NetWorker Microsoft Module: Unable to Uninstall or Remove the NetWorker Microsoft Module from the Node's Control Panel

Summary: NetWorker Microsoft Module (NMM) is not removeable from the control panel.

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Symptoms

Unable to uninstall or remove the NetWorker Microsoft Module (NMM) module from the node.

Uninstall Wizard starts but does not complete at the end of the procedure.

Cause

There are several causes which may factor into this symptom:
  • Underlying issue with current installation
  • Corrupt registry keys on 64-bit operating systems
  • Corrupt registry keys that control the update data
These issues may prevent new programs from being installed, or prevent uninstalling programs through Add or Remove Programs (or Programs and Features) in the Control Panel.

Resolution

Remove the programs by using the Microsoft Program Install and Uninstall This hyperlink is taking you to a website outside of Dell Technologies..

The troubleshooter helps address issues that:
  • Corrupt registry keys on 64-bit operating systems
  • Corrupt registry keys that control the update data
  • Prevent new programs from being installed
  • Prevent existing programs from being uninstalled or updated
  • Block uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel
Example of using the program:
  1.  Open the Microsoft Program Install and Uninstall tool.
Starting the Microsoft Troubleshoot Program Tool
Figure 1: Starting the Microsoft Troubleshoot Program Tool
  1.  Select either Installing or Uninstalling a program in the tool.
Asking if Issue is with Installing or Uninstalling
Figure 2: Asking if Issue is with Installing or Uninstalling.
  1.  Select the program to be uninstalled.
After Selecting Uninstall, Asks which Program to Uninstall
Figure 3: After Selecting Uninstall, Asks which Program to Uninstall
  1.    Select the type of repairs to perform.
Select the Type of Repairs Trying to Perform
Figure 4: Select the Type of Repairs Trying to Perform.

Additional Information

Another method to uninstall packages which do not uninstall through the Control Panel is through Windows Management Instrumentation Command (WMIC):
  1. Open an Administrative command prompt on the client.
  2. Run the following Windows Management Instrumentation Command to get a list of Dell software installed: 
wmic product where "Vendor = 'Dell EMC'" get name, IdentifyingNumber, PackageName
Example: 
C:\Windows\system32>wmic product where "Vendor = 'Dell EMC'" get name, IdentifyingNumber, PackageName IdentifyingNumber Name PackageName {A5BACAB0-12BC-42B0-9293-090BE5C40BF8} NetWorker Extended Client NwExtClientMsi.msi {B8D7B32E-28B3-49E2-B951-E7BD0A0C4CC8} NetWorker Module for Microsoft NMM.msi {CF37E77E-6EFE-4A46-B645-F3179661C617} NetWorker NwClientMsi.msi
 
NOTE: The above command returns an IdentifyingNumber for each software queried. The IdentifyingNumber can be used to remove the software from CLI.
  1. Use WMIC to uninstall the software using the NMM Identifying Number:
wmic product where "IdentifyingNumber = '{IdentifyingNumber}'" call uninstall
Example: 
C:\Windows\system32>wmic product where "IdentifyingNumber = '{B8D7B32E-28B3-49E2-B951-E7BD0A0C4CC8}'" call uninstall Executing (\\WINSRVR2K16\ROOT\CIMV2:Win32_Product.IdentifyingNumber="{B8D7B32E-28B3-49E2-B951-E7BD0A0C4CC8}",Name="NetWorker Module for Microsoft",Version="19.8.0.0")->Uninstall() Method execution successful. Out Parameters: instance of __PARAMETERS {         ReturnValue = 0; }; 
  1. Go to Control Panel >Programs and Features and uninstall the NetWorker Module for Microsoft:
NMM Program and Features Installation Modification
Figure 5: NMM Program and Features Installation Modification 

The uninstall should return successful:

Successful Return of Program Uninstallation
Figure 6: Successful Return of Program Uninstallation
 

Affected Products

NetWorker, NetWorker Module for Microsoft
Article Properties
Article Number: 000212077
Article Type: Solution
Last Modified: 19 Apr 2023
Version:  2
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