PowerStore Alerts: Thin packages missing following Add Appliance”

Summary: This article discusses alerts that may be raised during Add Appliance

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If the problem is not resolved despite the provided solution, check the technical support contact options.

 

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Cause

Upon completion of the Add Appliance wizard, several thin packages previously installed on the cluster may not be installed on the newly added appliance.

This includes packages such as:

  • Health Check
  • Language
  • RxDefinitions
  • Disk Firmware
  • Hotfix

Affected non-PowerStoreOS packages not applied to the new appliance.

Resolution

 

Alert ID CLUSTER_MONITOR_SYNC_ANALYTICS_PACKAGE_FAILURE
Alert Text Failed to synchronize %(software_package_name) to the newly added appliance %(appliance_name).
Error Code 0x00B01A01
Impact The new appliance analytics package is not synchronized with the cluster analytics package version.
Resolution  Solution:
Download and install the release of the package that is compatible with the PowerStoreOS release running on the cluster. 

 

 

Alert ID CLUSTER_MONITOR_SYNC_DISK_FIRMWARE_PACKAGE_FAILURE
Alert Text Failed to synchronize %(software_package_name) to the newly added appliance %(appliance_name).
Error Code 0x00B01601
Impact The new appliance firmware is not synchronized with the cluster firmware versions.
Resolution  Solution:
Download and install the release of the package that is compatible with the PowerStoreOS release running on the cluster.

 

 

Alert ID CLUSTER_MONITOR_SYNC_HEALTH_CHECK_PACKAGE_FAILURE
Alert Text Failed to synchronize %(software_package_name) to the newly added appliance %(appliance_name).
Error Code 0x00B01901
Impact The new appliance health check package is not synchronized with the cluster.
Resolution  Solution:
Download and install the release of the package that is compatible with the PowerStoreOS release running on the cluster.

 

 

Alert ID CLUSTER_MONITOR_SYNC_HOTFIX_PACKAGE_FAILURE
Alert Text Failed to synchronize %(software_package_name) to the newly added appliance %(appliance_name).
Error Code 0x00B01701
Impact The new appliance hotfix is not synchronized with the cluster hotfix versions and is running a previous version.
Resolution  Solution:
Download and install the release of the package that is compatible with the PowerStoreOS release running on the cluster.

 

 

Alert ID CLUSTER_MONITOR_SYNC_LANGUAGE_PACK_PACKAGE_FAILURE
Alert Text Failed to synchronize %(software_package_name) to the newly added appliance %(appliance_name).
Error Code 0x00B01801
Impact The new appliance language pack is not synchronized with the cluster language pack version. If this becomes the primary appliance, the default language will be used.
Resolution  Solution:
Download and install the release of the package that is compatible with the PowerStoreOS release running on the cluster.

 

 

Workaround
Upon conclusion of the Add Appliance wizard, follow the steps below according to the installed version in the affected PowerStore cluster:

PowerStore version Steps
3.X Re-install the Heath Check package and Language packages.
4.X or later

If relevant alerts are raised, download and install the package that is compatible with the PowerStoreOS release running on the cluster. For further details, see the sub-section `To find packages compatible with cluster PowerStoreOS release`.

To find packages compatible with cluster PowerStoreOS release:

For further details on locating and installing the RxDefinitions package compatible with the PowerStoreOS release running on the cluster, see KB# 000193518 PowerStore: Landing for Page RxDefinitions Issues.

For further details on locating and installing the Health Check package compatible with the PowerStoreOS release running on the cluster, see KB# 000198084 PowerStore: How to use the System Check feature and KB# 000214752 PowerStore: Landing Page for In Market (off-release) System Health Checks

For all other packages, Install the corresponding package that is compatible with the same major and minor version as the PowerStoreOS release running on the cluster. These packages are posted in Drivers & Downloads: (Requires login to the Dell support site to view the document).

 

Affected Products

PowerStore
Article Properties
Article Number: 000226460
Article Type: Solution
Last Modified: 14 Jun 2025
Version:  7
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