Dropbox files are getting encrypted when using Dell Encryption Enterprise Shield

Riepilogo: This article answers several frequently asked questions about using Dell Encryption Enterprise Shield (formerly Dell Data Protection | Enterprise Edition Shield) with Dropbox and other cloud sharing applications. ...

Questo articolo si applica a Questo articolo non si applica a Questo articolo non è legato a un prodotto specifico. Non tutte le versioni del prodotto sono identificate in questo articolo.
Scopri le altre risorse

Sintomi

Affected Products:

  • Dell Encryption Enterprise Shield
  • Dell Data Protection | Enterprise Edition Shield
  • Dell Encryption External Media
  • Dell Data Protection | External Media Edition

Causa

Not Applicable

Risoluzione

  • Dell Encryption External Media (formerly Dell Data Protection | External Media Edition) does not encrypt remote drives, file shares, or files in the cloud.
  • The local Windows Shield encrypts any local file per policy, this includes the local copy of files that are also saved up to the cloud.
  • The copy of the file in the cloud should not be encrypted and can be accessed from machines not running the Dell Security software.
  • There are no known issues with the CredDB.cef file being uploaded. If the files are pulled down to another computer running Dell Encryption, they should be encrypted locally. CredDB.cef file fails to be copied because Dell Encryption blocks it, and it may exist.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Prodotti interessati

Dell Encryption
Proprietà dell'articolo
Numero articolo: 000130722
Tipo di articolo: Solution
Ultima modifica: 03 ott 2023
Versione:  9
Trova risposta alle tue domande dagli altri utenti Dell
Support Services
Verifica che il dispositivo sia coperto dai Servizi di supporto.