Cart

Article Number: 179429

Česky Dansk Deutsch English Español Suomi Français Italiano 日本語 한국어 Nederlands Norsk Polski Português Русский Svenska ไทย Türkçe 简体中文

How to Troubleshoot and Resolve any Wired NIC issues with a Dell Latitude PC

Summary: This article is a guide to identifying and resolving problems with the ethernet connection on a Dell Notebook PC.

Article Content

Symptoms

Table of Contents:

  1. Resolving an issue with the integrated NIC
  2. Hardware Troubleshooting
  3. Software Troubleshooting
Cause

Resolving an issue with the integrated NIC

 

This guide will take you through some general troubleshooting steps to identify and resolve any wired networking issues with your Notebook system.

Common wired network faults break down into three different categories.

  • No connection.
  • Intermittent connection.
  • Slow connection.

However, some troubleshooting steps apply generally to all faults. 


Back to Top

Resolution

Hardware Troubleshooting

 

SLN285430_en_US__11380788973837.ethernetport

  1. Please confirm there is no damage to the network interface card (NIC) port or to the cable.
    • If there is damage, you will need to contact Dell Support. If your warranty doesn't include Complete Care, you may be charged for any repairs.
    • If there is no damage, proceed to the next steps in this guide.
  2. Please make sure the network cable is firmly connected at both the back of the PC and at the router or network connection point.
    • If this resolves your issue, then it was caused by a loose physical connection.
    • If this does not resolve your issue, then proceed with the guide.
  3. If you have a docking station, please dock the system and use the NIC port on the docking station.
    • If this resolves your issue, then contact Dell Support to troubleshoot and report an issue with the NIC port on the system.
    • If this does not resolve your issue, or if you do not have a docking station available, then proceed with the guide.
  4. Boot the system into the BIOS (tap rapidly on the F2 key as the system starts up), and look at the NIC port on your system to determine whether the port's LED lights are on, off, or flashing. 
    • If the LEDs are on/flashing, then your system is picking up your network and a connection is in place. Go to step 6.
    • If the LEDs are off, then it is not detecting the network and no connection is in place. Confirm the NIC is enabled in the BIOS.
      1. If the NIC is already enabled, proceed to step 5.
      2. If NIC is disabled, try enabling it. This will either resolve your issue, or you will need to contact Dell Support to troubleshoot further.

  1. Attach one end of a working network cable to your PC and the other end take to another device capable of connecting to the network (like another PC). Determine whether the fault stays with your PC or follows the cable to the second device.

    • If the second device has connection issues, then the fault is with your router or network connection point.
    • If the second device connects to the network, then you should contact Dell Support to report a hardware fault.
  2. Rule out a loose NIC port by shaking the NIC cable while it's still connected at both ends. Determine whether your PC's NIC LEDs change when moving the cable.
    • If they do, and you know the cable is working fine, then you will need to contact Dell Support to report a hardware issue.
    • If they don't, then proceed to the next section.


Back to Top

 

Software Troubleshooting

  1. The next step is to rule the Operating System (OS) out of the issue. You can do this by swapping out the Hard Drive in the same way we did the cable earlier and seeing if the fault follows the drive or stays with the unit. Alternatively, you can boot from an Ubuntu Live CD and see if the same issue appears.

    1. If the fault is seen when booting from the live CD or from a known good working Hard Drive, then contact your support to take this further.

    2. The fault isn't seen on the live CD or works fine with a known good working Hard Drive installed. Proceed with the guide.

Note: I would advise checking the user manual for your system type, for instructions on removing and fitting parts. If you don't have an Ubuntu Live CD you can download an ISO from the link below. To boot from a CD tap rapidly on the <F12> key as it starts up and select the correct option from the Boot once menu.

SLN285430_en_US__31380789570364.dellbootoncemenu

  1. If the fault has been narrowed down to a software/configuration issue, then the first question to ask is whether it would be quicker to reinstall or reimage the PC than troubleshoot further. You know from the previous troubleshooting that a reinstall will definitely resolve the problem, but can be a lot of work depending on what software and data is on the PC and how you've gone about backups.

    1. If it's quicker for you, then reinstall or reimage the machine to resolve your issue.

    2. If not then please proceed with the guide.

  2. The easiest first troubleshooting step is to reset your PC to the settings it had when the NIC last worked. I've linked to guides on how to do this for the various windows OS's. this will either resolve your issue or you need to proceed to the next step.

  1. Uninstall the NIC drive from Device Manager and install the latest driver from the support site for your system type. this will either resolve the issue or you need to proceed to the next step. Go to the run box and type mmc devmgmt.msc. Open up the network Controllers on the box that appears and right click on the integrated NIC and select uninstall.

  2. Compare your Configuration to a working PC and see if there are any differences, if so change the settings to reflect those on the working system. You can bring up a command prompt and there are several commands you can check. Go to the Run box and type cmd. A black window opens with a command prompt.

    ipconfig /all 

    This command lists all the connections on your PC.

    ipconfig /release 

    This command drops your IP address with your Internet Service Provider (ISP).

    ipconfig /renew

    This command picks up a new IP address.

    tracert *ip or web URL* 

    This command shows you how many jumps and how long it takes for the DNS to resolve an address and get you to a particular page or site. The more jumps and the longer it takes, the more likely there's a DNS issue. Reset your DNS to resolve.

    ping *ip or web URL* 

    this checks your connection to a site without bringing the site up or using anything that might be corrupted or disabled in your OS. It's a very basic check.

