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Article Number: 000191286

Dell S2722DZ Monitor Usage and Troubleshooting Guide

Summary: This article provides information about how to setup and use the Dell S2722DZ monitor. Find information about how to troubleshoot display, webcam, microphone, and speaker issues with the Dell S2722DZ Monitor. ...

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Article Content

Instructions

S2722DZ Product Shot

Quick Links

Getting Started with your Dell S2722DZ Monitor Dell S2722DZ Monitor Setup, Specifications and Service Manual Dell Drivers & Downloads Warranty and Support Services Frequently asked questions

For help with video or display issues such as no video, no display, blank or black screen, flickering, screen resolution or color issues, horizontal or vertical lines, and more see an expanding section below.

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The key features of the Dell S2722DZ monitor are:

  • Active Matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), and LED backlight.
  • 2560 x 1440 (16:9) resolution, plus full-screen support for lower resolutions.
  • Extensive digital connectivity with DisplayPort (DP) helps to future-proof your monitor.
  • Single USB-C to supply power to a compatible computer while receiving video signal.
  • Allow user to switch USB KVM function in PBP mode.
  • Ultrathin bezel minimizes the bezel gap in multimonitor usage, enabling an easier setup with an elegant viewing experience.
  • Pedestal Stand and Video Electronics Standards Association (VESA) 100 mm allows flexible mounting solutions.
  • Built-in camera can support 2560 x 1920 resolution.
  • Certified for Windows Hello (Face Authentication) and supports Microsoft Cortana.
  • Supports AMD FreeSynch Technology.
  • Built-In Speakers (2 x 5 W).
  • Tilt, swivel, height, and rotating adjustment.
  • On-Screen Display (OSD).
  • Power and OSD buttons lock.
  • Plug and Play capability if supported by your computer.
  • 0.3 W standby power when in sleep mode.
  • Optimize eye comfort with a flicker-free screen.
  • Uses Low Blue Light panel and is compliant with TUV Rheinland.
  • Security Lock Slot.
WARNING: The possible long-term effects of blue light emission from the monitor may damage your eyes, including eye fatigue or digital eye strain.

This section provides some specifications of the Dell S2722DZ monitor. For more information, see the Dell S2722DZ User Guide.

Table 1: Technical specifications of Dell S2422HZ monitor.
Panel technology
  • In-Plane Switching Technology
Maximum resolution
  • 2560 x 1440 at 60 Hz (16:9 aspect ratio)
Viewing angle
  • 178° (vertical) typical
  • 178° (horizontal) typical
Contrast ratio
  • 1000 to 1 (typical)
Response time
  • 8 milliseconds (Normal)
  • 5 milliseconds (Fast)
  • 4 milliseconds (Extreme)
Color gamut
  • 99% sRGB with hardware low blue light
Color depth
  • 16.7 million colors (6 bit + FRC, and 8 bit)
Ports and connectors
  • 1 x HDMI 1.4 (HDCP 1.4)
  • 1 x DP 1.2 (HDCP 1.4)
  • 1 x USB-C (Alternate mode with DP1.2, Power Delivery up to 65 W, and USB3.2 Gen1 Upstream port)
  • 1 x USB 3.2 Gen1 (5 Gbps) Downstream with BC1.2 which charges at 2A (Maximum)
  • 1 x USB 3.2 Downstream port
  • 1 x 3.5 Audio-out Jack port
Webcam Lens
  • Field of View (Horizontal) - 75.4°, for 2560 x 1920
  • Focus mode - Fixed Focus
  • Focus Area - 35 cm ~ 1500 cm
  • Focus Distance - 70 cm
Active Array Size
  • Five megapixels (5MP)
Video Frame Rate
  • 2560 x 1440 (Full HD) - up to 30 frames per second
Interface
  • USB 2.0 High Speed
Power Supply
  • 3.3 volts +/- 5% for USB
  • 5 volts +/- 5% for IR camera
Microphone Type
  • 2 x Knowles Digital Microphone
Sensitivity
  • -35 dB +/- 1 dB
Signal to noise ratio
  • 68 dB
Acoustic overload point
  • 130 dB SPL
Power Supply
  • 1.65 V + 3.5 V
Speaker Rated Power
  • 2 x 5 W
Frequency Response
  • 200 Hz - 16 kHz
Impedance
  • 8 ohm

Ensure that your Dell monitor is set up properly. Assemble the monitor stand and set up the monitor ergonomically. Connect the cables and organize them. These tips help make the viewing experience the best it can be.

