PowerProtect Cyber Recovery: Instalace se nezdaří s chybou: "Failed to connect to Mongo Database."
Summary: Tento článek popisuje, jak vyřešit chybu, kdy se aplikace Cyber Recovery nemůže připojit k databázi MongoDB během upgradu po instalaci aktualizace operačního systému Cyber Recovery.
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Symptoms
Kontrola upgradu nástroje Cyber Recovery se nezdaří, protože se zobrazí chyba "Failed to connect to database: Připojení k databázi Mongo se nezdařilo."
cr:/tmp/Upgrade/staging # ./crsetup.sh --upgcheck 24.04.30 07_17_26 : ================================================================================================= 24.04.30 07_17_26 : Cyber Recovery Pre-upgrade check. 24.04.30 07_17_26 : ================================================================================================= 24.04.30 07_17_26 : Using timezone 'Europe/Dublin' for Cyber Recovery service containers... 24.04.30 07_17_26 : 24.04.30 07_17_26 : Determining the docker bridge network IP... 24.04.30 07_17_26 : 24.04.30 07_17_26 : Using IP Address 172.17.0.1 to send mail from the notifications container... 24.04.30 07_17_26 : Docker Client & Server versions .......... PASSED (Installed Docker Server (Engine) version 24.0.7 meets the minimum Docker 23.0+ requirement) 24.04.30 07_17_26 : Docker Compose version ................... PASSED (Installed Docker Compose version 2.23.3 meets the minimum Docker 2.3+ requirement) lockbox's passphrase: Verify CR install version................. PASSED (Installed CR version 19.14.0.2-16 is upgradeable to 19.16.0.2-10) Verify OS support ........................ PASSED (Installed SuSE OS version 12.5 meets the minimum 12.5 requirement) Verify CR registry service ............... PASSED (Cyber Recovery registry service is running) Verify CR OS size requirement ............ PASSED (Cyber Recovery upgrade disk size 26 GB meets or exceeds the minimum 2 GB requirement.) Failed to connect to database : Failed to connect to Mongo Database. 24.04.30 07_17_59 : 24.04.30 07_17_59 : Pre-upgrade software check failed. 24.04.30 07_17_59 :Kontejner Dockeru není funkční a příkaz
docker ps --all zobrazí stav MongoDB jako "Exited".
cr:/tmp/Upgrade/staging # docker ps --all ... 6539b68a2ec7 localhost:14779/cr_mongo:6.0.6 "/bin/bash /usr/loca…" 7 months ago Exited (0) 23 hours ago cr_mongo-auth_1Ostatní kontejnery jsou také ve stavu "Exited".
Cause
Během instalace aktualizace operačního systému se verze dockeru aktualizovala a kontejnery dockeru vyžadují vynucené znovuvytvoření.
Resolution
Zadejte následující příkaz:
crsetup.sh --forcerecreate
Opakujte kontrolu upgradu Cyber Recovery.
Affected Products
PowerProtect Cyber RecoveryArticle Properties
Article Number: 000224618
Article Type: Solution
Last Modified: 01 May 2024
Version: 1
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