PowerProtect Cyber Recovery: Creating a Cyber Recovery Manager Policy Fails with Error: Did Not Find the Replication Target MTree in the MTree Map

Summary: Creating a policy using Cyber Recovery Manager fails with an error: "Did not find the replication target MTree in the MTree map for: /data/col1/XYZ

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Symptoms

Unable to create a policy using Cyber Recovery Manager. The policy creation wizard fails with an error at the first page. It is not possible to proceed.

Here is a screenshot as an example. The MTree noted in the error message changes. It is not always the same.

Policy add error message
Figure 1: Policy add error message

Here is the same error in the mgmtdds.log:

[2023-08-03 10:22:39.582] [ERROR] [mgmtdds] [GetReplMgmtdds.go:217 getDDReplInfo()] : 
Did not find the replication target mtree in the mtree map for : /data/col1/XYZ

Cause

The vault Data Domain has the secure multitenancy (SMT) feature enabled. At the time of writing this article, Cyber Recovery Manager is not compatible with Data Domain units with the SMT feature enabled.

sysadmin@datadomain# smt status
SMT is enabled.

Resolution

Disable the SMT feature on the vault Data Domain. 
sysadmin@datadomain# smt disable
SMT disabled.

sysadmin@datadomain# smt status
SMT is disabled.

Affected Products

PowerProtect Cyber Recovery
Article Properties
Article Number: 000217063
Article Type: Solution
Last Modified: 08 Sep 2023
Version:  2
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