How to Replace a Dell Warranty Part
Summary: This article helps you prepare to replace customer replaceable parts on your Dell computer. Customer replaceable units are parts that, regardless of service response level, can be easily replaced with minimal effort and simple tools. ...
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Instructions
Power supply units, video cards, motherboards, and other complex parts may require a certain level of expertise to install. Customer replaceable units (CRU) are parts that require minimal effort and simple tools to replace. This information assists you in correctly removing, installing, and returning warranty parts.
Watch the video below to learn how to prepare for the arrival of your shipped part. Learn about:
- What to expect and how to prepare when the replacement part arrives.
- How to use the Dell Support website to find installation manuals and videos.
What to Expect - Customer Replaceable Unit
Watch this video to learn what to expect when you receive a customer replaceable warranty part from Dell.
Duration: 00:03:33 (hh:mm:ss)
Closed captions: Not available.
Steps to walk you through the part replacement
Part Installation
Service manuals are available on the Documentation tab of your Dell product's support page. The service manual contains detailed instructions on how to replace your warranty part.
Dell Product ManualsSupport Library Access
Our support library gives you access to additional resources and knowledge to help you solve common problems and learn more about your Dell product.
Dell Support LibrarySupportAssist Diagnostics
SupportAssist diagnostics allows you to test the computer's hardware without the need for additional equipment or data loss. Running the diagnostics can provide you with assurance that the computer is functioning properly.
NOTE: SupportAssist is preinstalled on Windows computers that are shipped out of the Dell factory. If SupportAssist is not preinstalled, download and install SupportAssist.
Run a SupportAssist Quick Test
Part Return
Returning your defective part is easy. Pack the defective part securely with the same packing material as the replacement part. Place the return shipping label that came with your original shipment over the old shipping label. Return the defective part to Dell. Refer to Warranty Part Return for more information.
Returning Service Parts to Dell
Watch this video to learn how to return the service parts to Dell.
Duration: 00:03:33 (hh:mm:ss)
Closed captions: Not available
Additional Information
The Dell Augmented Reality (AR) Assistant application is now available in seven languages for over 200 Dell products. The app uses augmented reality to provide animated step-by-step instructions for replacing common parts such as hard drives, system memory (RAM), and more.
Discover which Dell products are supported by Dell AR Assistant, and other information. Dell AR Assistant is compatible with both Android and iOS devices.
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Affected Products
Chromebox, Alienware, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Legacy Laptop Models, Fixed Workstations, Mobile WorkstationsArticle Properties
Article Number: 000202007
Article Type: How To
Last Modified: 13 Jan 2025
Version: 11
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