PowerProtect Cyber Recovery: Falha na instalação com erro: "Falha ao conectar ao banco de dados Mongo."
Summary: Este artigo descreve como resolver o erro em que o Cyber Recovery não consegue se conectar ao MongoDB durante o upgrade após a instalação da atualização do SO do Cyber Recovery.
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Symptoms
A verificação de upgrade do Cyber Recovery falha porque o upgrade "Failed to connect to database: Falha ao conectar ao banco de dados Mongo."
cr:/tmp/Upgrade/staging # ./crsetup.sh --upgcheck 24.04.30 07_17_26 : ================================================================================================= 24.04.30 07_17_26 : Cyber Recovery Pre-upgrade check. 24.04.30 07_17_26 : ================================================================================================= 24.04.30 07_17_26 : Using timezone 'Europe/Dublin' for Cyber Recovery service containers... 24.04.30 07_17_26 : 24.04.30 07_17_26 : Determining the docker bridge network IP... 24.04.30 07_17_26 : 24.04.30 07_17_26 : Using IP Address 172.17.0.1 to send mail from the notifications container... 24.04.30 07_17_26 : Docker Client & Server versions .......... PASSED (Installed Docker Server (Engine) version 24.0.7 meets the minimum Docker 23.0+ requirement) 24.04.30 07_17_26 : Docker Compose version ................... PASSED (Installed Docker Compose version 2.23.3 meets the minimum Docker 2.3+ requirement) lockbox's passphrase: Verify CR install version................. PASSED (Installed CR version 19.14.0.2-16 is upgradeable to 19.16.0.2-10) Verify OS support ........................ PASSED (Installed SuSE OS version 12.5 meets the minimum 12.5 requirement) Verify CR registry service ............... PASSED (Cyber Recovery registry service is running) Verify CR OS size requirement ............ PASSED (Cyber Recovery upgrade disk size 26 GB meets or exceeds the minimum 2 GB requirement.) Failed to connect to database : Failed to connect to Mongo Database. 24.04.30 07_17_59 : 24.04.30 07_17_59 : Pre-upgrade software check failed. 24.04.30 07_17_59 :O contêiner do Docker não está ativo e o comando
docker ps --all exibe o status do MongoDB como "Exited".
cr:/tmp/Upgrade/staging # docker ps --all ... 6539b68a2ec7 localhost:14779/cr_mongo:6.0.6 "/bin/bash /usr/loca…" 7 months ago Exited (0) 23 hours ago cr_mongo-auth_1Outros contêineres também estão no status "Exited".
Cause
Durante a instalação da atualização do sistema operacional, a versão do docker foi atualizada, e os contêineres do docker exigem recriação forçada.
Resolution
Execute o seguinte comando:
crsetup.sh --forcerecreate
Tente novamente a verificação de upgrade do Cyber Recovery.
Affected Products
PowerProtect Cyber RecoveryArticle Properties
Article Number: 000224618
Article Type: Solution
Last Modified: 01 May 2024
Version: 1
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