PowerProtect Cyber Recovery: Installasjonen mislykkes med feilmelding: "Kunne ikke koble til Mongo-databasen."
Summary: Denne artikkelen beskriver hvordan du løser feilen om at Cyber Recovery ikke kan koble til MongoDB under oppgradering etter installasjon av Cyber Recovery OS-oppdateringen.
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Symptoms
Cyber Recovery-oppgraderingskontrollen mislykkes fordi oppgraderingen "Kunne ikke koble til databasen: Kunne ikke koble til Mongo-databasen."
cr:/tmp/Upgrade/staging # ./crsetup.sh --upgcheck 24.04.30 07_17_26 : ================================================================================================= 24.04.30 07_17_26 : Cyber Recovery Pre-upgrade check. 24.04.30 07_17_26 : ================================================================================================= 24.04.30 07_17_26 : Using timezone 'Europe/Dublin' for Cyber Recovery service containers... 24.04.30 07_17_26 : 24.04.30 07_17_26 : Determining the docker bridge network IP... 24.04.30 07_17_26 : 24.04.30 07_17_26 : Using IP Address 172.17.0.1 to send mail from the notifications container... 24.04.30 07_17_26 : Docker Client & Server versions .......... PASSED (Installed Docker Server (Engine) version 24.0.7 meets the minimum Docker 23.0+ requirement) 24.04.30 07_17_26 : Docker Compose version ................... PASSED (Installed Docker Compose version 2.23.3 meets the minimum Docker 2.3+ requirement) lockbox's passphrase: Verify CR install version................. PASSED (Installed CR version 19.14.0.2-16 is upgradeable to 19.16.0.2-10) Verify OS support ........................ PASSED (Installed SuSE OS version 12.5 meets the minimum 12.5 requirement) Verify CR registry service ............... PASSED (Cyber Recovery registry service is running) Verify CR OS size requirement ............ PASSED (Cyber Recovery upgrade disk size 26 GB meets or exceeds the minimum 2 GB requirement.) Failed to connect to database : Failed to connect to Mongo Database. 24.04.30 07_17_59 : 24.04.30 07_17_59 : Pre-upgrade software check failed. 24.04.30 07_17_59 :Docker-beholderen er ikke oppe, og kommandoen
docker ps --all viser MongoDB-statusen som "Exited".
cr:/tmp/Upgrade/staging # docker ps --all ... 6539b68a2ec7 localhost:14779/cr_mongo:6.0.6 "/bin/bash /usr/loca…" 7 months ago Exited (0) 23 hours ago cr_mongo-auth_1Andre beholdere har også statusen "Exited".
Cause
Under installasjonen av OS-oppdateringen ble docker-versjonen oppdatert, og docker-beholderne krever tvungen rekreasjon.
Resolution
Kjør følgende kommando:
crsetup.sh --forcerecreate
Prøv å oppgradere Cyber Recovery-oppgraderingssjekken på nytt.
Affected Products
PowerProtect Cyber RecoveryArticle Properties
Article Number: 000224618
Article Type: Solution
Last Modified: 01 May 2024
Version: 1
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