使用 Cloud Director 扩展名的 Avamar 文件级恢复不起作用：11015：无法浏览文件系统

Resumo: 使用 Cloud Director 扩展的文件级恢复 （FLR） 失败。 从 vCD 尝试 FLR 时，我们收到消息 - 11015: 无法浏览文件系统：VMDK 文件名无效或不存在。使用文档中支持的方法验证代理是否已正确注册。

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Sintomas

使用 Cloud Director 扩展的文件级恢复失败。

11015: 无法浏览文件系统：VMDK 文件名无效或不存在。使用文档

中支持的方法验证代理是否已正确注册BG 上开始浏览过程。
  
avagent Info : Requesting work from dp-ave.host
 avagent Info : Workorder received: sleep
 avagent Info : Sleeping 45 seconds
 avagent Info : Browse process 21905 (/usr/local/avamarclient/bin/vmwappimage) started
然后，它将被取消。 
avagent Info : Browse process 21905 (/usr/local/avamarclient/bin/vmwappimage) finished (code 169: externally cancelled by Administrator)
avagent Warning : CTL workorder "Browse" non-zero exit status 'code 169: externally
cancelled by Administrator'

在代理 FLR MountMrg.log 中。 
[MM - DEBUG] TID=5947 MID=410: sMountedAvFS = /mnt/dunion/vCD/clou-uuid/Org-uuid/vApps/vApp-UUID/by-number/0005746/VMFiles#VM-UUID
[MM - ERROR]  TID=5947 MID=411: HLPR_ListOfDirectories failed for /mnt/dunion/vCD/clou-uuid/Org-uuid/vApps/vApp-UUID/by-number/0005746/VMFiles#VM-UUID/by-number/0005746/VMFiles#VMFiles#VM-UUID

Avamar Proxy 中的 Axionfs.log 显示。
  
 [ade-async] AsyncThread::body() -- 'KILL' event received.
 [ade-async] AsyncThread::body() not exiting due to persistent_connection flag
 axionfs Error : Login error 69: Authentication failure (Invalid password? User disabled?)
 [ade-async] GComMgr::setGsanShutdown pausing retrythread
 [axionfs] ADEMgrX::getHfsInfo() -- program workflow problem, login must be done prior to this call.
 [axionfs] GComMgr::loginToServer NOT deleting hfsInfo because server is shutdown and login failure is non fatal
 axionfs Error : Problem logging into the DDR server:'', only GSAN communication was enabled.
 [ms[0]recv] Thread finished ms[0]recv
 [axionfs] ADEMgrX::getHfsInfo() -- program workflow problem, login must be done prior to this call.
 [axionfs] context::engageADE: adeMgr->startupADE() failed

Causa

根据上述日志以及这些代理为 19.7 的事实，此问题与以下文章中相同。
Avamar — 当 Avamar Server 比代理更旧或更新时，Avamar 19.7 文件级恢复失败。

Resolução

确保 Avamar 代理和 Avamar Server 都运行相同的版本。

有关更多信息，请参阅 Avamar — Avamar 19.7 文件级恢复在 Avamar Server 比代理更旧或更新时失败。


Produtos afetados

Data Backup & Protection Software, Avamar, vCloud Director Data Protection Extension
Propriedades do artigo
Número do artigo: 000203720
Tipo de artigo: Solution
Último modificado: 03 ago. 2023
Versão:  3
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