NetWorker: Unable to log in to NMC "Unable to Launch the application"
Summary: The NetWorker Management Console (NMC) fails to launch. The error details indicate that the launcher attempted to use a cached file that no longer exists.
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Not all product versions are identified in this article.
Symptoms
The following error appears when launching the NetWorker Management Console (NMC):
The "Details" tab contains the following message:
CouldNotLoadArgumentException[ Could not load file/URL specified: C:\Users\username\AppData\Local\Temp\tmp_cache4817659362191820331.tmp]
at com.sun.javaws.Main.launchApp(Unknown Source)
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main.access$000(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.io.FileNotFoundException: C:\Users\username\AppData\Local\Temp\tmp_cache4817659362191820331.tmp (The system cannot find the file specified)
at java.io.FileInputStream.open0(Native Method)
at java.io.FileInputStream.open(Unknown Source)
at java.io.FileInputStream.<init>(Unknown Source)
at java.io.FileInputStream.<init>(Unknown Source)
at com.sun.javaws.jnl.LaunchDescFactory.buildDescriptor(Unknown Source)
... 5 moreCause
The NMC launcher is accessing attempting to use a cached file that is no longer available.
Resolution
Clear the Java cache.
For NetWorker Runtime Environment (NRE), see: NRE: How to clear Java Cache, enable Java Console and Debugging.
For Oracle Java Runtime Environment (JRE), see: NetWorker: How To Clear Java Cache, enable Java Console and Debugging (Oracle Java)
Affected Products
NetWorkerProducts
NetWorkerArticle Properties
Article Number: 000170328
Article Type: Solution
Last Modified: 17 Jun 2025
Version: 4
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