PowerProtect Cyber Recovery: Installatie mislukt met fout: "Kan geen verbinding maken met Mongo Database."

Summary: In dit artikel wordt beschreven hoe u de fout kunt oplossen dat Cyber Recovery geen verbinding kan maken met de MongoDB tijdens het upgraden na het installeren van de Cyber Recovery OS-update. ...

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Symptoms

De Cyber Recovery upgradecontrole mislukt omdat de upgrade "Kan geen verbinding maken met database: Kan geen verbinding maken met Mongo Database." 
cr:/tmp/Upgrade/staging # ./crsetup.sh --upgcheck
24.04.30 07_17_26 : =================================================================================================
24.04.30 07_17_26 : Cyber Recovery Pre-upgrade check.
24.04.30 07_17_26 : =================================================================================================
24.04.30 07_17_26 : Using timezone 'Europe/Dublin' for Cyber Recovery service containers...
24.04.30 07_17_26 :
24.04.30 07_17_26 : Determining the docker bridge network IP...
24.04.30 07_17_26 :
24.04.30 07_17_26 : Using IP Address 172.17.0.1 to send mail from the notifications container...
24.04.30 07_17_26 : Docker Client & Server versions .......... PASSED (Installed Docker Server (Engine) version 24.0.7 meets the minimum Docker 23.0+ requirement)
24.04.30 07_17_26 : Docker Compose version ................... PASSED (Installed Docker Compose version 2.23.3 meets the minimum Docker 2.3+ requirement)
lockbox's passphrase:

Verify CR install version................. PASSED (Installed CR version 19.14.0.2-16 is upgradeable to 19.16.0.2-10)
Verify OS support ........................ PASSED (Installed SuSE OS version 12.5 meets the minimum 12.5 requirement)
Verify CR registry service ............... PASSED (Cyber Recovery registry service is running)
Verify CR OS size requirement ............ PASSED (Cyber Recovery upgrade disk size 26 GB meets or exceeds the minimum 2 GB requirement.)


Failed to connect to database : Failed to connect to Mongo Database.


24.04.30 07_17_59 :
24.04.30 07_17_59 : Pre-upgrade software check failed.
24.04.30 07_17_59 :
De Docker-container is niet actief en de opdracht docker ps --all geeft de MongoDB-status weer als 'Exited'. 
cr:/tmp/Upgrade/staging # docker ps --all
...
6539b68a2ec7   localhost:14779/cr_mongo:6.0.6                    "/bin/bash /usr/loca…"   7 months ago   Exited (0) 23 hours ago                                                           cr_mongo-auth_1
Andere containers hebben ook de status "Exited".

Cause

Tijdens de installatie van de OS-update is de docker-versie bijgewerkt en moeten de docker-containers geforceerd opnieuw worden gemaakt.

Resolution

Voer de volgende opdracht uit: 
crsetup.sh --forcerecreate
Voer de upgradecontrole voor Cyber Recovery opnieuw uit.

Affected Products

PowerProtect Cyber Recovery
Article Properties
Article Number: 000224618
Article Type: Solution
Last Modified: 01 May 2024
Version:  1
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