Attaching the stand

The standard monitor stand is detached when the monitor is shipped from the factory. To learn more about attaching the standard monitor stand. See the Setting Up the Monitor section in the Dell S2722DZ User Guide.

To learn how to set up any other stand with a monitor, see the respective stand setup guide for instructions.

CAUTION: Do not remove the monitor from the packaging box before attaching the stand.

Ergonomics

Where you put your monitor is almost as important as what model you buy.

  • The monitor should be directly in front of you, at an arm’s length away (between 20 to 40 inches from your eyes).
  • The top edge of the screen must be at eye level when you are sitting comfortably. Adjust your chair height or the height of the monitor to achieve this.

Connecting your monitor to the computer

To connect your Dell S2722DZ monitor to your computer, follow these steps.

  1. Turn off your computer and disconnect the power cable.
  2. Connect the DisplayPort, HDMI, or USB-C cable to the corresponding video or display port on the back of your computer.
  3. Connect the USB upstream cable to the monitor and computer.
NOTE: Dell S2722DZ supports display over USB-C port with Alternate mode DP 1.2. Ensure that the USB-C on your computer supports Alternate mode DP 1.2 or above.

To learn more about connecting your monitor to the computer, see the Dell knowledge base article How to Connect a Monitor to a Dell Computer.

Operating the monitor webcam

To set up the monitor webcam:

  1. Peel off the camera label on the monitor.
  2. Push the top of the webcam to extend or retract the camera.
  3. Peel off the protective film on the webcam.
  4. Extend the camera before use and retract the camera to protect your privacy when not in use.

Dell S2722DZ Integrated Webcam
Figure 1: Dell S2722DZ webcam

CAUTION: Dell S2722DZ monitor setup must comply with the recommended panel orientation and working angle only. Setting up the monitor in an orientation that is not recommended may damage the monitor and/or cause a safety hazard.

When setting up your Dell S2722DZ monitor, ensure that the monitor front panel buttons are on the bottom right.

Using the Tilt, Swivel, and Vertical Extension
NOTE: This is applicable for a monitor with a stand. When any other stand is bought, see the respective stand setup guide for instructions.

With the stand that is attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.

Tilt and Swivel
Figure 2: Using Tilt and Swivel on Dell S2722DZ monitor

Before you rotate the display, extend the display stand vertically as far as it goes. Tilt the display backward until the maximum to avoid hitting the bottom edge of the display of the desk surface.

Monitor Orientation
Figure 3: Orientation of Dell S2722DZ

NOTE: When the display is in portrait mode, you may experience performance degradation when using graphic-intensive applications such as 3D gaming.

Mounting on the wall or on a monitor arm is optional. The setup must comply with the recommended panel orientation and working angle.

NOTE: Use the M4 x 11 mm screws to connect the monitor to the wall mounting kit.

Use the buttons at the bottom of the monitor to access the On-Screen Display (OSD) menu of the monitor. To access the On-Screen Display (OSD) menu, press Button 5 (Figure 4) at the bottom of the monitor.

To learn more about using the On-Screen Display (OSD) menu. See the Operating Your Monitor section in the Dell S2722DZ User Guide.

NOTE: Any changes that you make are automatically saved. Whenever you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close.

Front Panel Buttons
Figure 4: Dell S2722DZ Front Panel Buttons

Table 2: Front panel buttons on Dell S2722DZ monitor.
Button Function Description
Button 1 Shortcut key for Microphone Use this button to mute and unmute the Microphone.
NOTE: Mute Function works by pressing the mute button. However, the mute icon on the UC platform is not synched.
Button 2 Shortcut key for Input Source Use this button to select the input source.
Button 3 Menu Use the MENU button to launch the On-Screen Display (OSD).
Button 4 Exit Use this button to exit the OSD main menu.
Button 5 Power On/Off button (with LED indicator). Solid white light indicates that the monitor is On and fully functional. Blinking white light indicates the power save mode.

Resetting a monitor to factory defaults can help resolve many video or display issues. To reset your Dell S2722DZ monitor to factory default settings, follow these steps:

  1. Press Button 3 (Figure 5) on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press Button 1 or Button 2 to highlight Others option in the menu and press Button 3 to select.
  3. Press Button 1 or Button 2 to highlight Factory Reset option in the menu and press Button 3 to select.
  4. Press Button 3 to confirm.