  3. If that didn't work you can reset the TCP/IP Stack. If this doesn't resolve the issue proceed to the next step.

  4. The last suggestion I can give is you may have been infected with Malware that is stopping your NIC from connecting to prevent you from diagnosing and downloading removal software. I would advise running a scan with a third party application. There are various freeware programs such as Malwarebytes available. If one of these programs doesn't pick up any issues, then I'm afraid you're left with reinstalling the system to resolve this.

If you need to log a call or go through further troubleshooting you can contact us Online through Chat, Twitter and Email or you can call in to your local support line. If you go to the support site and ensure it's set to you country, then clicking on the contact us link will give you the latest information on how to get in touch.


Back to Top

Article Properties

Affected Product

Inspiron 1000, Inspiron 3137, Inspiron 3138, Inspiron 3147, Inspiron 3148, Inspiron 3152 2-in-1, Inspiron 3153 2-in-1, Inspiron 3157 2-in-1, Inspiron 3158 2-in-1, Inspiron 11 3162/3164, Inspiron 11 3168, Inspiron 11 3169, Inspiron 11 3179, Inspiron 11 3180, Inspiron 11 3185 2-in-1, Inspiron 3195 2-in-1, Inspiron 1100, Inspiron 10z 1120, Inspiron 11z 1121, Inspiron 1150, Inspiron 11z 1110, Inspiron 11z 1120, Inspiron 5280 2-in-1, Inspiron 1200, Inspiron 1210, Inspiron 13 N3010, Inspiron 5300, Inspiron 5301, Inspiron 13 5368 2-in-1, Inspiron 5370, Inspiron 13 5378 2-in-1, Inspiron 13 5379 2-in-1, Inspiron 5390, Inspiron 5391, Inspiron 7300 2-in-1, Inspiron 7300, Inspiron 7306 2-in-1, Inspiron 7347, Inspiron 7348 2-in-1, Inspiron 7352, Inspiron 7353 2-in-1, Inspiron 7359 2-in-1, Inspiron 13 7368 2-in-1, Inspiron 7370, Inspiron 7373 2-in-1, Inspiron 13 7375 2-in-1, Inspiron 13 7378 2-in-1, Inspiron 7380, Inspiron 7386 2-in-1, Inspiron 7390 2-in-1, Inspiron 7391 2-in-1, Inspiron 7391, Inspiron 1300, Inspiron 1318, Inspiron 1320, Inspiron 13 1370, Inspiron 13z N301z, Inspiron 13z 5323, Inspiron 14 1440, Inspiron 3420, Inspiron 3421, Inspiron 3437, Inspiron 3441, Inspiron 3442, Inspiron 3443, Inspiron 3451, Inspiron 3452, Inspiron 3458, Inspiron 14 3459, Inspiron 14 3462, Inspiron 14 3465, Inspiron 14 3467, Inspiron 14 3468, Inspiron 14 3473, Inspiron 14 3476, Inspiron 3480, Inspiron 3481, Inspiron 3482, Inspiron 3490, Inspiron 3493, Inspiron 5400 2-in-1, Inspiron 5401/5408, Inspiron 5402/5409, Inspiron 5405, Inspiron 5406 2-in-1, Inspiron 5439, Inspiron 5442, Inspiron 14 5443, Inspiron 5445, Inspiron 5447, Inspiron 5448, Inspiron 5451, Inspiron 5452, Inspiron 5455, Inspiron 5457, Inspiron 5458, Inspiron 5459, Inspiron 14 5468, Inspiron 5480, Inspiron 5481 2-in-1, Inspiron 5482 2-in-1, Inspiron 14 5485 2-in-1, Inspiron 14 5485, Inspiron 5488, Inspiron 5490, Inspiron 5491 2-in-1, Inspiron 5493, Inspiron 5494, Inspiron 5498, Inspiron 7400, Inspiron 7405 2-in-1, Inspiron 7437, Inspiron 14 7447, Inspiron 14 7460, Inspiron 14 Gaming 7466, Inspiron 14 Gaming 7467, Inspiron 7472, Inspiron 7490, Inspiron 14 M4010, Inspiron 14 M4040, Inspiron 14 N4020, Inspiron 14 N4050, Inspiron 14 N4030, Inspiron 14 (N4120), Inspiron 1410, Inspiron 1420, Inspiron 1425, Inspiron 1427, Inspiron 1428, Inspiron 1440, Inspiron 1464, Inspiron 14R N4010, Inspiron 14R 5420, Inspiron 14R 5421, Inspiron 14R 5437, Inspiron 14R N4110, Inspiron 14R SE 7420, Inspiron 14z 1470, Inspiron 14z 5423, Inspiron 3501, Inspiron 3505, Inspiron 3520, Inspiron 3521, Inspiron 3531, Inspiron 3537, Inspiron 3541, Inspiron 3542, Inspiron 3543, Inspiron 3551, Inspiron 3552, Inspiron 15 3555, Inspiron 3558, Inspiron 15 3559, Inspiron 15 3565, Inspiron 15 3567, Inspiron 15 3568, Inspiron 15 3573, Inspiron 15 3576, Inspiron 3580, Inspiron 3581, Inspiron 3582, Inspiron 3583, Inspiron 3584, Inspiron 3585, Inspiron 3590, Inspiron 3593, Inspiron 3595, Inspiron 5501/5508, Inspiron 