NetWorker: Unable to log in to NMC "Unable to Launch the application"

Summary: The NetWorker Management Console (NMC) fails to launch. The error details indicate that the launcher attempted to use a cached file that no longer exists.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

The following error appears when launching the NetWorker Management Console (NMC):
 

NMC unable to launch the applicaiton error

The "Details" tab contains the following message:

CouldNotLoadArgumentException[ Could not load file/URL specified: C:\Users\username\AppData\Local\Temp\tmp_cache4817659362191820331.tmp]
    at com.sun.javaws.Main.launchApp(Unknown Source)
    at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
    at com.sun.javaws.Main.access$000(Unknown Source)
    at com.sun.javaws.Main$1.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
Caused by: java.io.FileNotFoundException: C:\Users\username\AppData\Local\Temp\tmp_cache4817659362191820331.tmp (The system cannot find the file specified)
    at java.io.FileInputStream.open0(Native Method)
    at java.io.FileInputStream.open(Unknown Source)
    at java.io.FileInputStream.<init>(Unknown Source)
    at java.io.FileInputStream.<init>(Unknown Source)
    at com.sun.javaws.jnl.LaunchDescFactory.buildDescriptor(Unknown Source)
    ... 5 more

Cause

The NMC launcher is accessing attempting to use a cached file that is no longer available.

Resolution

Clear the Java cache.

 

For NetWorker Runtime Environment (NRE), see: NRE: How to clear Java Cache, enable Java Console and Debugging.
For Oracle Java Runtime Environment (JRE), see: NetWorker: How To Clear Java Cache, enable Java Console and Debugging (Oracle Java)

Affected Products

NetWorker

Products

NetWorker
Article Properties
Article Number: 000170328
Article Type: Solution
Last Modified: 17 Jun 2025
Version:  4
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