Menu Buttons
Figure 5: Dell S2722DZ Front Panel Buttons

If your Dell monitor has a blank or black screen, fuzzy or blurry image, flickering, distorted or any other screen abnormalities, running a diagnostic test helps determine if the Dell monitor is functioning normally. To learn more about diagnostic options on a Dell monitor, see the Dell knowledge base article How to Run a Diagnostic Test on a Dell Monitor.

It is essential to isolate the monitor while troubleshooting your computer for the following scenarios:

  • No Power - Your computer is not turning on or showing any signs of power.
  • No POST - Your computer is not showing any indication of activity. For example, the screen is blank and does not display the Dell logo during start-up.
  • No Video - You are unable to see any display on the screen. Or you can hear the windows chime but there is no display on the screen.

Your Dell S2722DZ Monitor provides a self-test feature check that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

  1. Turn off the computer and the monitor.
  2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove the video cables (HDMI, or DisplayPort) from the back of the computer.
  3. Turn on the monitor.
  4. Turn off your monitor and reconnect the video cable. And then turn on both your computer and the monitor.
  5. If your monitor screen remains blank after you use the previous procedure, check your video card (GPU) and computer, because your monitor is functioning properly.

Your Dell S2722DZ monitor has a built-in diagnostic tool. It helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the video card on your computer.

When you notice screen abnormalities such as distortion, clarity, horizontal or vertical lines, color fade, it is a good practice to isolate the monitor by running the Built-In Diagnostics.

  1. Ensure that the screen is clean (no dust particles on the surface of the screen).
  2. Unplug the video cables from the back of the computer or the monitor. The monitor enters self-test mode.
  3. On the front panel, press and hold Button 4 on the front panel for 4 seconds.
  4. Select the built-in diagnostics option. A gray screen appears.
  5. Carefully inspect the screen for abnormalities.
  6. Press Button 1 on the front panel. The color of the screen changes to red.
  7. Inspect the display for any abnormalities.
  8. Repeat step 5 and step 6 to inspect the display in green, blue, black, white, and text screens.
  9. The test is complete when the white screen appears.
  10. Press Button 1 to exit the Built-In Self-Test diagnostics.
NOTE: If you do not see any screen abnormalities in the built-in diagnostic mode, the monitor is functioning properly. If you notice any abnormalities in the built-in diagnostic mode, contact Dell Technical Support for repair options that are available in your region.

During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. Such pixels are hard to see and do not affect the display quality or usability. For more information, see the Dell knowledge base article Dell Display Pixel Guidelines.

This section provides information about troubleshooting steps that can help resolve the most common issues with the Dell S2722DZ monitor. Alternatively, to learn more about troubleshooting common issues on Dell monitors, see the Dell knowledge base article How to Troubleshoot Display or Video Issues on a Dell Monitor or use our monitor self-help guide.