5502/5509, Inspiron 5505, Inspiron 5542, Inspiron 5543, Inspiron 5545, Inspiron 5547, Inspiron 5548, Inspiron 5551, Inspiron 5552, Inspiron 5555, Inspiron 5557, Inspiron 5558, Inspiron 5559, Inspiron 15 5565, Inspiron 15 5566, Inspiron 15 5567, Inspiron 15 5568 2-in-1, Inspiron 5570, Inspiron 5575, Inspiron 15 Gaming 5576, Inspiron 15 Gaming 5577, Inspiron 15 5578 2-in-1, Inspiron 15 5579 2-in-1, Inspiron 5580, Inspiron 15 5582 2-in-1, Inspiron 15 5583, Inspiron 15 5584, Inspiron 15 5585, Inspiron 5590, Inspiron 5591 2-in-1, Inspiron 5593, Inspiron 5594, Inspiron 5598, Inspiron 7500 2-in-1 Black, Inspiron 7500 2-in-1 Silver, Inspiron 7500, Inspiron 7501, Inspiron 7506 2-in-1, Inspiron 7537, Inspiron 7547, Inspiron 7548, Inspiron 7557, Inspiron 7558, Inspiron 15 7559, Inspiron 15 7560, Inspiron 15 Gaming 7566, Inspiron 15 Gaming 7567, Inspiron 7568 2-in-1, Inspiron 15 7569 2-in-1, Inspiron 7570, Inspiron 15 7572, Inspiron 7573 2-in-1, Inspiron 15 Gaming 7577, Inspiron 15 7579 2-in-1, Inspiron 7580, Inspiron 7586 2-in-1, Inspiron 7590 2-in-1, Inspiron 7590, Inspiron 7591 2-in-1, Inspiron 7591, Inspiron M5040, Inspiron 15 N5010, Inspiron 15 N5040, Inspiron 15 N5050, Inspiron 15 M5010, Inspiron 15 M5030, Inspiron 15 N5030, Inspiron 1501, Inspiron 1520, Inspiron 1521, Inspiron 1525, Inspiron 1526, Inspiron 1545, Inspiron 1546, Inspiron 15 1564, Inspiron 15R 5520, Inspiron 15R 5521, Inspiron 15R 5537, Inspiron 15R N5110, Inspiron 15R SE 7520, Inspiron 15z 1570, Inspiron 15z 5523, Inspiron 3721, Inspiron 3737, Inspiron 3780, Inspiron 3781, Inspiron 3782, Inspiron 3785, Inspiron 3790, Inspiron 3793, Inspiron 5748, Inspiron 5749, Inspiron 5755, Inspiron 5758, Inspiron 5759, Inspiron 17 5765, Inspiron 17 5767, Inspiron 5770, Inspiron 5775, Inspiron 7706 2-in-1, Inspiron 7737, Inspiron 7746, Inspiron 17 7773 2-in-1, Inspiron 17 7778 2-in-1, Inspiron 17 7779 2-in-1, Inspiron 7786 2-in-1, Inspiron 7791 2-in-1, Inspiron 17 N7010, Inspiron 1720, Inspiron 1721, Inspiron 1750, Inspiron 1764, Inspiron 17R 5720, Inspiron 17R 5721, Inspiron 17R 5737, Inspiron 17R N7110, Inspiron 17R SE 7720, Inspiron 2000, Inspiron 2100, Inspiron 2200, Inspiron 2500, Inspiron 2600, Inspiron 2650, Inspiron 3000, Inspiron 300m, Inspiron 3135, Inspiron 3200, Inspiron 3500, Inspiron 3700, Inspiron 3800, Inspiron 4000, Inspiron 4100, Inspiron 4150, Inspiron 5000, Inspiron 5000e, Inspiron 500m, Inspiron 5100, Inspiron 510m, Inspiron 5150, Inspiron 5160, Inspiron 5425, Inspiron 6000, Inspiron 600m, Inspiron 630m, Inspiron 6400, Inspiron 640M, Inspiron 7000, Inspiron 700M, Inspiron 710M, Inspiron 7500 (End of Life), Inspiron 8000, Inspiron 8100, Inspiron 8200, Inspiron 8500, Inspiron 8600, Inspiron 8600c, Inspiron 9100, Inspiron 9200, Inspiron 9300, Inspiron 9400, Inspiron B120, Inspiron B130, Inspiron Chromebook 11 3181, Inspiron Chromebook 11 3181 2-in-1, Inspiron Chromebook 7486, Inspiron Mini Duo 1090, Inspiron E1405, Inspiron E1505, Inspiron E1705, Inspiron 1122 M102z, Inspiron M301Z, Inspiron M411R, Inspiron M421R, Inspiron M431R, Inspiron M501R, Inspiron M511R, Inspiron M521R, Inspiron M531R, Inspiron M731R, Inspiron Mini 10 1010, Inspiron Mini 10 1012, Inspiron Mini 10v 1018, Inspiron Mini 10v 1011, Inspiron Mini 12 1210, Inspiron Mini 9 910, Inspiron 13z N311z, Inspiron 14z N411z, Inspiron X200, Inspiron XPS, Inspiron XPS Gen 2, Latitude 10e ST2E, Latitude 10, Latitude 100L, Latitude 3180, Latitude 3189, Latitude 3190 2-in-1, Latitude 3190, Latitude 110L, Latitude 5280/5288, Latitude 5285 2-in-1, Latitude 5289 2-in-1, Latitude 5290 2-in-1, Latitude 5290, Latitude 7200 2-in-1, Latitude 7210 2-in-1, Latitude 7214 Rugged Extreme, Latitude 7280, Latitude 7285 2-in-1, Latitude 7290, Latitude 120L, Latitude 13, Latitude 3300, Latitude 3301, Latitude 3310 2-in-1, Latitude 3310, Latitude 13 3379 2-in-1, Latitude 13 3380, Latitude 3390 2-in-1, Latitude 5300 2-in-1 Chromebook