Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

Dell Mobile Connect 3.x for iOS User's Guide


Phone and Bluetooth

Poor audio quality

Probable cause—Poor Bluetooth connection, invalid Bluetooth connection, or other handsfree Bluetooth devices are connected to the phone.

Suggested steps—Try any of the following solutions:
  • Check for Bluetooth driver updates.
  • Bring the phone closer to the computer.
  • Restart the Dell Mobile Connect windows application.

No audio on calls when a Bluetooth headset is connected

Probable cause—Two Bluetooth devices connected simultaneously.

Suggested steps—Try any of the following solutions:
  • If the headset includes a USB dongle, connect the dongle to the computer for using the Bluetooth headset.
  • If there is no USB dongle included, two Bluetooth devices that are connected directly to the computer cannot work simultaneously. A workaround is to output the audio to the computer speakers.

Rate this content

Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\