Alienware Wired Gaming Headset AW520H Usage and Troubleshooting Guide

Summary: The following article provides information about the Alienware Wired Gaming Headset - AW520H. You can reference each section to learn more about the features of the Alienware Wired Gaming Headset - AW520H and how to use it. ...

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Instructions

Table of Contents:

  1. What is in the Alienware Wired Gaming Headset - AW520H box?
  2. Wired Gaming Headset Features
  3. Setting up your Wired Gaming Headset
  4. Troubleshooting
  5. Additional Information
 

Experience immersive sound with High-Resolution certified drivers and Dolby Atmos spatial audio support. All in a comfortable and easy-to-adjust design.

AW520H Product Shot

(Figure.1 Shipping in either "Dark Side of the Moon" or "Lunar Light")

 

What is in the Alienware Wired Gaming Headset - AW520H box?

 

What's in the box

(Figure.2 Alienware Wired Gaming Headset - AW520H Box Contents)

1 Alienware Wired Gaming Headset - AW520H 2 3.5 mm Audio Adapter
3 Documents    
 


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Wired Gaming Headset Features

 

Front View

AW520H Top View

(Figure.3 Alienware Wired Gaming Headset - AW520H Front View)

Left View

AW520H Left View

(Figure.4 Alienware Wired Gaming Headset - AW520H Left View)

Product Features

AW520H Headset Features

(Figure.5 Alienware Wired Gaming Headset - AW520H Product Features Rear View)

1 LED Indicator 2 Microphone Mute Button
3 Volume Control 4 Retractable Microphone and Microphone Mute Indicator
5 USB Type-A Wired Headset Cable    
 


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Setting up your Wired Gaming Headset

 

Compatibility

System Requirements:

  • PlayStation, Xbox, Switch, or other mobile devices with 3.5 mm audio port
  • Windows 11 or Windows 10 (64-bit) computer device with USB Type-A port

Connecting the Wired Gaming Headset

The Alienware Wired Gaming Headset - AW520H uses either USB Type-A connector or an adapter (3.5 mm audio jack) to connect to the computer or audio device.

Connecting the Wired Gaming Headset using USB

USB Connection

(Figure.6 USB Type-A Connector)

Connect the USB Type-A connector from your headset cable to the Type-A port on your computer.

Connecting the Wired Gaming Headset using the 3.5 mm Audio Jack adapter

3.5 mm Connection

(Figure.7 3.5 mm Audio Jack Adapter Connector)

Connect the USB Type-A connector from your headset cable to the Type-A port on your adapter cable (3.5 mm audio jack).

Plug the 3.5 mm audio jack to the audio jack on the computer or audio device.

Note: The headset LED indicator does not work when you are using the 3.5 mm audio jack.


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Troubleshooting

 

Problems Possible solutions
There is no sound from the Headset.
  • Ensure that the audio player is playing music, and that the computer volume and media player volume are not muted.
  • Check the playback device menu on the computer. Ensure that the default device is set to AW520H.
  • Test the headset on another computer or audio device.
The person I am talking to cannot hear me.
  • Ensure that the microphone is positioned approximately 20 mm from your mouth.
  • Ensure that the microphone is not muted.
  • Check the recording device menu on the computer, and ensure that the default device is set to AW520H.
  • Ensure that the 3.5 mm audio adapter is connected to the USB Type-A connector on your headset.
  • Ensure that the 3.5 mm adapter end is connected to the playback device.
An abnormal sound is coming out of the headset.
  • Check if something is obstructing the headset.
  • Adjust the volume level up and down, and check if the abnormal sound changes
  • Ensure that the USB plug is fully inserted into the USB port of the computer or other audio device (if connected through the USB cable).
  • Ensure that the 3.5 mm audio adapter plug is fully inserted into the audio port of the computer or other audio devices (if connected through the 3.5 mm audio adapter).
The headset LEDs do not light up
  • Ensure that the headset is connected to computer.
  • Open Alienware Command Center, and ensure that the LEDs are enabled.
  • The Alien head LED is disabled when the headset is connected to the device using the 3.5 mm audio adapter.
The microphone picks up too much background noise.
  • Ensure that the microphone is positioned approximately 20 mm from your mouth.
  • Eliminate any direct airflow in the microphone (such as fans or air conditioners).
The microphones mute does not work when the 3.5 mm audio adapter is connected.
  • Ensure that the audio plug end is well inserted into the port on your headset and computer respectively.
Alienware command center does not recognize the headset.
  • AWCC does not work when using the 3.5 mm audio adapter connection.
  • If it does not work with the USB cable connection, reinstall the AWCC application.
 


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Additional Information

 

Additional Information

 

Alienware Wired Gaming Stereo Headset AW520H troubleshooting knowledge base for audio devices

Learn how to use and troubleshoot problems with the Headset that you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Alienware Wired Gaming Headset - AW520H User Guide, browse to the Alienware Wired Gaming Headset - AW520H Online Manual Page. You can touch or click the View PDF to the right of the Pro Stereo Headset User Guide. It is located in the Manuals and Documents section.


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Affected Products

Alienware Wired Gaming Headset AW520H
Article Properties
Article Number: 000212692
Article Type: How To
Last Modified: 24 Apr 2023
Version:  1
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