Enterprise, Latitude 5300 2-in-1, Latitude 5300, Latitude 5310 2-in-1, Latitude 5310, Latitude 5320, Latitude 7300, Latitude 7310, Latitude 7320, Latitude 7350 2-in-1, Latitude 7370, Latitude 7380, Latitude 7389 2-in-1, Latitude 7390 2-in-1, Latitude 7390, Latitude 131L, Latitude 3400, Latitude 3410, Dell Latitude 3480/3488, Latitude 3490, Latitude 5400 Chromebook Enterprise, Latitude 5400, Latitude 5401, Latitude 5410, Latitude 5411, Latitude 5414 Rugged, Latitude 5420 Rugged, Latitude 5424 Rugged, Latitude 5480/5488, Latitude 5490, Latitude 5491, Latitude 5495, Latitude 7400 2-in-1, Latitude 7400, Latitude 7410 Chromebook Enterprise, Latitude 7410, Latitude 7414 Rugged, Latitude 7420, Latitude 7424 Rugged Extreme, Latitude 7480, Latitude 7490, Latitude 9410, Latitude 3500, Latitude 3510, Dell Latitude 3580/3588, Latitude 3590, Latitude 5500, Latitude 5501, Latitude 5510, Latitude 5511, Latitude 5520, Latitude 5580, Latitude 5590, Latitude 5591, Latitude 7520, Latitude 9510, Latitude 2100, Latitude 2110, Latitude 2120, Latitude 3150, Latitude 3160, Latitude 3330, Latitude 3340, Latitude 3350, Latitude 3440, Latitude 3450, Latitude 3460, Latitude 3470, Latitude 3540, Latitude 3550, Latitude 3560, Latitude 3570, Latitude 5175 2-in-1, Latitude 5179 2-in-1, Latitude 5404 Rugged, Latitude 5420, Latitude 6430u, Latitude 7204 Rugged, Latitude 7275, Latitude 7404 Rugged, Latitude C400, Latitude C500, Latitude C510, Latitude C540, Latitude C600, Latitude C610, Latitude C640, Latitude C800, Latitude C810, Latitude C840, C/Dock Expansion Station, C/Dock II Expansion Station, Latitude CP, Latitude Cpi, Latitude CPi A, Latitude CPi R, C/Port APR, C/Port II APR, Latitude CPt, Latitude CPt S, Latitude CPt V, Latitude CPx H, Latitude CPx J, Latitude CS R, Latitude CSx H, Latitude D400, Latitude D410, Latitude D420, Latitude D430, Latitude D500, Latitude D505, Latitude D510, Latitude D520, Latitude D530, Latitude D531, Latitude D600, Latitude D610, Latitude D620, Latitude D620 ATG, Latitude D630, Latitude D630 ATG, Latitude D630 XFR, Latitude D630C, Latitude D631, Latitude D800, Latitude D810, Latitude D820, Latitude D830, Latitude E4200, Latitude E4300, Latitude E4310, Latitude E5250/5250, Latitude E5270, Latitude E5400, Latitude E5410, Latitude E5420, Latitude E5420M, Latitude E5430, Latitude E5440, Latitude E5450/5450, Latitude E5470, Latitude E5500, Latitude E5510, Latitude E5520, Latitude E5520M, Latitude E5530, Latitude E5540, Latitude E5550/5550, Latitude E5570, Latitude E6220, Latitude E6230, Latitude E6320, Latitude E6330, Latitude E6400, Latitude E6400 ATG, Latitude E6400 XFR, Latitude E6410, Latitude E6410 ATG, Latitude E6420, Latitude E6420 ATG, Latitude E6420 XFR, Latitude E6430, Latitude E6430 ATG, Latitude E6430s, Latitude E6440, Latitude E6500, Latitude E6510, Latitude E6520, Latitude E6530, Latitude E6540, Latitude E7240 Ultrabook, Latitude E7250/7250, Latitude E7270, Latitude E7440, Latitude E7450, Latitude E7470, Latitude L400, Latitude LM, Latitude LS, Latitude LT, Latitude LX 4 D, Latitude LX 4 DT, Latitude LX 4100D T, Latitude MMC, Latitude ST, Latitude SX 4, Latitude V700, Latitude V710, Latitude V740, Latitude X1, Latitude X200, Latitude X300, Latitude XP4, Latitude Xpi, Latitude Xpi CD, Latitude Xpi CD MMX, Latitude XT, Latitude XT2, Latitude XT2 XFR, Latitude XT3, Latitude Z, Latitude E7270 mobile thin client, Latitude 3460 mobile thin client, Latitude 3480 mobile thin client, Latitude 5280 mobile thin client, XPS 11 9P33, XPS 12 9250, XPS 12 9Q33, XPS 12 9Q23, XPS 13 7390 2-in-1, XPS 13 7390, XPS 13 9300, XPS 13 9310 2-in-1, XPS 13 9310, XPS 13 9333, XPS 13 9343, XPS 13 9350, XPS 13 9360, XPS 13 9365 2-in-1, XPS 13 9370, XPS 13 9380, XPS 13 L321X, XPS 13 L322X, XPS 14 L401X, XPS 14 L421X, XPS 15 L501X, XPS 15 7590, XPS 15 9500, XPS 15 9530, XPS 15 9550, XPS 15 9560, XPS 15 9570, XPS 15 9575 2-in-1, XPS 15 L521X, XPS 15Z