Dell Pro Stereo Headset WH3022 Usage and Troubleshooting Guide

Table of Contents:

1. What's in the Dell WH3022 Pro Stereo Headset box?
2. Pro Stereo Headset Features
3. Setting up your Pro Stereo Headset
4. Taking a call on your Pro Stereo Headset
5. Troubleshooting
6. Additional Information

Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips.

(Figure.1 Work faster and easier with the Dell WH3022 Pro Stereo Headset)

What's in the Dell WH3022 Pro Stereo Headset box?

(Figure.2 Dell WH3022 Pro Stereo Headset Box Contents)

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Pro Stereo Headset Features

Top View

(Figure.3 Dell WH3022 Pro Stereo Headset Top View)

Left-Hand Side View

(Figure.4 Dell WH3022 Pro Stereo Headset Left-Hand Side View)

Product Features

(Figure.5 Dell WH3022 Pro Stereo Headset Product Features)

Control Functions

(Figure.6 Controls)

Standard LEDs

Icon	Inline Controls	LEDs	What they mean
	Call Button	Flashing Green	Incoming Call
		Solid Green	On a Call
		Slowly Flashing Green	Call on Hold
	Volume Up Button		Increases the listening volume
	Volume Down Button		Decreases the listening volume
	Mute Button	Solid Red	Headset muted

Microsoft Teams LEDs

Icon	Inline Controls	LEDs	What they mean
	Call Button	Solid Purple	Incoming Call
		Flashing Purple x 3	Microsoft Teams failed to connect
		Flashing Blue	Incoming Call
		Solid Blue	On a Call
		Slow Flashing Blue	Call on Hold
		Pulsing Purple	Microsoft Teams Notification
	Volume Up Button		Increases the listening volume
	Volume Down Button		Decreases the listening volume
	Mute Button	Solid Red	Headset muted

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Setting up your Pro Stereo Headset

Compatibility

Operating Systems:

• Windows 10, and Mac

Connecting the Pro Stereo Headset

The Dell WH3022 Pro Stereo Headset uses a USB Type-A connector to connect to your Desktop or Laptop computer.

(Figure.7 USB Type-A Connector)

Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality.

You can download the Plantronics Hub software for Windows, or Mac by visiting poly.com/software or go to www.dell.com/support.

You need to manage your headset settings on your computer using the Plantronics Hub:

• Call control for softphones
• Change headset language
• Update firmware
• Turn features on and off

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Taking a call on your Pro Stereo Headset

How to Make, Take, or End a call

• When making a call, you tap the Call button and use softphone to dial your number.
• To take an incoming call, or to disconnect your call, you tap the Call button.

How to Redial

• To redial a number, simply double-tap the Call button.

How to put a call on Hold

• To put a call on hold, simply press and hold the Call button until you hear a beep or voice prompt.

How to adjust the Volume

• To adjust the listening volume, then you need to press up or down on the volume button, until you get your desired volume.
• You can also use the volume on your computer to affect the volume heard over the headset.
• Your version of softphone may contain its own volume setting controls.

• To mute a call you need to briefly press the mute button. To unmute, you press the mute button again.

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Troubleshooting

Additional Information

Dell Pro Stereo Headset troubleshooting knowledge base for audio devices

Learn how to use and troubleshoot problems with the Headset that you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section.

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