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Enable Azure AD Self-Service Password Reset function for Citrix ADC Single Sign-on with SAML authentication

Prerequisites

  1. Create an Azure AD user in Azure Active Directory.
  2. Add the user to Azure AD Citrix ADC (formerly NetScaler) Enterprise application users and groups.
  3. Ensure that the shadow account of the user exists in local domain users group.
  4. Ensure that Self-Service Password Reset Enabled option is selected in Azure AD for the user.

About this task

This section describes how to enable Azure AD Self-Service Password Reset function for Citrix ADC Single Sign-on with SAML authentication.

Steps

  1. On the Broker setup tab, select Citrix Virtual Apps and Desktops from the Broker type drop-down list.
  2. In the Broker Server field, enter the Citrix ADC Gateway URL, and click OK.
    The login window is displayed.
  3. Enter the user credentials of the Azure AD user and click Next.
  4. On the Don't lose access to your account! page, configure the following options:
    • Authentication Phone
      1. Click Set it up now.
      2. From the drop-down list, select your country code.
      3. Enter your phone number.
      4. Click either text me or call me.

        A verification code is received on your phone by call or text message.

      5. Enter the verification code and click Verify.
    • Authentication Email
      1. Click Set it up now.
      2. Enter the valid email address.
      3. Click email me.

        A verification code is sent to your email.

      4. Enter the verification code and click Verify.
  5. Click Finish.
  6. Continue with the user login.

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