PowerProtect Cyber Recovery: Installationen misslyckas med felet: "Det gick inte att ansluta till Mongo-databasen."
Summary: I den här artikeln beskrivs hur du löser felet att Cyber Recovery inte kan ansluta till MongoDB under uppgradering efter installation av Cyber Recovery OS-uppdateringen.
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Symptoms
Uppgraderingskontrollen för Cyber Recovery misslyckas eftersom uppgraderingen "Det gick inte att ansluta till databasen: Det gick inte att ansluta till Mongo-databasen."
cr:/tmp/Upgrade/staging # ./crsetup.sh --upgcheck 24.04.30 07_17_26 : ================================================================================================= 24.04.30 07_17_26 : Cyber Recovery Pre-upgrade check. 24.04.30 07_17_26 : ================================================================================================= 24.04.30 07_17_26 : Using timezone 'Europe/Dublin' for Cyber Recovery service containers... 24.04.30 07_17_26 : 24.04.30 07_17_26 : Determining the docker bridge network IP... 24.04.30 07_17_26 : 24.04.30 07_17_26 : Using IP Address 172.17.0.1 to send mail from the notifications container... 24.04.30 07_17_26 : Docker Client & Server versions .......... PASSED (Installed Docker Server (Engine) version 24.0.7 meets the minimum Docker 23.0+ requirement) 24.04.30 07_17_26 : Docker Compose version ................... PASSED (Installed Docker Compose version 2.23.3 meets the minimum Docker 2.3+ requirement) lockbox's passphrase: Verify CR install version................. PASSED (Installed CR version 19.14.0.2-16 is upgradeable to 19.16.0.2-10) Verify OS support ........................ PASSED (Installed SuSE OS version 12.5 meets the minimum 12.5 requirement) Verify CR registry service ............... PASSED (Cyber Recovery registry service is running) Verify CR OS size requirement ............ PASSED (Cyber Recovery upgrade disk size 26 GB meets or exceeds the minimum 2 GB requirement.) Failed to connect to database : Failed to connect to Mongo Database. 24.04.30 07_17_59 : 24.04.30 07_17_59 : Pre-upgrade software check failed. 24.04.30 07_17_59 :Docker-containern är inte igång och kommandot
docker ps --all visar MongoDB-statusen som "Avslutad".
cr:/tmp/Upgrade/staging # docker ps --all ... 6539b68a2ec7 localhost:14779/cr_mongo:6.0.6 "/bin/bash /usr/loca…" 7 months ago Exited (0) 23 hours ago cr_mongo-auth_1Andra containrar har också statusen "Avslutad".
Cause
Under installationen av OS-uppdateringen uppdaterades Docker-versionen och Docker-containrarna kräver framtvingad rekreation.
Resolution
Kör följande kommando:
crsetup.sh --forcerecreate
Försök att uppgradera Cyber Recovery igen.
Affected Products
PowerProtect Cyber RecoveryArticle Properties
Article Number: 000224618
Article Type: Solution
Last Modified: 01 May 2024
Version: 1
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