KM717 Keyboard Number Pad cannot be used for Entering the Passkey during Bluetooth Pairing

KM717 Number Pad does not work during Bluetooth pairing

Dell Premier Wireless Keyboard and Mouse KM717 owners have reported that the number pad on their wireless keyboard does not work while the keyboard is pairing with the system using Bluetooth.

This means that the number pad cannot be used to enter the Passkey during the Bluetooth pairing process.

(Figure.1 Dell Premier Wireless Keyboard KM717)

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Dell Engineering has confirmed this is working as designed.

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How do you complete the Bluetooth pairing if the Number Pad does not work during the Bluetooth pairing process?

(Figure.2 Add a device screen)

1. When you are asked to enter the passkey during the Bluetooth pairing:

   1. You must use the number keys in the row along the top of the main keyboard to key in the passkey. (As shown below.)

      

      (Figure.3 Number Row of the Keyboard)

   2. Once the passkey has been entered correctly, the Windows settings screen will show a Your device is ready to go! message.

      

      (Figure.4 Pairing Complete)

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