L511Z, XPS 17 L701X, XPS 17 9700, XPS 14Z L412Z, XPS 15 L502X, XPS 17 L702X, XPS M1210, XPS M1330, XPS M140, XPS M1530, XPS M170, XPS M1710, XPS M1730, XPS M2010, Vostro 1000, Vostro 1011, Vostro 1014, Vostro 1015, Vostro 1088, Vostro 1200, Vostro 1220, Vostro 5300, Vostro 5301, Vostro 5370, Vostro 5390, Vostro 5391, Vostro 1310, Vostro 1320, Vostro 3400, Vostro 3401, Vostro 3405, Vostro 3445, Vostro 3446, Vostro 14 3449, Vostro 3458, Vostro 3459, Vostro 14 3468, Vostro 3478, Vostro 3480, Vostro 3481, Vostro 3490, Vostro 3491, Vostro 5401, Vostro 5402, Vostro 5459, Vostro 14 5468, Vostro 5471, Vostro 5480, Vostro 5481, Vostro 5490, Vostro 1400, Vostro 1440, Vostro 1450, Vostro 3500, Vostro 3501, Vostro 15 3549, Vostro 3558, Vostro 3559, Vostro 15 3562, Vostro 15 3568, Vostro 3572, Vostro 3578, Vostro 3580, Vostro 3581, Vostro 3582, Vostro 3583, Vostro 3584, Vostro 3590, Vostro 3591, Vostro 5501, Vostro 5502, Vostro 15 5568, Vostro 5581, Vostro 5590, Vostro 7500, Vostro 15 7570, Vostro 15 7580, Vostro 7590, Vostro 1500, Vostro 1510, Vostro 1520, Vostro 1540, Vostro 1550, Vostro 1700, Vostro 1710, Vostro 1720, Vostro 2420, Vostro 2421, Vostro 2510, Vostro 2520, Vostro 2521, Vostro 3300, Vostro 3350, Vostro 3360, Vostro 3400 (End of Life), Vostro 3450, Vostro 3460, Vostro 3500 (End of Life), Vostro 3546, Vostro 3550, Vostro 3555, Vostro 3560, Vostro 3561, Vostro 15 3565, Vostro 3700, Vostro 3750, Vostro 500, Vostro 5460, Vostro 5470, Vostro 5560, Vostro A840, Vostro A860, Vostro A90, Vostro V13, Vostro V130, Vostro V131, Adamo 13, Adamo XPS, Alienware 13, Alienware 13 R3, Alienware 13 R2, Alienware 14, Alienware 15, Alienware 15 R3, Alienware 15 R2, Alienware 15 R4, Alienware 17, Alienware Area-51m, Alienware 17 R4, Alienware 17 R2, Alienware 17 R3, Alienware 17 R5, Alienware 18, Alienware Area-51m R2, Alienware M11x, Alienware M11x R2, Alienware M11x R3, Alienware M14x, Alienware M14x R2, Alienware m15, Alienware m15 R2, Alienware m15 R3, Alienware M15x, Alienware m17, Alienware m17 R2, Alienware m17 R3, Alienware M17x, Alienware M17x R2, Alienware M17x R3, Alienware M17x R4, Alienware M18x, Alienware M18x R2, Chromebook 11, Chromebook 3100 2-in-1, Chromebook 3100, Chromebook 3120, Chromebook 11 3180, Chromebook 11 3189, Chromebook 5190 2-in-1, Chromebook 5190 Education, Chromebook 13 3380, Chromebook 7310, Chromebook 3400, Dell G3 15 3500, Dell G3 3579, Dell G3 15 3590, Dell G5 15 5500, Dell G5 SE 5505, Dell G5 15 5587, Dell G5 15 5590, Dell G7 15 7500, Dell G7 15 7588, Dell G7 15 7590, Dell G3 3779, Dell G7 17 7700, Dell G7 17 7790, Inspiron 1000, Inspiron 3137, Inspiron 3138, Inspiron 3147, Inspiron 3148, Inspiron 3152 2-in-1, Inspiron 3153 2-in-1, Inspiron 3157 2-in-1, Inspiron 3158 2-in-1, Inspiron 11 3162/3164, Inspiron 11 3168, Inspiron 11 3169, Inspiron 11 3179, Inspiron 11 3180, Inspiron 11 3185 2-in-1, Inspiron 3195 2-in-1, Inspiron 1100, Inspiron 10z 1120, Inspiron 11z 1121, Inspiron 1150, Inspiron 11z 1110, Inspiron 11z 1120, Inspiron 5280 2-in-1, Inspiron 1200, Inspiron 1210, Inspiron 13 N3010, Inspiron 5300, Inspiron 5301, Inspiron 13 5368 2-in-1, Inspiron 5370, Inspiron 13 5378 2-in-1, Inspiron 13 5379 2-in-1, Inspiron 5390, Inspiron 5391, Inspiron 7300 2-in-1, Inspiron 7300, Inspiron 7306 2-in-1, Inspiron 7347, Inspiron 7348 2-in-1, Inspiron 7352, Inspiron 7353 2-in-1, Inspiron 7359 2-in-1, Inspiron 13 7368 2-in-1, Inspiron 7370, Inspiron 7373 2-in-1, Inspiron 13 7375 2-in-1, Inspiron 13 7378 2-in-1, Inspiron 7380, Inspiron 7386 2-in-1, Inspiron 7390 2-in-1, Inspiron 7391 2-in-1, Inspiron 7391, Inspiron 1300, Inspiron 1318, Inspiron 1320, Inspiron 13 1370, Inspiron 13z N301z, Inspiron 13z 5323, Inspiron 14 1440, Inspiron 3420, Inspiron 3421, Inspiron 3437, Inspiron 3441, Inspiron 3442, Inspiron 3443, Inspiron 3451, Inspiron 3452, Inspiron 3458, Inspiron 14 3459, Inspiron 14 3462, Inspiron 14 3465, Inspiron 14 3467, Inspiron 