Article Number: 000157794
CloudIQ Overview
CloudIQ is a cloud-based application that leverages machine learning to proactively monitor and measure the overall health of Dell IT infrastructure systems through intelligent, comprehensive, and predictive analytics.
Prerequisites
Before attempting to enable Secure Remote Services (SRS) or SupportAssist, verify that all prerequisites are satisfied:
Section 1: Onboarding for OneFS v9.5.0 and later
Note: Starting with OneFS v9.5.0, it is recommended to use SupportAssist for remote connectivity. Secure Remote Services under the Remote Support tab is being deprecated, and support soon ends.
Section 1.a - Enable SupportAssist (WebUI)
Go to the Cluster management > General settings > Dell SupportAssist tab.
Click Connect SupportAssist.
Scroll to the bottom and check the box, then click Accept.
Enter primary contact information and optionally a secondary contact then click Next.
For direct connection, enter the Access Key and PIN then click Finish Setup.
For gateway connection, check the box for Connect using Secure Connect Gateway. Enter the gateway information, then enter the Access Key and PIN then click Finish Setup.
Access Key and PIN can be acquired from the Request Access Key and PIN link.
Connection is successful when SupportAssist shows Enabled and Connectivity shows Connected.
Verify that Enable remote support is selected.
Verify Enable CloudIQ telemetry data is selected.
Section 1b - Enable SupportAssist (CLI)
Configure SupportAssist
Secure Connect Gateway:
isi supportassist settings modify --connection-mode gateway --gateway-host your-gateway-hostname.com --gateway-port 9443 --network-pools="subnet0.pool0"
Direct Connect:
isi supportassist settings modify --connection-mode direct --network-pools="subnet0.pool0"
Set the primary contact information:
isi supportassist contacts modify --primary-email=firstname.lastname@company.com --primary-first-name=firstname --primary-last-name=lastname --primary-phone=123-456-7890 Secondary contact options: --secondary-email --secondary-first-name --secondary-language --secondary-last-name --secondary-phone
Begin the provisioning using Access Key and PIN. Access Key and PIN can be acquired at https://www.dell.com/support/home/en-us/product-support/product/isilon-onefs/overview.
isi supportassist provision start --access-key A27575F7 --pin 1111
Accept the INFRASTRUCTURE TELEMETRY NOTICE.
View provisioning progress:
isi supportassist provision view
View SupportAssist settings:
isi supportassist settings view
Connection is successful when provision view shows success:
Provision Status: Current State: COMPLETED Sub-state: completed Success or Fail: success Percent Complete: 100% Error: -
And when settings show Service enabled: Yes and Connection State: enabled
Service enabled: Yes Connection State: enabled OneFS Software ID: ELMISLxxxxxxxx Network Pools: subnet0.pool0 Connection mode: direct Gateway host: - Gateway port: - Backup Gateway host: - Backup Gateway port: - Enable Remote Support: Yes Automatic Case Creation: Yes Download enabled: Yes
Section 2: Onboarding for OneFS v9.4.0 or earlier
2.a - Deploying Secure Connect Gateway Virtual Edition (VE).
It is required for the user to have at least one Secure Connect Gateway server that is installed and configured with connectivity to Dell Technologies. If an existing Secure Connect Gateway is up and running, go to Section 2b below.
Note:
To configure systems to send data to CloudIQ using the isi esrs command:
isi esrs modify --enabled=true --primary-esrs-gateway=<gateway-server> --gateway-access-pool=subnetx:poolx --username=<username> [--password=<password>]
Where:
isi esrs modify --enabled=true --primary-esrs-gateway=1.2.3.4 --gateway-access-pools=subnet2:pool3 --username=first.lastname@somecompany.com
From isi esrs command:
#uname -r v8.2.0.0 #isi license list OneFS License ID: ELMISLxxxxxxxx <<This is the registration Software ID that is on the gateway. Valid Signature: Yes # isi esrs view Enabled: Yes Primary SRS Gateway: 1.2.3.4 Secondary SRS Gateway: - Alert on Disconnect: Yes Gateway Access Pools: subnet0.pool0 Gateway Connectivity Check Period: 3600 License Usage Intelligence Reporting Period: 86400 Gateway Connectivity Status: Connected
Section 3: Onboarding PowerScale cluster into CloudIQ
If the systems are not connected, then the user can click the Enable CloudIQ link under the Instructions column to get the setup instruction.
Isilon
CloudIQ, Isilon
28 Sep 2023
10
How To