NMC UI pop-up message "Internal Server Error. Please see console log for more details."

Summary: NMC UI pop-up message "Internal Server Error. Please see console log for more details."

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Symptoms

  • The NetWorker Management Console (NMC) user interface shows a pop-up message "Internal Server Error. Please refer to console log for more details."
  • The message opens when clicking resources in the Protection tab in the NMC.
  • Policies under the Protection tab are not visible in NMC.
  • The NMC logged a Java exception-
java.lang.NullPointerException
at COM.legato.networker.protection.DataProtectionPolicy.convertPeriodActivityType(DataProtectionPolicy.java:1470)
at COM.legato.networker.protection.DataProtectionPolicy.actionSequenceJSONModelToUIView(DataProtectionPolicy.java:1616)
at COM.legato.networker.protection.DataProtectionPolicy.policyJSONModelToUIView(DataProtectionPolicy.java:1438)
at COM.legato.networker.protection.DataProtectionPolicy.<init (DataProtectionPolicy.java:100)
at COM.legato.networker.protection.DataProtectionPolicy.queryPolicies(DataProtectionPolicy.java:455)
at COM.legato.networker.protection.DataProtectionPolicy.updatePolicies(DataProtectionPolicy.java:424)
at COM.legato.networker.protection.DataProtectionPolicy.getDataProtectionPolicies(DataProtectionPolicy.java:203)
at COM.legato.networker.protection.DataProtectionPolicy.getPolicy(DataProtectionPolicy.java:134)
at COM.legato.networker.protection.DataProtectionPolicy.getPolicies(DataProtectionPolicy.java:126)
at COM.legato.networker.protection.ProtectionNWPolicyFolder.getDetailsInstanceObject(ProtectionNWPolicyFolder.java:148)
  • Policies are visible in the html based NetWorker Web User Interface (NWUI)

Cause

Incorrect schedule configured in the NSR Protection Policy resource. The schedule configured in the policy does not exist as a NSR schedule resource.

Resolution

Edit the policy to reflect the correct schedule. Compare the name of the schedule configured in the policy with the names in the NSR schedule resource.
For example,  if the schedule in the policy is "db_log" while in the NSR schedule the resource is called "DB_LOG", then replace the schedule in the policy with "DB_LOG".

Additional Information




Article Properties
Article Number: 000215356
Article Type: Solution
Last Modified: 18 Sep 2023
Version:  1
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