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Dell Mobile Connect 3.x for iOS User's Guide

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Phone and Bluetooth

Poor audio quality

Probable cause—Poor Bluetooth connection, invalid Bluetooth connection, or other handsfree Bluetooth devices are connected to the phone.

Suggested steps—Try any of the following solutions:
  • Check for Bluetooth driver updates.
  • Bring the phone closer to the computer.
  • Restart the Dell Mobile Connect windows application.

No audio on calls when a Bluetooth headset is connected

Probable cause—Two Bluetooth devices connected simultaneously.

Suggested steps—Try any of the following solutions:
  • If the headset includes a USB dongle, connect the dongle to the computer for using the Bluetooth headset.
  • If there is no USB dongle included, two Bluetooth devices that are connected directly to the computer cannot work simultaneously. A workaround is to output the audio to the computer speakers.

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