Dell Wyse ThinOS 9.1.3129, 9.1.3112, 9.1.2101, and 9.1.1131 Administrator’s Guide

Cisco Webex Teams Virtual desktop application is the Unified Communications product from Cisco for messaging and team collaboration in a VDI environment. It supports calling and messaging functionality on the hosted virtual desktops. Cisco Webex Teams offloads media processing from the virtual desktop server to the thin client. All audio and video signals are routed directly between the endpoints without going through the hosted desktop.

Cisco Webex Teams for VDI consists of the following components:

• Cisco Webex Teams virtual desktop application
• Cisco Webex thin client plug-in

Cisco Webex Teams virtual desktop application runs on the VDI desktop or server. Cisco Webex Teams thin client plug-in is the thin client package that runs on the thin client.

Table 1. Supported environmentSupported environment

Component	Supported platforms/supported versions
Thin Client	Wyse 5470 Thin Client Wyse 5470 All-in-One Thin Client Wyse 5070 Thin Client Wyse 3040 Thin Client
Connection Broker agent for the hosted virtual desktops	Citrix Virtual Desktops VMware Horizon published desktop
Cisco Webex Teams Virtual Desktop app on the hosted virtual desktop	Refer the Release Notes for the supported version.
Cisco Webex Teams Plugin on the thin client	Refer the Release Notes for the supported Webex VDI package.

Ensure that you have referred the Compatibility between the Webex Teams and the Thin Client Plugin table to configure Webex Teams/VDI optimization mode environment.

To access the compatibility table, do the following:

1. Go to help.webex.com.
2. In the search bar, enter Webex | VDI Release Notes, and press Enter.
3. Click Webex | VDI Release Notes from results.
4. Click the Version Support tab.
5. Scroll down the page to view the Webex app version for VDI and Compatible Thin Client Plugin Versions table.