ECS: GeoDrive experiences performance issues

Summary: Troubleshooting GeoDrive slow performance and timeout errors

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

  • Slow performance identified when archiving to the ECS using Geo Drive on Windows Storage Server. 
  • Also noticed 404 errors for requests on ECS. 

Cause

A possible cause is a very large change-log found for each cloud-drives. The change log contains things like permission, attribute changes, file/folder deletes, folder creates, file renames. It is a first-in/first-out queue that must preserve the ordering of operations. If the count of the change log is huge, that causes performance issues. 

Resolution

Resolution:

For all Geodrive Versions:

Find the size of the change log and if huge, disable it from saving file security/description in cloud server:
  • From the screenshot over on the right in the Activity Window, it shows the size of the change log for each of the cloud drives.
  • Right-click on the cloud drives, go to Settings, and checkmark "DO not save file security/description in cloud server". Click “OK”
image.png

Affected Products

GeoDrive for Windows, Elastic Cloud Storage
Article Properties
Article Number: 000194162
Article Type: Solution
Last Modified: 02 Feb 2022
Version:  2
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