PowerProtect Cyber Recovery: Installation mislykkes med fejl: "Kunne ikke oprette forbindelse til Mongo-databasen."

Summary: I denne artikel beskrives, hvordan du løser fejlen om, at Cyber Recovery ikke kan oprette forbindelse til MongoDB under opgradering efter installation af Cyber Recovery OS-opdateringen. ...

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Symptoms

Kontrollen af opgraderingen til Cyber Recovery mislykkes, fordi opgraderingen "Kunne ikke oprette forbindelse til databasen: Kunne ikke oprette forbindelse til Mongo-databasen." 
cr:/tmp/Upgrade/staging # ./crsetup.sh --upgcheck
24.04.30 07_17_26 : =================================================================================================
24.04.30 07_17_26 : Cyber Recovery Pre-upgrade check.
24.04.30 07_17_26 : =================================================================================================
24.04.30 07_17_26 : Using timezone 'Europe/Dublin' for Cyber Recovery service containers...
24.04.30 07_17_26 :
24.04.30 07_17_26 : Determining the docker bridge network IP...
24.04.30 07_17_26 :
24.04.30 07_17_26 : Using IP Address 172.17.0.1 to send mail from the notifications container...
24.04.30 07_17_26 : Docker Client & Server versions .......... PASSED (Installed Docker Server (Engine) version 24.0.7 meets the minimum Docker 23.0+ requirement)
24.04.30 07_17_26 : Docker Compose version ................... PASSED (Installed Docker Compose version 2.23.3 meets the minimum Docker 2.3+ requirement)
lockbox's passphrase:

Verify CR install version................. PASSED (Installed CR version 19.14.0.2-16 is upgradeable to 19.16.0.2-10)
Verify OS support ........................ PASSED (Installed SuSE OS version 12.5 meets the minimum 12.5 requirement)
Verify CR registry service ............... PASSED (Cyber Recovery registry service is running)
Verify CR OS size requirement ............ PASSED (Cyber Recovery upgrade disk size 26 GB meets or exceeds the minimum 2 GB requirement.)


Failed to connect to database : Failed to connect to Mongo Database.


24.04.30 07_17_59 :
24.04.30 07_17_59 : Pre-upgrade software check failed.
24.04.30 07_17_59 :
Docker-beholderen er ikke oppe, og kommandoen docker ps --all viser MongoDB-status som "Afslut". 
cr:/tmp/Upgrade/staging # docker ps --all
...
6539b68a2ec7   localhost:14779/cr_mongo:6.0.6                    "/bin/bash /usr/loca…"   7 months ago   Exited (0) 23 hours ago                                                           cr_mongo-auth_1
Andre containere har også statussen "Afslut".

Cause

Under installationen af OS-opdateringen blev docker-versionen opdateret, og docker-containerne kræver tvungen rekreation.

Resolution

Kør følgende kommando: 
crsetup.sh --forcerecreate
Prøv at kontrollere Cyber Recovery-opgraderingen igen.

Affected Products

PowerProtect Cyber Recovery
Article Properties
Article Number: 000224618
Article Type: Solution
Last Modified: 01 May 2024
Version:  1
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