Table 3: Common display problems and steps you can take to resolve the issue.
Common Problem What User Experiences Possible Solution
No Video - Power LED Off No picture
  • Ensure that the power cable connecting the monitor is properly connected and secure.
  • Verify that the power outlet is functioning properly using any other electrical equipment.
  • Ensure that the power button is pressed fully.
  • Test with known good cable and known good computer if possible.
No Video - Power LED On No picture or no brightness.
  • Ensure that the video cable connecting the monitor and the computer is properly connected and secure.
  • Increase the brightness and contrast of the monitor through On-Screen Display Menu (OSD).
  • Perform monitor self-test feature check.
  • Check for bent or broken pins in the video cable connector.
  • Reseat both ends of video cable.
  • Try with known good video cable.
  • Run the built-in diagnostics.
  • Ensure that the correct input source is selected using the Input Source Select button.
  • Test monitor with known good computer if available.
Poor Focus Picture is fuzzy, blurry, or ghosting.
Shaky or Jittery Video Wavy picture or fine movement.
Missing Pixels LCD screen has spots.
  • Cycle power on-off.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • Run the built-in diagnostics.
Stuck-On/Off Pixels LCD screen has bright spot.
  • Cycle power on-off.
  • A few permanently bright or dark pixels are considered normal by industry standards. The exact number of pixels that are allowed varies depending on the monitor. Refer to Dell Display Pixel Guidelines for more details.
  • Run the built-in diagnostics.
Brightness Problems Picture too dim or too bright.
Geometric Distortion Screen not centered correctly.
When using DisplayPort input, the positioning adjustments are not available.
Horizontal or Vertical Lines Screen has one or more lines.
When using DisplayPort input, the positioning adjustments are not available.
Synchronization Problems Screen is scrambled or appears torn.
  • Reset the monitor to the Factory Settings.
  • Perform Auto Adjust using On-Screen Display Menu (OSD).
  • Adjust Phase, and Pixel Clock controls using On-Screen Display Menu (OSD).
  • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
  • Check for bent or broken pins in the video cable connector.
  • Restart the computer in the power safe mode.
Safety-Related Issues Visible signs of smoke or sparks.
Intermittent Problems Monitor malfunctions on and off.
  • Ensure that the video cable is connected properly with the monitor and the computer.
  • Reset the monitor to the Factory Settings.
  • Run the self-test feature and determine if the intermittent problem occurs in the self-test mode.
Missing Color Picture does not have color.
  • Run the monitor self-test feature check.
  • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Check for bent or broken pins in the video cable connector.
Wrong Color Picture color is not good.
Image Retention from a Static Image Left on the Monitor for a Long Period Faint shadow from the static image appears on the screen.
  • Use the Power Management feature to turn off the monitor when it is not in use.
  • Alternatively, use a dynamically changing screensaver.
Screen image is too small. Image is centered on screen, but does not fill entire viewing area.
No Input Signal when user controls are pressed. No picture, the power LED light is white.
  • Check the signal source. Ensure that the computer is not in power-saving mode by moving the mouse or pressing any key on the keyboard.
  • Ensure that the video cable is connected properly with the monitor and the computer.
  • Restart the computer.
The picture does not fill the entire screen. The picture cannot fill the height or width of the screen.
  • Due to different video formats (aspect ratio) of DVDs and videos, the monitor may display in screen.
  • Run the built-in diagnostics.
No Video, No Display No video when connecting docking, dongle, or Blu-ray DVD players Due to legacy platform cannot recognize or output 5120 x 1440, we suggest changing EDID to lower resolution to cover this compatibility problem.
  1. Remove all input cables, press Button 3 and Button 4 for 5 seconds.
  2. Choose Enable on POP up screen to change max resolution from 5120 x 1440 to 3840 x 1080.
When changing the monitor’s resolution from Windows Display Settings, the image quality may not be good. Windows Display Settings and the resolution settings on the laptop's video or graphics utility may not be compatible. Change the resolution using the video or graphics card (GPU) utility like Intel HD Graphics Control Panel.
Webcam does not work. Webcam module does not pop up, the USB cable is not plugged, or the wrong USB source is selected.
  • Retract the webcam module.
  • Connect the USB cable.
  • Select the monitor webcam as the default in the connected computer, laptop, or other device.
Webcam is not detected. Webcam is not detected in the Windows device manager.
  • Verify that the webcam module is popped up.
  • Verify that the USB-C upstream cable is connected.
  • Reconnect the USB-C upstream cable.
Webcam image looks grainy or dark. Webcam image looks grainy or dark.
  • Restart the camera and adjust the background environment.
  • Increase ambient list to greater than 20 lux.
Cannot focus Camera. Cannot focus Camera.
  • Adjust to suitable operating distance: 35 cm ~ 70 cm.
Webcam image color is not accurate. Webcam image color is not accurate.
  • Update to the latest monitor firmware.
Webcam video noise Webcam video noise
  • Verify that the webcam module is popped up.
  • Reconnect or replace the USB cable.
Webcam was working before the Windows or Driver update. Webcam stopped working after a Widows/Driver update.
  • Roll back the driver.
  • Restore Windows to a previously restore point.
Webcam is occupied and cannot be used. Webcam is occupied and cannot be used.
  • Turn off the conference software A, before you run conference software B.
Webcam image looks overexposed. Webcam image looks overexposed.
  • Turn on the camera again.
  • Adjust the background environment.
  • Increase ambient light > 20lux.
Webcam poor resolution. Webcam poor resolution.
  • Set image resolution in the app. Maximum: 5MP (2560 x 1920).
Webcam image flicker. Webcam image flicker.
  • Switch Flicker reduction rate from 60 Hz to 50 Hz in the app.
Webcam blurry image. Webcam blurry image.
  • Remove the protection film on the camera lens.
Video recording not working Video recording application does not work with Windows 7.
  • Windows 7 is not supported.
  • Switch to Windows 10.
No sound heard from recorded video No sound heard from recorded video with 11th generation Tiger Lake Processor. Disable Intel SmartSound Technology for USB Audio driver in the Device Manager and restart the computer, laptop, or other device.
Volume bar lags when you press the Volume Up/Down buttons. When you press the volume up or down buttons, the OSD volume bar is lagging or delayed with 11th generation Tiger Lake processor. Disable Intel SmartSound Technology for USB Audio driver in the Device Manager and restart the computer, laptop, or other device.
No response when you press the Volume Up/Down buttons The OSD volume bar does not move when you press the volume up or down buttons. Select Echo Cancelling Speakerphone from Windows sound settings.
Volume of external audio device cannot be adjusted. Volume of external audio device cannot be adjusted. Select corresponding device in audio device list.
Mute or Unmute button on monitor does not synch. Mute or Unmute button on monitor, Mute Icon on the UC platform is not sync. This is expected behavior. UC Platform not sync: Zoom, Google Hangouts, BlueJeans, Cisco Webex, Facetime, Slack, GoToMeeting.
No sound coming from the speakers No sound from the speakers when you play audio/video on your computer.
  • Verify that you have set Echo Cancelling Speakerphone.
  • Turn off the monitor, unplug the monitor power cable, replug it, and then turn on the monitor.
  • Reset the monitor to Factory Settings.
Speaker volume is low or sounds soft. Speaker volume is low or sounds soft when speaker option is set to the monitor in the sound settings interface.
  • Increase the speaker volume of the monitor to maximum in the sound dialog box.
  • Press the volume up button to increase the speaker volume of the monitor.
  • Set Microphone volume to 100.
  • Clean the Microphone hole.
Microphone not working or not detected Microphone does not work or is not detected.
  • Verify that the USB-C upstream cable is connected between the monitor and the computer, laptop, or other device.
  • Verify that Echo Cancelling Speakerphone is selected in the Windows sound settings.
  • Ensure that the monitor's microphone is selected and enabled or unmuted on the setting in VoIP or UC application.
Windows OS level computer volume change, line out (when you select echo canceling speakerphone) volume cannot be adjustable. You cannot change the volume on the connected device, which you should be able to when Echo Cancelling Speakerphone is selected. You can adjust the volume by adjusting the volume bar on the player application (like media player), not the Windows OS level or adjust the volume through the line out external speaker device.
Windows OS level computer mute, line out (when you select echo canceling speakerphone) continue to audio output. You cannot use the mute on the connected device, which you should be able to when Echo Cancelling Speakerphone is selected. Select the player application (like media player) mute icon to mute or adjust the mute through the line out external speaker device.
MAC MINI issue. MAC MINI issue.
  • The USB hub of the DUT cannot be detected by specific systems (Apple M1) when connecting DUT to the system through a USB-C cable and then restarting the system.
  • Unplug or plug USB-C cable can recover.

