Dell SS540 solid state drives (SSD) experience an error and report as predictive failure or are no longer detected in the system.
PowerEdge Servers report a drive error in the Integrated Remote Access Controller (iDRAC) LifeCycle Controller Log.
PDR3 The Physical Drive (PD) Disk 0 in Backplane 1 of Integrated RAID Controller 1 is not correctly functioning.
Under certain conditions, the server may also report a backplane voltage error.
VLT0204 The system board BP1 PG voltage is outside of range.
Dell Technologies has identified an internal drive firmware issue that can lead to unexpected faults on SS540 SAS SSD drives.
Drive model and part numbers related to this issue are listed below:
Model Number |
Dell Part Number |
Capacity |
WUSTM3240BSS200 |
DMV85 |
400 GB |
WUSTM3280BSS200 |
F99F6 |
800 GB |
WUSTR6480BSS200 |
6VJC9 |
800 GB |
WUSTVA196BSS200 |
8JJN7 |
960 GB |
WUSTR6416BSS200 |
6NF96 |
1.6 TB |
WUSTVA119BSS200 |
02X38 |
1.9 TB |
WUSTVA138BSS200 |
FP1KF |
3.8 TB |
WUSTVA176BSS200 |
KD9W7 |
7.6 TB |
Update the drive firmware version to G138.
The firmware Importance level is "Urgent."
Dell Technologies highly recommends applying this important update as soon as possible. The update contains critical bug fixes and changes to improve functionality, reliability, and stability of your Dell system. It may also include security fixes and other feature enhancements.
Drives that have experienced this error cannot be recovered and must be replaced.
The updated firmware can be found by searching for "G138" on Dell Support Home or in the available firmware updates for specific systems.
https://www.dell.com/support/home/drivers/DriversDetails?driverID=8W5WF