14 3468, Inspiron 14 3473, Inspiron 14 3476, Inspiron 3480, Inspiron 3481, Inspiron 3482, Inspiron 3490, Inspiron 3493, Inspiron 5400 2-in-1, Inspiron 5401/5408, Inspiron 5402/5409, Inspiron 5405, Inspiron 5406 2-in-1, Inspiron 5439, Inspiron 5442, Inspiron 14 5443, Inspiron 5445, Inspiron 5447, Inspiron 5448, Inspiron 5451, Inspiron 5452, Inspiron 5455, Inspiron 5457, Inspiron 5458, Inspiron 5459, Inspiron 14 5468, Inspiron 5480, Inspiron 5481 2-in-1, Inspiron 5482 2-in-1, Inspiron 14 5485 2-in-1, Inspiron 14 5485, Inspiron 5488, Inspiron 5490, Inspiron 5491 2-in-1, Inspiron 5493, Inspiron 5494, Inspiron 5498, Inspiron 7400, Inspiron 7405 2-in-1, Inspiron 7437, Inspiron 14 7447, Inspiron 14 7460, Inspiron 14 Gaming 7466, Inspiron 14 Gaming 7467, Inspiron 7472, Inspiron 7490, Inspiron 14 M4010, Inspiron 14 M4040, Inspiron 14 N4020, Inspiron 14 N4050, Inspiron 14 N4030, Inspiron 14 (N4120), Inspiron 1410, Inspiron 1420, Inspiron 1425, Inspiron 1427, Inspiron 1428, Inspiron 1440, Inspiron 1464, Inspiron 14R N4010, Inspiron 14R 5420, Inspiron 14R 5421, Inspiron 14R 5437, Inspiron 14R N4110, Inspiron 14R SE 7420, Inspiron 14z 1470, Inspiron 14z 5423, Inspiron 3501, Inspiron 3505, Inspiron 3520, Inspiron 3521, Inspiron 3531, Inspiron 3537, Inspiron 3541, Inspiron 3542, Inspiron 3543, Inspiron 3551, Inspiron 3552, Inspiron 15 3555, Inspiron 3558, Inspiron 15 3559, Inspiron 15 3565, Inspiron 15 3567, Inspiron 15 3568, Inspiron 15 3573, Inspiron 15 3576, Inspiron 3580, Inspiron 3581, Inspiron 3582, Inspiron 3583, Inspiron 3584, Inspiron 3585, Inspiron 3590, Inspiron 3593, Inspiron 3595, Inspiron 5501/5508, Inspiron 5502/5509, Inspiron 5505, Inspiron 5542, Inspiron 5543, Inspiron 5545, Inspiron 5547, Inspiron 5548, Inspiron 5551, Inspiron 5552, Inspiron 5555, Inspiron 5557, Inspiron 5558, Inspiron 5559, Inspiron 15 5565, Inspiron 15 5566, Inspiron 15 5567, Inspiron 15 5568 2-in-1, Inspiron 5570, Inspiron 5575, Inspiron 15 Gaming 5576, Inspiron 15 Gaming 5577, Inspiron 15 5578 2-in-1, Inspiron 15 5579 2-in-1, Inspiron 5580, Inspiron 15 5582 2-in-1, Inspiron 15 5583, Inspiron 15 5584, Inspiron 15 5585, Inspiron 5590, Inspiron 5591 2-in-1, Inspiron 5593, Inspiron 5594, Inspiron 5598, Inspiron 7500 2-in-1 Black, Inspiron 7500 2-in-1 Silver, Inspiron 7500, Inspiron 7501, Inspiron 7506 2-in-1, Inspiron 7537, Inspiron 7547, Inspiron 7548, Inspiron 7557, Inspiron 7558, Inspiron 15 7559, Inspiron 15 7560, Inspiron 15 Gaming 7566, Inspiron 15 Gaming 7567, Inspiron 7568 2-in-1, Inspiron 15 7569 2-in-1, Inspiron 7570, Inspiron 15 7572, Inspiron 7573 2-in-1, Inspiron 15 Gaming 7577, Inspiron 15 7579 2-in-1, Inspiron 7580, Inspiron 7586 2-in-1, Inspiron 7590 2-in-1, Inspiron 7590, Inspiron 7591 2-in-1, Inspiron 7591, Inspiron M5040, Inspiron 15 N5010, Inspiron 15 N5040, Inspiron 15 N5050, Inspiron 15 M5010, Inspiron 15 M5030, Inspiron 15 N5030, Inspiron 1501, Inspiron 1520, Inspiron 1521, Inspiron 1525, Inspiron 1526, Inspiron 1545, Inspiron 1546, Inspiron 15 1564, Inspiron 15R 5520, Inspiron 15R 5521, Inspiron 15R 5537, Inspiron 15R N5110, Inspiron 15R SE 7520, Inspiron 15z 1570, Inspiron 15z 5523, Inspiron 3721, Inspiron 3737, Inspiron 3780, Inspiron 3781, Inspiron 3782, Inspiron 3785, Inspiron 3790, Inspiron 3793, Inspiron 5748, Inspiron 5749, Inspiron 5755, Inspiron 5758, Inspiron 5759, Inspiron 17 5765, Inspiron 17 5767, Inspiron 5770, Inspiron 5775, Inspiron 7706 2-in-1, Inspiron 7737, Inspiron 7746, Inspiron 17 7773 2-in-1, Inspiron 17 7778 2-in-1, Inspiron 17 7779 2-in-1, Inspiron 7786 2-in-1, Inspiron 7791 2-in-1, Inspiron 17 N7010, Inspiron 1720, Inspiron 1721, Inspiron 1750, Inspiron 1764, Inspiron 17R 5720, Inspiron 17R 5721, Inspiron 17R 5737, Inspiron 17R N7110, Inspiron 17R SE 7720, Inspiron 2000, Inspiron 2100, Inspiron 2200, Inspiron 2500, Inspiron 2600, Inspiron 2650, Inspiron 3000, Inspiron 300m, Inspiron 3135, Inspiron 3200, Inspiron 