Troubleshooting USB Issues

Table 4: Common USB problems and steps you can take to resolve the issue.
Specific Symptoms What User Experiences Possible Solution
USB interface is not working. USB devices are not working.
  • Check that your monitor is turned On.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB devices (downstream connector).
  • Switch Off and then turn On the monitor again.
  • Reboot the computer.
  • Some USB devices like external portable hard drive require higher electric current; connect the device directly to the computer.
No image when using the USB-C connection to computer, laptop, or other device. Blank Screen
  • Verify that your connection supports DP alternate mode.
  • Verify if the device requires power charging.
  • Verify that the device supports DP alternate mode.
  • Set Windows to projection mode.
  • Ensure that the cable is not damaged.
Not Charging when USB-C connection to computer, laptop, or other device. Not Charging
  • Verify that the device supports one of the 5 V/9 V/15 V/20 V charging profiles.
  • Verify if the device requires more than 65 W of power.
  • Ensure that you only use Dell approved adapters or the adapter that came with the monitor.
  • Ensure that the cable is not damaged.
Intermittent Charging with USB-C connection to computer, laptop, or other device. Intermittent Charging
  • Verify if the maximum power consumption of the device is over 90 W.
  • Ensure that you only use the Dell approved adapters or the adapter that came with the monitor.
  • Ensure that the cable is not damaged.
High-Speed USB 3.2 Gen1 interface is slow. High-Speed USB 3.2 Gen1 devices working slowly or not working at all.
  • Check that your computer is USB 3.2 Gen1 capable.
  • Some computers have USB 3.2, USB 3.0, USB 2.0 and USB 1.1 ports.
  • Ensure that the correct USB port is used.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB devices (downstream connector).
  • Reboot the computer.
Wireless USB devices stop working when a USB 3.0 device is plugged in. Wireless USB devices responding slowly or only working as the distance between itself and its receiver decreases.
  • Increase the distance between the USB 3.0 devices and the wireless USB receiver.
  • Position your wireless USB receiver as close as possible to the wireless USB devices.
  • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port.

