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Dell Mobile Connect 3.x for iOS User's Guide


Initial setup

Cannot pair the phone to computer

Probable cause—Bluetooth pairing failure

Suggested steps—Try any of the following methods:
  • Ensure that the Bluetooth is enabled on your computer and iPhone.
  • Turn off and turn on Bluetooth on both your computer and iPhone.
  • Disconnect additional Bluetooth devices from the phone.
  • Do the following, and try pairing again:
    1. Go to the Bluetooth settings on your computer and locate your phone in the list of paired devices.
    2. Click or tap your phone's name, and unpair it.
    3. Go to the Bluetooth settings on your phone and locate your computer in the list of paired devices.
    4. Click or tap your computer's name, and unpair it.
    5. Restart the Dell Mobile Connect app on your phone.
    6. Restart the pairing process.
NOTE To isolate Bluetooth issues, try pairing the computer and the phone without using the Dell Mobile Connect application.

Cannot launch the Dell Mobile Connect computer application

Probable cause—Another instance of the Dell Mobile Connect application is active in the background.

Suggested steps
  1. Open Task Manager.
  2. End the Dell Mobile connect process.
  3. Relaunch the application.

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