PowerProtect Cyber Recovery Failed on NetWorker "Task Name: 20- Create NW Devices" With Error "…NetWorker server is disabled…"

Summary: Trying to do a nsrdr on NetWorker Vault server, using nsrdr command manually or by Cyber Recovery Application. It fails with error "Cannot create a device when the NetWorker server is disabled. Check alerts and logs for information about why the server is disabled." ...

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Symptoms

Cyber Recovery app.log showed the following error during the Recover Application: 
[2022-06-07 10:13:11.767] [INFO] [apps] [RecoverNetWorkerApp.go:144 RunNWWorkflow()] : Task Name: 20- Create NW Devices
[2022-06-07 10:13:11.780] [INFO] [apps] [RecoverNetWorkerApp.go:1240 CreateRecoveryDataDevices()] : Creating RecoveryData devices
[2022-06-07 10:13:12.115] [INFO] [apps] [restapi_client.go:256 CallRESTAPI()] : Methods is :POST URL is:https://1.1.1.111:9090/nwrestapi/v2/datazone/devices
[2022-06-07 10:13:12.358] [INFO] [apps] [appsUtils.go:109 HandleNWResponse()] : REST status code :400
[2022-06-07 10:13:12.359] [ERROR] [apps] [appsUtils.go:123 HandleNWResponse()] : Error response is : {Message:Cannot create a device when the NetWorker server is disabled. Check alerts and logs for information on why the server is disabled.
 Status:{Code:400 Class:Client Error Reason:Bad Request}}
[2022-06-07 10:13:12.359] [ERROR] [apps] [RecoverNetWorkerApp.go:473 createDevices()] : Unable to create NetWorker device. NetWorker Error is ` Cannot create a device when the NetWorker server is disabled. Check alerts and logs on NetWorker server for information on why the server is disabled.`
[2022-06-07 10:13:12.360] [ERROR] [apps] [RecoverNetWorkerApp.go:413 NWCreateDevicesPreDR()] : Failed to create devices pre nsrdr command, Error is Unable to create NetWorker device. NetWorker Error is ` Cannot create a device when the NetWorker server is disabled. Check alerts and logs on NetWorker server for information on why the server is disabled.`
[2022-06-07 10:13:12.360] [ERROR] [apps] [RecoverNetWorkerApp.go:150 RunNWWorkflow()] : Found error running task 20- Create NW Devices Error was: Unable to create NetWorker device. NetWorker Error is ` Cannot create a device when the NetWorker server is disabled. Check alerts and logs on NetWorker server for information on why the server is disabled.`

Running the command nsrwatch as root user​​​​ on NW VAULT server, it also shows the lack of valid license in the "Alerts" field:
 
Screenshot of Running the Command nsrwatch as Root User​​​​ on NW VAULT Server
Figure 1: Screenshot of Running the Command nsrwatch as Root User​​​​ on NW VAULT Server

Cause

The reason for this failure is NetWorker server in the Vault is running without a permanent license and the EVAL created during the software installation expired. NetWorker trial or EVAL license period expires after 90 days of the installation.

Resolution

There are two options to address this issue:
  • Get a permanent license.
  • Generate another 90-day EVAL license period in the NetWorker vault with the following workaround:
NOTE: These steps create a NetWorker configuration from scratch giving another 90-day grace period, but all NetWorker configurations are lost. Be sure about what you are going to do before you do it.
  1. Stop NetWorker vault server services and daemons.
Linux: systemctl stop networker

Windows: net stop nsrexecd /y
  1. Delete or rename the following folders:
Linux: /nsr/res, /nsr/mm, and /nsr/index

Windows: disk_letter:\...\nsr\res, disk_letter:\...\nsr\mm, and disk_letter:\...\nsr\index
  1. Start NetWorker vault services and daemons.
Linux: systemctl start networker

Windows: net start nsrd && net start gstd 
NOTE: Starting gstd is only required if the NetWorker Management Console (NMC) server package is installed. This is also only required on Windows hosts. Stopping NetWorker on Linux does not stop the NMC services; however, stopping NetWorker on a Windows system stops NMC services.

Affected Products

NetWorker Family, Cyber Recovery Series

Products

PowerProtect Cyber Recovery, NetWorker, NetWorker Series
Article Properties
Article Number: 000200393
Article Type: Solution
Last Modified: 02 Jun 2023
Version:  4
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