For the webcam to function, connect the provided USB-C to USB-C cable between the computer and the monitor. If the computer does not support USB-C, use a USB Type-A to USB-C cable (optional purchase).

  1. Ensure that the USB cable is connected between the computer and the monitor.
  2. Push the top of the webcam to popup the camera (Figure 6).

    Dell S2722DZ Integrated Webcam
    Figure 6: Dell S2722DZ webcam

  3. Enable the camera in Windows 10, 8.1, or 8.
    1. Right-click Start and select Settings.
    2. In Windows Settings, click Privacy.
    3. In the left pane, click Camera.
    4. Ensure that the Allow apps to access your camera is enabled.
    5. Scroll down and ensure that the Allow desktop apps to access your camera is enabled.
  4. Enable the webcam in the On-Screen Display (OSD) menu of the monitor. See the Dell S2722DZ User Guide.
  5. Ensure that DELL Monitor RGB Webcam is the default camera in apps such as Microsoft Teams, Skype, or Zoom. To learn how to change the webcam settings in these apps, go to the software manufacturer's website.
  6. Reset the monitor to factory default settings. If you are still unable to use the webcam, go to the next step.
  7. Disconnect and reconnect the USB cable between the computer and the monitor. Or, use a different USB cable.
  8. Check if the webcam is detected in Windows Device Manager.
    1. Press Windows logo+R key on the keyboard.
    2. In the Run dialog box, type devmgmt.msc and press Enter.
    3. In the left pane, expand Cameras.
    4. You must see DELL Monitor IR Webcam and DELL Monitor RGB Webcam.
    5. If you do not see these, go to the next step.
  9. Manually detect the webcam in Windows Device Manager.
    1. Press the Windows logo + R key on the keyboard.
    2. In the Run dialog box, type devmgmt.msc and press Enter.
    3. In the left pane, expand Cameras.
    4. You must see DELL Monitor IR Webcam and DELL Monitor RGB Webcam.
    5. If the webcam is not detected, go to the next step.
  10. Uninstall the webcam driver.
    1. Press the Windows logo + R key on the keyboard.
    2. In the Run dialog box, type devmgmt.msc and press Enter.
    3. In the left pane, expand Cameras.
    4. Right-click DELL Monitor IR Webcam and select Uninstall.
    5. In the Confirm Device Uninstall window, click the OK.
    6. Right-click DELL Monitor RGB Webcam and select Uninstall.
    7. In the Confirm Device Uninstall window, click the OK.
    8. Restart the computer.
    9. If you are still unable to use the webcam, go to the next step.
  11. Update the webcam driver.
    1. Press the Windows logo + R key on the keyboard.
    2. In the Run dialog box, type devmgmt.msc and press Enter.
    3. In the left pane, expand Cameras.
    4. Right-click DELL Monitor IR Webcam and select Update.
    5. Follow the onscreen instructions to complete the driver update.
    6. Right-click DELL Monitor RGB Webcam and select Update.
    7. Follow the onscreen instructions to complete the driver update.

If none of the above steps resolve the webcam issue, contact Dell Technical Support for further assistance.

For the integrated microphone in the monitor to function, connect the provided USB-C to USB-C cable between the computer and the monitor. If the computer does not support USB-C, use a USB Type-A to USB-C cable (optional purchase).

  1. Ensure that the USB cable is connected between the computer and the monitor.
  2. Set the default input or recording device in Microsoft Windows.
    1. Right-click the Volume icon in the notification area (bottom-right corner) and select Recording devices.
    2. Select the Echo Cancelling Microphone S2722DZ as the recording device and click OK.
  3. Unmute the microphone in the On-Screen Display (OSD) menu of the monitor. See the Dell S2722DZ User Guide.
  4. Disconnect and reconnect the USB cable between the computer and the monitor. Or, use a different USB cable.
  5. Ensure that Echo Cancelling Microphone S2722DZ is the default microphone or input device in apps such as Microsoft Teams, Skype, or Zoom. To learn how to change the microphone or input settings in these apps, go to the software manufacturer's website.
  6. Adjust the microphone volume settings and unmute the microphone in apps such as Microsoft Teams, Skype, or Zoom. To learn how to change the microphone or input settings in these apps, go to the software manufacturer's website.
  7. Reset the monitor to factory default settings.

