PowerEdge R820, PowerEdge R830, PowerEdge R840, PowerEdge R860, PowerEdge R900, PowerEdge R905, PowerEdge R910, PowerEdge R920, PowerEdge R930, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge SP 5__, PowerEdge SP 5__-2, PowerEdge SP 51__-2 (ATI Mach64), PowerEdge SP 575-2, PowerEdge T100, PowerEdge T105, PowerEdge T110, PowerEdge T110 II, PowerEdge T130, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T20, PowerEdge T30, PowerEdge T300, PowerEdge T310, PowerEdge T320, PowerEdge T330, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T410, PowerEdge T420, PowerEdge T430, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T605, PowerEdge T610, PowerEdge T620, PowerEdge T630, PowerEdge T640, PowerEdge T710, POWEREDGE VRTX, PowerEdge XE2420, PowerEdge XE 5__, PowerEdge XE 5__-2, PowerEdge XE 51__-2 (ATI Mach64), PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge 2600, PowerEdge 2650, PowerEdge 6600, PowerEdge 6650, PowerEdge 4600, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t, PowerEdge SC 420, PowerEdge SC 430, PowerEdge SC 440 ...

Products

PowerEdge XR2, PowerEdge SC1420, PowerEdge SC1425, PowerEdge SC1430, PowerEdge SC1435, PowerEdge 1855, PowerEdge 1900, PowerEdge 1950, PowerEdge 1955, PowerEdge 2100, PowerEdge 2200, PowerEdge 2300, PowerEdge 2400, PowerEdge 2450, PowerEdge 2500 , PowerEdge 2500SC, PowerEdge 2550, PowerEdge 2800, PowerEdge 2850, PowerEdge 2900, PowerEdge 2950, PowerEdge 2970, PowerEdge 300, PowerEdge 300SC, PowerEdge 3250, PowerEdge 350, PowerEdge 400SC, PowerEdge 4100, PowerEdge 4300, PowerEdge 4350, PowerEdge 4400, PowerEdge SP 4__, PowerEdge XE 4__, PowerEdge 500SC, PowerEdge 600SC, PowerEdge 6300, PowerEdge 6350, PowerEdge 6400, PowerEdge 6450, PowerEdge 650, PowerEdge 6800, PowerEdge 6850, PowerEdge 6950, PowerEdge 700, PowerEdge 7150, PowerEdge 7250, PowerEdge 750, PowerEdge 800, PowerEdge 830, PowerEdge 840, PowerEdge 8450, PowerEdge 850, PowerEdge 860, PowerEdge C1100, PowerEdge C2100, PowerEdge C410X, PowerEdge C4130, Poweredge C4140, PowerEdge C5000, PowerEdge C5125, PowerEdge C5220, PowerEdge C5230, PowerEdge C6100, PowerEdge C6105, PowerEdge C6145, PowerEdge C6220, PowerEdge C6220 II, PowerEdge c6300, PowerEdge c6320, PowerEdge c6320p, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge C8000, PowerEdge EL, PowerEdge External Media System 1434, PowerEdge External Media System 1634, PowerEdge External Media System 753, Poweredge FC430, Poweredge FC630, PowerEdge FC640, Poweredge FC830, PowerEdge FD332, PowerEdge FM120x4 (for PE FX2/FX2s), PowerEdge FX2/FX2s, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M IO Aggregator, PowerEdge M1000E, PowerEdge M420, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M600, PowerEdge M605, PowerEdge M610, PowerEdge M610x, PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630, PowerEdge M630 (for PE VRTX), PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M710, PowerEdge M710HD, PowerEdge M805, PowerEdge M820, PowerEdge M820 (for PE VRTX), PowerEdge M830, PowerEdge M830 (for PE VRTX), PowerEdge M905, PowerEdge M910, PowerEdge M915, PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R200, PowerEdge R210, PowerEdge R210 II, PowerEdge R220, PowerEdge R230, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R300, PowerEdge R310, PowerEdge R320, PowerEdge R330, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R410, PowerEdge R415, PowerEdge R420, PowerEdge R420XR, PowerEdge R430, PowerEdge R440, PowerEdge R450, PowerEdge R510, PowerEdge R515, PowerEdge R520, PowerEdge R530, PowerEdge R530xd, PowerEdge R540, PowerEdge R550, PowerEdge R610, PowerEdge R620, PowerEdge R630, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R710, PowerEdge R715, PowerEdge R720, PowerEdge R720XD, PowerEdge R730, PowerEdge R730xd, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R805, PowerEdge R810, PowerEdge R815, PowerEdge R820, PowerEdge R830, PowerEdge R840, PowerEdge R860, PowerEdge R900, PowerEdge R905, PowerEdge R910, PowerEdge R920, PowerEdge R930, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge SP 5__, PowerEdge SP 5__-2, PowerEdge SP 51__-2 (ATI Mach64), PowerEdge SP 575-2, PowerEdge T100, PowerEdge T105, PowerEdge T110, PowerEdge T110 II, PowerEdge T130, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T20, PowerEdge T30, PowerEdge T300, PowerEdge T310, PowerEdge T320, PowerEdge T330, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T410, PowerEdge T420, PowerEdge T430, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T605, PowerEdge T610, PowerEdge T620, PowerEdge T630, PowerEdge T640, PowerEdge T710, POWEREDGE VRTX, PowerEdge XE2420, PowerEdge XE 5__, PowerEdge XE 5__-2, PowerEdge XE 51__-2 (ATI Mach64), PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge 2600, PowerEdge 2650, PowerEdge 6600, PowerEdge 6650, PowerEdge 4600, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t, PowerEdge SC 420, PowerEdge SC 430, PowerEdge SC 440 ...
Article Properties
Article Number: 000139072
Article Type: How To
Last Modified: 20 Aug 2025
Version:  13
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