Dell Security Management Server Virtual Administration Console May be Inaccessible After an Upgrading to v11.6

Summary: When upgrading to Dell Security Management Server Virtual v11.6, it is possible to encounter an issue that prevents access to the Administration Console.

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Symptoms

Affected Products:

  • Dell Security Management Server Virtual
  • Dell Data Protection | Virtual Edition

Affected Versions:

  • v11.6

Cause

The installation of an incompatible version of psutil during the upgrade process is the cause of this issue.

Resolution

A manual install of the compatible version of psutil is required to resolve this issue.

To install the compatible version of psutil:

  1. Log in to the Dell Security Management Server Virtual administration console using the dellsupport user.

Log in to Dell Security Mangement Server Virtual Administration Console
Figure 1: (English Only) Log in to Dell Security Management Server Virtual Administration Console

Note:
  • The default credentials for Dell Security Management Server Virtual are:
    • Username: dellsupport
    • Password: dellsupport
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. Type sudo pip install psutil==5.9.1 and press Enter.

Type sudo pip install psutil==5.9.1
Figure 2: (English Only) Type sudo pip install psutil==5.9.1

  1. Verify dialogue indicating the successful install of psutil 5.9.1 appears.

Verify psutil 5.9.1 installed successful
Figure 3: (English Only) Verify psutil 5.9.1 installed successful

  1. Type sudo reboot and press Enter.

Type sudo reboot
Figure 4: (English Only) Type sudo reboot

  1. Log in to the Dell Security Management Server Virtual administration console using the delluser user.

Log in to the Dell Security Management Server Virtual administration console
Figure 5: (English Only) Log in to the Dell Security Management Server Virtual administration console

Note:
  • The default credentials for Dell Security Management Server Virtual are:
    • Username: delluser
    • Password: delluser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. Access to the Administration console is restored.

Dell Security Management Virtual Administration console
Figure 6: (English Only) Dell Security Management Virtual Administration console

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000206151
Article Type: Solution
Last Modified: 17 Jan 2024
Version:  4
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