3500, Inspiron 3700, Inspiron 3800, Inspiron 4000, Inspiron 4100, Inspiron 4150, Inspiron 5000, Inspiron 5000e, Inspiron 500m, Inspiron 5100, Inspiron 510m, Inspiron 5150, Inspiron 5160, Inspiron 5425, Inspiron 6000, Inspiron 600m, Inspiron 630m, Inspiron 6400, Inspiron 640M, Inspiron 7000, Inspiron 700M, Inspiron 710M, Inspiron 7500 (End of Life), Inspiron 8000, Inspiron 8100, Inspiron 8200, Inspiron 8500, Inspiron 8600, Inspiron 8600c, Inspiron 9100, Inspiron 9200, Inspiron 9300, Inspiron 9400, Inspiron B120, Inspiron B130, Inspiron Chromebook 11 3181, Inspiron Chromebook 11 3181, Inspiron Chromebook 11 3181 2-in-1, Inspiron Chromebook 11 3181 2-in-1, Inspiron Chromebook 7486, Inspiron Chromebook 7486, Inspiron Mini Duo 1090, Inspiron E1405, Inspiron E1505, Inspiron E1705, Inspiron 1122 M102z, Inspiron M301Z, Inspiron M411R, Inspiron M421R, Inspiron M431R, Inspiron M501R, Inspiron M511R, Inspiron M521R, Inspiron M531R, Inspiron M731R, Inspiron Mini 10 1010, Inspiron Mini 10 1012, Inspiron Mini 10v 1018, Inspiron Mini 10v 1011, Inspiron Mini 12 1210, Inspiron Mini 9 910, Inspiron 13z N311z, Inspiron 14z N411z, Inspiron X200, Inspiron XPS, Inspiron XPS Gen 2, Latitude 10e ST2E, Latitude 10, Latitude 100L, Latitude 3180, Latitude 3189, Latitude 3190 2-in-1, Latitude 3190, Latitude 110L, Latitude 5280/5288, Latitude 5285 2-in-1, Latitude 5289 2-in-1, Latitude 5290 2-in-1, Latitude 5290, Latitude 7200 2-in-1, Latitude 7210 2-in-1, Latitude 7214 Rugged Extreme, Latitude 7280, Latitude 7285 2-in-1, Latitude 7290, Latitude 120L, Latitude 13, Latitude 3300, Latitude 3301, Latitude 3310 2-in-1, Latitude 3310, Latitude 13 3379 2-in-1, Latitude 13 3380, Latitude 3390 2-in-1, Latitude 5300 2-in-1 Chromebook Enterprise, Latitude 5300 2-in-1 Chromebook Enterprise, Latitude 5300 2-in-1, Latitude 5300, Latitude 5310 2-in-1, Latitude 5310, Latitude 5320, Latitude 7300, Latitude 7310, Latitude 7320, Latitude 7350 2-in-1, Latitude 7370, Latitude 7380, Latitude 7389 2-in-1, Latitude 7390 2-in-1, Latitude 7390, Latitude 131L, Latitude 3400, Latitude 3410, Dell Latitude 3480/3488, Latitude 3490, Latitude 5400 Chromebook Enterprise, Latitude 5400 Chromebook Enterprise, Latitude 5400, Latitude 5401, Latitude 5410, Latitude 5411, Latitude 5414 Rugged, Latitude 5420 Rugged, Latitude 5424 Rugged, Latitude 5480/5488, Latitude 5490, Latitude 5491, Latitude 5495, Latitude 7400 2-in-1, Latitude 7400, Latitude 7410 Chromebook Enterprise, Latitude 7410, Latitude 7414 Rugged, Latitude 7420, Latitude 7424 Rugged Extreme, Latitude 7480, Latitude 7490, Latitude 9410, Latitude 3500, Latitude 3510, Dell Latitude 3580/3588, Latitude 3590, Latitude 5500, Latitude 5501, Latitude 5510, Latitude 5511, Latitude 5520, Latitude 5580, Latitude 5590, Latitude 5591, Latitude 7520, Latitude 9510, Latitude 2100, Latitude 2110, Latitude 2120, Latitude 3150, Latitude 3160, Latitude 3330, Latitude 3340, Latitude 3350, Latitude 3440, Latitude 3450, Latitude 3460, Latitude 3470, Latitude 3540, Latitude 3550, Latitude 3560, Latitude 3570, Latitude 5175 2-in-1, Latitude 5179 2-in-1, Latitude 5404 Rugged, Latitude 5420, Latitude 6430u, Latitude 7204 Rugged, Latitude 7275, Latitude 7404 Rugged, Latitude C400, Latitude C500, Latitude C510, Latitude C540, Latitude C600, Latitude C610, Latitude C640, Latitude C800, Latitude C810, Latitude C840, C/Dock Expansion Station, C/Dock II Expansion Station, Latitude CP, Latitude Cpi, Latitude CPi A, Latitude CPi R, C/Port APR, C/Port II APR, Latitude CPt, Latitude CPt S, Latitude CPt V, Latitude CPx H, Latitude CPx J, Latitude CS R, Latitude CSx H, Latitude D400, Latitude D410, Latitude D420, Latitude D430, Latitude D500, Latitude D505, Latitude D510, Latitude D520, Latitude D530, Latitude D531, Latitude D600, Latitude D610, Latitude D620, Latitude D620 ATG, Latitude D630, Latitude D630 ATG, Latitude D630 XFR, Latitude D630C, Latitude D631, Latitude D800, Latitude