If none of the above steps resolve the microphone issue, contact Dell Technical Support for further assistance.

  1. Ensure that the HDMI, DisplayPort, or USB-C cable is connected between the computer and the monitor.
    NOTE: The monitor is shipped with a USB-C to USB-C cable. HDMI or DisplayPort cable is an optional purchase.
  2. Set the default playback or output device.
    1. Right-click the Volume or speaker icon in the notification area (bottom-right corner) and select Open sound settings.
    2. Under Choose your output device, select Echo Cancelling Speakerphone S2722DZ. If the default output device is set to DELL S2722DZ, the integrated microphone on the monitor is not supported. The DELL S2722DZ output device is suitable for audio playback only.
    3. Click the Volume or speaker icon in the notification area and set the volume to your preference.
  3. Unmute the speaker in the On-Screen Display (OSD) menu of the monitor. See the Dell S2722DZ User Guide.
  4. Set the volume to 100 in the On-Screen Display (OSD) menu of the monitor. See the Dell S2722DZ User Guide.
  5. Disconnect and reconnect the HDMI, DisplayPort, or USB-C cable between the computer and the monitor. Or, use a different cable.
  6. Ensure that Echo Cancelling Speakerphone S2722DZ is the default playback or output device in apps such as Microsoft Teams, Skype, or Zoom. To learn how to change the speaker or volume settings in these apps, go to the software manufacturer's website.
  7. Adjust the speaker volume settings in apps such as Microsoft Teams, Skype, or Zoom. To learn how to change the volume settings in these apps, go to the software manufacturer's website.
  8. Reset the monitor to factory default settings.

If none of the above steps resolve the speaker issue, contact Dell Technical Support for further assistance.

To learn how to view or download the User Guides and Manuals for your Dell product. See the Dell knowledge base article Manuals and Documentation for your Dell Product.

Frequently asked questions

How do I set the maximum resolution on Dell S2722DZ monitor?

Using Windows Display Settings

In Windows 10, Windows 8 or 8.1:

  1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
  2. Right-click the desktop and click Screen Resolution.
  3. Click the dropdown list of the Screen Resolution and select 2560 x 1440.
  4. Click OK

Using Nvidia Control Panel

To change the resolution using the Nvidia Control Panel:

  1. Right-click the desktop and click Nvidia Control Panel.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 2560 x 1440.
  5. Click Apply.

Using AMD Catalyst Control Center

To change the resolution using the AMD Catalyst Control Center:

  1. Right-click the desktop and click AMD Catalyst Control Center.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 2560 x 1440.
  5. Click Apply.
NOTE: If you do not see the recommended resolution as an option. Update the video card (GPU) driver from the https://www.dell.com/support/drivers website or the video card (GPU) manufacturer's website. To learn how to download and update a device driver, see the Dell knowledge base article How to Download and Install Dell Drivers.

How do I reset the Dell S2722DZ monitor to factory defaults?

To reset the Dell S2722DZ Monitor to factory defaults, see the Reset to Factory Settings section of this article.

How do I run diagnostics on the Dell S2722DZ monitor?

The Dell S2722DZ monitor has two built-in diagnostics that are available:

  • Self-Test Feature Check - The self-test feature check on the Dell S2722DZ monitor allows you to check whether the monitor is functioning properly.
  • Built-In Self-Test - The Dell S2722DZ monitor has a built-in self-test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade. It is a good practice to isolate the monitor by running the Built-In Diagnostics.

To learn how to run a diagnostic test, see the Running Diagnostics on Dell S2722DZ Monitor section of this Dell knowledge base article.

How do I troubleshoot common issues with the Dell S2722DZ monitor?

The Troubleshooting section of this Dell knowledge base article provides information about troubleshooting common issues with the Dell S2722DZ monitor. The section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues, and so on.

How do I navigate the On-Screen Display menu?

To navigate the On-Screen Display (OSD) menu, use the buttons on the monitor. The monitor control buttons are usually on the right side, either on the side, front, or bottom of the monitor. To access the On-Screen Display (OSD) menu, press Button 5 on the monitor.

For more information about using the On-Screen Display (OSD) menu and different menu options, see the Operating Your Monitor section in the Dell S2722DZ User Guide.

How do I check the model number, firmware version, and Service Tag using the On-Screen Display (OSD) menu?

