PowerProtect Cyber Recovery: L'installazione ha esito negativo con errore: "Impossibile connettersi al database Mongo."
Summary: Questo articolo descrive come risolvere l'errore che indica che Cyber Recovery non è in grado di connettersi a MongoDB durante l'aggiornamento dopo l'installazione dell'aggiornamento del sistema operativo di Cyber Recovery. ...
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Symptoms
Il controllo dell'aggiornamento di Cyber Recovery ha esito negativo perché l'aggiornamento "Impossibile connettersi al database: Impossibile connettersi a Mongo Database."
cr:/tmp/Upgrade/staging # ./crsetup.sh --upgcheck 24.04.30 07_17_26 : ================================================================================================= 24.04.30 07_17_26 : Cyber Recovery Pre-upgrade check. 24.04.30 07_17_26 : ================================================================================================= 24.04.30 07_17_26 : Using timezone 'Europe/Dublin' for Cyber Recovery service containers... 24.04.30 07_17_26 : 24.04.30 07_17_26 : Determining the docker bridge network IP... 24.04.30 07_17_26 : 24.04.30 07_17_26 : Using IP Address 172.17.0.1 to send mail from the notifications container... 24.04.30 07_17_26 : Docker Client & Server versions .......... PASSED (Installed Docker Server (Engine) version 24.0.7 meets the minimum Docker 23.0+ requirement) 24.04.30 07_17_26 : Docker Compose version ................... PASSED (Installed Docker Compose version 2.23.3 meets the minimum Docker 2.3+ requirement) lockbox's passphrase: Verify CR install version................. PASSED (Installed CR version 19.14.0.2-16 is upgradeable to 19.16.0.2-10) Verify OS support ........................ PASSED (Installed SuSE OS version 12.5 meets the minimum 12.5 requirement) Verify CR registry service ............... PASSED (Cyber Recovery registry service is running) Verify CR OS size requirement ............ PASSED (Cyber Recovery upgrade disk size 26 GB meets or exceeds the minimum 2 GB requirement.) Failed to connect to database : Failed to connect to Mongo Database. 24.04.30 07_17_59 : 24.04.30 07_17_59 : Pre-upgrade software check failed. 24.04.30 07_17_59 :Il contenitore Docker non è attivo e il comando
docker ps --all visualizza lo stato di MongoDB come "Exited".
cr:/tmp/Upgrade/staging # docker ps --all ... 6539b68a2ec7 localhost:14779/cr_mongo:6.0.6 "/bin/bash /usr/loca…" 7 months ago Exited (0) 23 hours ago cr_mongo-auth_1Anche altri container sono nello stato "Exited".
Cause
Durante l'installazione dell'aggiornamento del sistema operativo, la versione docker è stata aggiornata e i container docker richiedono la ricreazione forzata.
Resolution
Eseguire il seguente comando:
crsetup.sh --forcerecreate
Tentare nuovamente il controllo dell'aggiornamento di Cyber Recovery.
Affected Products
PowerProtect Cyber RecoveryArticle Properties
Article Number: 000224618
Article Type: Solution
Last Modified: 01 May 2024
Version: 1
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