NetWorker Family: DD Boost device is Marked as suspect

• NetWorker DD Boost devices are marked as Suspect impacting data protection operations
• Any activity on the device such as a "Mount and Unmount" operation fails, stating the following error:

• The NetWorker Server/Storage node losses connection to the DD and conversely.
• The Username/password has changed and the same is not being updated in the "Device Properties."
• The Password for the user has expired.
• The account for the User has been locked from the DD end.

1. Has the ddboost user password been changed recently?

 
c. Once the password has been updated, click Ok.

NOTE: This process must be repeated for any ddboost device configured using the same ddboost user account.

d. Right-click the device and select disable.
e. Right-click the device and select enable.
f. Mount the device.  

2. If the ddboost user password was not changed, ensure that it is not expired or locked.

3. Check communication between the NetWorker Server or Storage node:

• NetWorker: Name Resolution Troubleshooting Best Practices
• NetWorker Processes and Ports
• NetWorker: How to use the DDPCONNCHK tool to test DD ddboost connectivity from NetWorker Hosts