Additional monitor information such as the model number, firmware version, and Service Tag can be accessed from the monitor's OSD (On-Screen Display).

  1. Press Button 3 (Figure 5) on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press Button 1 or Button 2 to highlight Others option in the menu and press Button 3 to select.
  3. Press Button 1 or Button 2 to highlight Model Number or Firmware Version option in the menu and press Button 3 to select.
  4. Press Button 3 to confirm the reset action.

How to troubleshoot no video issue when the monitor is connected using DisplayPort?

Dell S2722DZ supports both DisplayPort 1.4 connectivity with your computer.

NOTE: The default factory setting on the Dell S2722DZ is DisplayPort 1.2 (DP1.4).
  1. Press Button 3 (Figure 7) on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press Button 1 or Button 2 to highlight input source in the menu and press Button 3 to select.
  3. Press Button 1 or Button 2 to highlight DP in the menu and press Button 3 to select.
  4. Press and hold Button 3 for approximately 10 seconds until the DisplayPort configuration message appears.
  5. Press Button 3 to select Disable and change the display mode to DisplayPort version 1.2.

Menu Buttons
Figure 7: Dell S2722DZ Front Panel Buttons

How to troubleshoot no video issue when the monitor is connected using HDMI?

Dell S2722DZ supports both HDMI 1.4 connectivity with your computer.

NOTE: The default factory setting on the Dell S2722DZ is HDMI 1.4.
  1. Press Button 3 (Figure 8) on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press Button 1 or Button 2 to highlight input source in the menu and press Button 3 to select.
  3. Press Button 1 or Button 2 to highlight HDMI in the menu and press Button 3 to select.
  4. Press and hold Button 3 for approximately 10 seconds until the HDMI configuration message appears.
  5. Press Button 3 to select Disable and change the display mode to HDMI version 1.4

Menu Buttons
Figure 8: Dell S2722DZ Front Panel Buttons

How do I charge my laptop using the USB-C cable?

The USB-C port on your Dell S2722DZ supports USB Power Delivery. The USB-C port can supply power (65 W) to a compatible laptop using a single USB-C cable that is provided with the monitor.

NOTE: Up to 2 A on the USB downstream port (the port with the SS SuperSpeed battery icon) with BC 1.2 compliant devices; and up to 0.9 A on the other USB downstream port.
NOTE: The monitor’s USB ports work only when the monitor is on or when the monitor is in Standby Mode. When the monitor is on, in Standby Mode, if the USB cable (Type-C to Type-C), is plugged in, then the USB ports can work normally. Otherwise, check the OSD setting of Other USB Charging, if the setting is “On in Standby Mode” then the USB works normally, otherwise the USB is disabled. If you turn off the monitor and then turn it on, the attached devices may take a few seconds to resume normal functionality.

If you are using a Dell laptop that supports charging using USB-C. Update the BIOS and Video or Graphics card (GPU) driver. To learn how to download and update a device driver, see the Dell knowledge base article How to Download and Install Dell Drivers.

What is the supported orientation to set up Dell S2722DZ monitor?

CAUTION: Dell S2722DZ setup must comply with the recommended panel orientation and working angle only. Setting up the monitor in an orientation that is not recommended may damage the monitor and/or cause a safety hazard.

When setting up your Dell S2722DZ monitor, ensure that the monitor front panel buttons are on the bottom right.

Using the Tilt, Swivel, and Vertical Extension
NOTE: This is applicable for a monitor with a stand. When any other stand is bought, see the respective stand setup guide for instructions.

With the stand that is attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.

Tilt and Swivel
Figure 9: Using Tilt and Swivel on Dell S2722DZ monitor

Before you rotate the display, extend the display stand vertically as far as it goes. Tilt the display backwards until the maximum to avoid hitting the bottom edge of the display of the desk surface.

Monitor Orientation
Figure 10: Orientation of Dell S2722DZ

NOTE: When the display is in portrait mode, you may experience performance degradation when using graphic-intensive applications such as 3D gaming.

Mounting on the wall or on a monitor arm is optional. The setup must comply with the recommended panel orientation and working angle.

NOTE: Use the M4 x 11 mm screws to connect the monitor to the wall mounting kit.

Additional Information

Here are some additional resources that can help with your Dell S2722DZ monitor.

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Article Properties

Affected Product

Dell S2722DZ

Last Published Date

23 Sep 2021

Version

5

Article Type

How To

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