PowerProtect Cyber Recovery: 설치가 실패하고 다음 오류가 발생합니다. "Mongo 데이터베이스에 연결하지 못했습니다."
Summary: 이 문서에서는 Cyber Recovery OS 업데이트를 설치한 후 업그레이드하는 동안 Cyber Recovery가 MongoDB에 연결할 수 없는 오류를 해결하는 방법을 설명합니다.
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Symptoms
Cyber Recovery 업그레이드 확인이 실패하여 업그레이드 "데이터베이스에 연결 실패: Mongo 데이터베이스에 연결하지 못했습니다."
cr:/tmp/Upgrade/staging # ./crsetup.sh --upgcheck 24.04.30 07_17_26 : ================================================================================================= 24.04.30 07_17_26 : Cyber Recovery Pre-upgrade check. 24.04.30 07_17_26 : ================================================================================================= 24.04.30 07_17_26 : Using timezone 'Europe/Dublin' for Cyber Recovery service containers... 24.04.30 07_17_26 : 24.04.30 07_17_26 : Determining the docker bridge network IP... 24.04.30 07_17_26 : 24.04.30 07_17_26 : Using IP Address 172.17.0.1 to send mail from the notifications container... 24.04.30 07_17_26 : Docker Client & Server versions .......... PASSED (Installed Docker Server (Engine) version 24.0.7 meets the minimum Docker 23.0+ requirement) 24.04.30 07_17_26 : Docker Compose version ................... PASSED (Installed Docker Compose version 2.23.3 meets the minimum Docker 2.3+ requirement) lockbox's passphrase: Verify CR install version................. PASSED (Installed CR version 19.14.0.2-16 is upgradeable to 19.16.0.2-10) Verify OS support ........................ PASSED (Installed SuSE OS version 12.5 meets the minimum 12.5 requirement) Verify CR registry service ............... PASSED (Cyber Recovery registry service is running) Verify CR OS size requirement ............ PASSED (Cyber Recovery upgrade disk size 26 GB meets or exceeds the minimum 2 GB requirement.) Failed to connect to database : Failed to connect to Mongo Database. 24.04.30 07_17_59 : 24.04.30 07_17_59 : Pre-upgrade software check failed. 24.04.30 07_17_59 :Docker 컨테이너가 작동하지 않고 명령
docker ps --all MongoDB 상태가 "Exited"로 표시됩니다.
cr:/tmp/Upgrade/staging # docker ps --all ... 6539b68a2ec7 localhost:14779/cr_mongo:6.0.6 "/bin/bash /usr/loca…" 7 months ago Exited (0) 23 hours ago cr_mongo-auth_1다른 컨테이너도 "종료됨" 상태입니다.
Cause
OS 업데이트를 설치하는 동안 Docker 버전이 업데이트되었으며 Docker 컨테이너를 강제로 다시 생성해야 합니다.
Resolution
다음 명령을 실행합니다.
crsetup.sh --forcerecreate
Cyber Recovery 업그레이드 확인을 다시 시도하십시오.
Affected Products
PowerProtect Cyber RecoveryArticle Properties
Article Number: 000224618
Article Type: Solution
Last Modified: 01 May 2024
Version: 1
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