D810, Latitude D820, Latitude D830, Latitude E4200, Latitude E4300, Latitude E4310, Latitude E5250/5250, Latitude E5270, Latitude E5400, Latitude E5410, Latitude E5420, Latitude E5420M, Latitude E5430, Latitude E5440, Latitude E5450/5450, Latitude E5470, Latitude E5500, Latitude E5510, Latitude E5520, Latitude E5520M, Latitude E5530, Latitude E5540, Latitude E5550/5550, Latitude E5570, Latitude E6220, Latitude E6230, Latitude E6320, Latitude E6330, Latitude E6400, Latitude E6400 ATG, Latitude E6400 XFR, Latitude E6410, Latitude E6410 ATG, Latitude E6420, Latitude E6420 ATG, Latitude E6420 XFR, Latitude E6430, Latitude E6430 ATG, Latitude E6430s, Latitude E6440, Latitude E6500, Latitude E6510, Latitude E6520, Latitude E6530, Latitude E6540, Latitude E7240 Ultrabook, Latitude E7250/7250, Latitude E7270, Latitude E7440, Latitude E7450, Latitude E7470, Latitude L400, Latitude LM, Latitude LS, Latitude LT, Latitude LX 4 D, Latitude LX 4 DT, Latitude LX 4100D T, Latitude MMC, Latitude ST, Latitude SX 4, Latitude V700, Latitude V710, Latitude V740, Latitude X1, Latitude X200, Latitude X300, Latitude XP4, Latitude Xpi, Latitude Xpi CD, Latitude Xpi CD MMX, Latitude XT, Latitude XT2, Latitude XT2 XFR, Latitude XT3, Latitude Z, 212N, 316LT, 320LT, 320N, 320N-Plus, 320SLI, 325N, 325NC, 325SLI, NL20, NL25, NL2xC, NX20, Studio 1435, Studio 1440, Studio 1450, Studio 1457, Studio 1458, Studio 15 1555, Studio 1535, Studio 1536, Studio 1537, Studio 1555, Studio 1557, Studio 1558, Studio 1569, Studio 1735, Studio 1737, Studio 1745, Studio 1747, Studio 1749, Studio XPS M1340, Studio XPS M1640, Studio XPS 1645, Studio XPS 1647, Vostro 1000, Vostro 1011, Vostro 1014, Vostro 1015, Vostro 1088, Vostro 1200, Vostro 1220, Vostro 5300, Vostro 5301, Vostro 5370, Vostro 5390, Vostro 5391, Vostro 1310, Vostro 1320, Vostro 3400, Vostro 3401, Vostro 3405, Vostro 3445, Vostro 3446, Vostro 14 3449, Vostro 3458, Vostro 3459, Vostro 14 3468, Vostro 3478, Vostro 3480, Vostro 3481, Vostro 3490, Vostro 3491, Vostro 5401, Vostro 5402, Vostro 5459, Vostro 14 5468, Vostro 5471, Vostro 5480, Vostro 5481, Vostro 5490, Vostro 1400, Vostro 1440, Vostro 1450, Vostro 3500, Vostro 3501, Vostro 15 3549, Vostro 3558, Vostro 3559, Vostro 15 3562, Vostro 15 3568, Vostro 3572, Vostro 3578, Vostro 3580, Vostro 3581, Vostro 3582, Vostro 3583, Vostro 3584, Vostro 3590, Vostro 3591, Vostro 5501, Vostro 5502, Vostro 15 5568, Vostro 5581, Vostro 5590, Vostro 7500, Vostro 15 7570, Vostro 15 7580, Vostro 7590, Vostro 1500, Vostro 1510, Vostro 1520, Vostro 1540, Vostro 1550, Vostro 1700, Vostro 1710, Vostro 1720, Vostro 2420, Vostro 2421, Vostro 2510, Vostro 2520, Vostro 2521, Vostro 3300, Vostro 3350, Vostro 3360, Vostro 3400 (End of Life), Vostro 3450, Vostro 3460, Vostro 3500 (End of Life), Vostro 3546, Vostro 3550, Vostro 3555, Vostro 3560, Vostro 3561, Vostro 15 3565, Vostro 3700, Vostro 3750, Vostro 500, Vostro 5460, Vostro 5470, Vostro 5560, Vostro A840, Vostro A860, Vostro A90, Vostro V13, Vostro V130, Vostro V131, Latitude E7270 mobile thin client, Latitude 3460 mobile thin client, Latitude 3480 mobile thin client, Latitude 5280 mobile thin client, XPS 11 9P33, XPS 12 9250, XPS 12 9Q33, XPS 12 9Q23, XPS 13 7390 2-in-1, XPS 13 7390, XPS 13 9300, XPS 13 9310 2-in-1, XPS 13 9310, XPS 13 9333, XPS 13 9343, XPS 13 9350, XPS 13 9360, XPS 13 9365 2-in-1, XPS 13 9370, XPS 13 9380, XPS 13 L321X, XPS 13 L322X, XPS 14 L401X, XPS 14 L421X, XPS 15 L501X, XPS 15 7590, XPS 15 9500, XPS 15 9530, XPS 15 9550, XPS 15 9560, XPS 15 9570, XPS 15 9575 2-in-1, XPS 15 L521X, XPS 15Z L511Z, XPS 17 L701X, XPS 17 9700, XPS 14Z L412Z, XPS 15 L502X, XPS 17 L702X, XPS M1210, XPS M1330, XPS M140, XPS M1530, XPS M170, XPS M1710, XPS M1730, XPS M2010

Last Published Date

05 Jan 2021

Version

6

Article Type

Solution

Rate This Article

Accurate
Useful
Easy to Understand
Was this article helpful?

0/3000 characters