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Article Number: 000185666

Latitude 7420, 7320, 7520, or 5420 Integrated Camera is Disabled After BIOS Recovery

Summary: The integrated camera on a Latitude 7420, 7320, 7520, or 5420 may be disabled after performing BIOS recovery.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Latitude 7420, 7320, 7520, and 5420 users may notice that the camera does not work after a BIOS recovery.

Affected Products:

  • Latitude 5420
  • Latitude 7320
  • Latitude 7420
  • Latitude 7520

Cause

The camera may be disabled after a BIOS recovery when Latitude 7420, 7320, and 7520 computers are running BIOS 1.1.2 or an earlier version. Latitude 5420 computers are running BIOS 1.1.1, or an earlier version are also affected.

Resolution

Reviewing the BIOS camera setting reveals that the BIOS recovery process disabled the camera.

Dell released BIOS updates to prevent this from occurring. Version 1.2.3 is available for Latitude 7230, 7420, and 7520 computers. BIOS version 1.3.12 is available for Latitude 5420 computers.

If the BIOS camera setting has been disabled already, the setting may instead be enabled.

To enable the BIOS camera setting:

  1. From the affected computer, open the BIOS.
Note: For more information about how to access the BIOS, reference Access UEFI (BIOS) System Setup from Windows on your Dell Computer.
  1. From the left pane, select Integrated Devices.
  2. Check the checkbox for Enable Camera.

Image depicts the Enable Camera option located in Integrated Devices in the BIOS.

Figure 1. Enabling the camera in the BIOS

Additional Information

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Article Properties

Affected Product

Latitude 7320, Latitude 7420, Latitude 7520, Latitude 5420

Last Published Date

22 Dec 2023

Version

4

Article Type

Solution

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