NetWorker: Rabbitmq does not start after update to NetWorker 19.10 on a Windows server.
Summary: rabbitmq does not start after update to NetWorker 19.10 on a Windows NetWorker server.
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Symptoms
rabbitmq does not start after update to NetWorker 19.10 on a Windows NetWorker server.
Errors logged in the C:\Program Files\EMC NetWorker\nsr\logs\daemon.log
Running rabbitmqctl status returns the following message.
Errors logged in the C:\Program Files\EMC NetWorker\nsr\logs\daemon.log
nsrctld NSR notice Daemon rmq terminated.
nsrctld NSR error Scheduling restart of daemon rabbitmq-server.bat in 5 seconds
nsrctld NSR critical Failed to start all daemons; shutting down...
nsrctld NSR critical Shutdown due to error: Process rabbitmq-server.bat exited in less than 10 seconds at startup: exit code 0
nsrctld NSR notice rmq: Unable to load emulator DLL
nsrctld NSR notice rmq: (<path-to>\nsr\rabbitmq-server-3.11.16\erts-13.2\bin\beam.smp.dll)
Running rabbitmqctl status returns the following message.
Cause
An outdated version of Microsoft Visual C++ Redistributable is installed on the NetWorker server.
Resolution
Install the latest Microsoft Visual C++ 2015-2022 Redistributable on the NetWorker server.
MSVC can be downloaded from https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
MSVC can be downloaded from https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
Article Properties
Article Number: 000222929
Article Type: Solution
Last Modified: 08 Apr 2024
Version: 1
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