Zoom Virtual Background Does Not Work on Inspiron 14 3420 Laptop

Virtual Background in Zoom does not show the attendee

Your Inspiron 14 3420 laptop may experience a problem while using the virtual background filter in the Zoom application. (The filters are found by opening Settings and browsing to Background and Effects.)

Using the third-party video conferencing application shows the following symptoms:

• Nobody that attends the video conference can see your face after applying the virtual background filter.
• Those choosing the blur filter report that Zoom gives an error message and crashes.

The algorithm that Zoom uses for virtual backgrounds, and blur is not fully compatible with Advanced RISC Machine (ARM) laptops.

The following two sets of steps resolve these two issues on your laptop.

To resolve the virtual backgrounds problem, follow these steps:

1. Browse to the virtual backgrounds page in the Zoom application.

2. Locate the option for I have a green screen and put a tick in the checkbox. 

   

3. This allows the Zoom algorithm to identify your face.

To resolve the blur problem, follow these steps:

1. Open the laptops settings window.

2. Browse to devices and then Bluetooth and devices, before selecting Cameras.

3. Enable the option for background effects.

   

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