How to Upgrade a Device From ThinOS 9 to ThinOS 10

There are three methods to upgrade a supported platform from ThinOS 9 to ThinOS 10.

The below platforms are supported for upgrade to ThinOS 10:

• Latitude 3440
• Latitude 5440
• Latitude 5450
• OptiPlex 3000 Thin Client
• OptiPlex All-in-One 7410
• OptiPlex All-in-One 7420
• Wyse 5070 Thin Client
• Wyse 5470
• Wyse 5470 All-in-One

The three methods to upgrade your devices from ThinOS 9 to ThinOS 10 are:

• Upgrade using Wyse Management Suite (WMS)
• Upgrade using the Local Admin Policy Tool (APT)
• Upgrade using the Dell OS Recovery Tool (USB imaging)

Click the appropriate method for more information.

Upgrade using Wyse Management Suite (WMS)

Follow these steps to upgrade from ThinOS 9 to ThinOS 10 using Wyse Management Suite:

1. If using a private Wyse Management Suite server, download the Root_2502.10_0052_signed.pkg file from your thin client’s hardware page at Dell Support and copy it to the Wyse Management Suite server.
   Note: This file is already uploaded to the Wyse Management Suite Cloud server.
2. Either identify the Wyse Management Suite group that the target device (or target devices) is part of or create a new ThinOS 9.x policy group for upgrade purposes. This must be a ThinOS 9.x policy group as the devices cannot apply ThinOS 10.x policies yet.
3. Go to the Wyse Management Suite console, then go to and highlight the identified group.
4. Click Edit Policies and then ThinOS 9.x to modify the group policy.
5. Click the Advanced option.
6. Go to Firmware, then to the OS Firmware Updates option.
7. If the appropriate firmware is not listed, click the Browse button, go to the Root_2502.10_0052_signed.pkg file, select it, and then click the Open button.
8. Once the firmware is uploaded, select the checkbox next to it.
9. From the Firmware Update Logic option, choose the appropriate option.
10. Click the Save & Publish button to save the changes to this policy.
11. Eligible devices in this group now start to update to the ThinOS 10.x image. The upgraded device retains its previous Wyse Management Suite Group settings.
    Note:

    • Once devices have finished updating using this method, any needed application packages must be installed using ThinOS 10.x policy.
    • Dell Technologies recommends updating the BIOS if applicable.

Upgrade using the Local Admin Policy Tool (APT)

Follow these steps to upgrade from ThinOS 9 to ThinOS 10 using the Admin Policy Tool:

1. Download the Root_2502.10_0052_signed.pkg file from your thin client's hardware page at Dell Support and copy it to a USB drive formatted as FAT32.
2. Plug the USB drive into the powered on thin client.
3. From the Settings menu, open the Admin Policy Tool.
4. Click the Advanced option.
5. Click Firmware, then click the OS Firmware Updates option.
6. Click the Browse button.
7. Go to the Root_2502.10_0052_signed.pkg file and double-click it.
8. After a few seconds, the ROOT Package End User License Agreement (EULA) appears. Click the Accept button.
9. Once the image is available for use, the Not Selected drop-down arrow becomes available. Click the Not Selected drop down arrow.
10. Select the checkbox next to the 2502.10.0052 version.
11. Click the Save & Publish button.
12. The image is applied to the device. The device reboots once it is finished applying the image.
    Note:

    • The upgraded device retains its Wyse Management Suite Group setting, but application packages must be loaded after the upgrade. Application packages can be updated using the Admin Policy Tool or Wyse Management Suite.
    • Dell Technologies recommends updating the BIOS if applicable.

Upgrade using the Dell OS Recovery Tool (USB imaging)

Follow these steps to upgrade from ThinOS 9 to ThinOS 10 using the Dell OS Recovery Tool:

1. Prepare a bootable USB Recovery key using the Dell OS Recovery Tool. For more information about preparing a bootable USB recovery key, reference Reinstall Windows or Linux using the Dell OS Recovery Image.
2. Insert the USB drive into the thin client and power the thin client on.
3. Press the F12 key to get to the One-Time boot menu.
4. Click the BIOS SETUP option.
5. Click the UNLOCK option under Admin Password.
6. Enter the BIOS password and click OK.
   Note: The default BIOS password is Fireport.
7. Once the BIOS is unlocked, click the Boot Configuration option.
8. Scroll down and disable Secure Boot Mode.
9. Click Yes at the confirmation screen.
10. Click the Integrated Devices option.
11. Enable USB Boot Support.
12. Click the Apply Changes button.
13. Click the OK button on the Apply Settings Confirmation dialog box.
14. Click the Exit button to exit the BIOS and restart.
15. Press the F12 key to get to the One-Time boot menu.
16. Select the USB drive from the UEFI devices listed on the left side of the BIOS screen.
17. Enter the BIOS password and select OK.
    Note: The default BIOS password is Fireport.
18. The thin client boots to the USB drive. The image process begins automatically and ThinOS 10 is installed.
19. Once ThinOS 10 is installed, accept the License agreements by checking the I have reviewed all license agreements checkbox.
20. Optionally, step through the setup wizard, or press CTRL+ESC to get to the desktop.
    Note:

    • With USB Imaging, all available application packages are already loaded in the image.
    • Dell Technologies recommends updating the BIOS if applicable.